Reviews of Staybridge Suites Yas Island Abu Dhabi by IHG
Yas Island, Yas Island, Abu Dhabi, United Arab Emirates
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLiterally everything! Rooms, facilities everything is clean! Highly recommended especially for family or group of friends!! We were upgraded to a 1 bed room first time ever to get upgraded! We were very happy!! They also offer complimentary dinner, snacks and drinks the day that we checked in which is amazing!! Staff everyone are very helpful!! Definitely I will keep on choosing them whenever going and staying in Yas Island.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewRoom - spacious. Breakfast - good and varied. Staff - friendly.
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect, buses can take you over 15 minutes wherever you want, stuff are very friendly and helpful
I think you must add new dishes to the buffet, like extra chicken and meat in the dinner buffet
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe apartment is a good size.
- A small reception and can get over crowded. - Shower not great
Dear Malik, Thank you for your feedback. We are glad to hear you found the apartment spacious and comfortable. We appreciate your comments regarding the reception area and the shower. Your observations have been noted and shared with the concerned teams to help us improve the guest experience. We hope to welcome you again and provide an even better stay. Warm regards, Khalid Gamal Front Office Manager
Dear Malik, Thank you for your feedback. We are glad to hear you found the apartment spacious and comfortable. We appreciate your comments regarding the reception area and the shower. Your observations have been noted and shared with the … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewSpacious, comfortable and clean 1 bedroom suit. It was great that we could use facilities of Crown Plaza.
Although it was a non-smoking room, master bedroom bathroom had a smoke smell. Breakfast could be improved with more protein options.
Dear Ismayil, Thank you for your thoughtful feedback and great ratings. We are happy to hear that you enjoyed the spacious and comfortable suite, and that access to Crowne Plaza facilities added to your experience. We’re sorry about the smoke smell in the bathroom and appreciate your suggestion regarding breakfast options. Your comments have been shared with our housekeeping and culinary teams to help us improve. We hope to welcome you again soon for an even better stay. Warm regards, Khalid Gamal Front Office Manage
Dear Ismayil, Thank you for your thoughtful feedback and great ratings. We are happy to hear that you enjoyed the spacious and comfortable suite, and that access to Crowne Plaza facilities added to your experience. We’re sorry about the s… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewEverything was excellent
Nothings
Dear Ibrahim, Thank you for your feedback. We are glad you appreciated the location, but we are truly sorry to hear about the discomfort you experienced due to the room condition and breakfast. We take cleanliness and guest comfort very seriously, and your comments have been shared with our housekeeping and F&B teams to ensure this issue is addressed immediately. Please feel free to contact the hotel directly so we can follow up and make sure your next stay is much more pleasant. Warm regards, Khalid Gamal Front Office Manager
Dear Ibrahim, Thank you for your feedback. We are glad you appreciated the location, but we are truly sorry to hear about the discomfort you experienced due to the room condition and breakfast. We take cleanliness and guest comfort very s… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation
- Breakfast - Cleaning staff body odor remain in the room and I had to use a mix of perfumes to reduce it little bit
Dear Ibrahim, Thank you for your feedback. we are glad you appreciated the location, but we are truly sorry to hear about the discomfort you experienced due to the room condition and breakfast. We take cleanliness and guest comfort very seriously, and your comments have been shared with our housekeeping and F&B teams to ensure this matter is addressed immediately. Please feel free to contact the hotel directly so we can follow up and make sure your next stay is much more pleasant. Warm regards, Khalid Gamal Front Office Manager
Dear Ibrahim, Thank you for your feedback. we are glad you appreciated the location, but we are truly sorry to hear about the discomfort you experienced due to the room condition and breakfast. We take cleanliness and guest comfort very s… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in June 2025
Verified reviewGreat location
Dear Andre, Thank you for your kind words and for choosing Staybridge Suites Yas Island. We are delighted to hear that you enjoyed our great location. It is our pleasure to provide you with a comfortable and convenient stay. We look forward to welcoming you back soon! Warm regards, Khaled Gamal front Office Manager
Dear Andre, Thank you for your kind words and for choosing Staybridge Suites Yas Island. We are delighted to hear that you enjoyed our great location. It is our pleasure to provide you with a comfortable and convenient stay. We look forwar… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewClean and very accommodating staff
Need more options about the food .
Dear Zaldy, Thank you for choosing to stay at Staybridge Suites Yas Island and for your kind feedback regarding our clean facilities and accommodating staff. We truly appreciate your comments. We also take note of your suggestion for more food options and will share this with our team as we continuously strive to enhance our guests’ dining experience. We look forward to welcoming you back to Staybridge Suites Yas Island soon. Warm regards, Khaled Gamal front Office Manager
Dear Zaldy, Thank you for choosing to stay at Staybridge Suites Yas Island and for your kind feedback regarding our clean facilities and accommodating staff. We truly appreciate your comments. We also take note of your suggestion for more… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewI am deaf. I booked one room for me and my children (ages 6, 10, and 14), but the hotel gave us two rooms. My children were put in a separate room, and I felt very uncomfortable and unsafe. I needed to stay in one room with them. The hotel was not good. The reception staff were rude, and no one helped me as a deaf person. I felt very unsupported. Very bad experience.
I am deaf. I booked one room for me and my children (ages 6, 10, and 14), but the hotel gave us two rooms. My children were put in a separate room, and I felt very uncomfortable and unsafe. I needed to stay in one room with them. The hotel was not good. The reception staff were rude, and no one helped me as a deaf person. I felt very unsupported. Very bad experience.
Dear Hamad, Thank you for sharing your feedback. We sincerely apologize for the discomfort and frustration you experienced during your stay with us, especially regarding the room arrangements and the treatment you received from our reception team. At Staybridge Suites Yas Island, we strive to provide a safe, welcoming, and supportive environment for all our guests, It is deeply concerning to hear that you felt unsupported and unsafe, and that our team did not meet your expectations in assisting you as a deaf guest. Please be assured that your comments have been taken seriously and shared with the relevant departments to improve our services and sensitivity training. We truly regret that your stay did not reflect the standards we aim to uphold. If you would be willing to provide more details or give us another opportunity to welcome you, please feel free to contact us directly. Warm regards, Khaled Gamal Front Office Manager
Dear Hamad, Thank you for sharing your feedback. We sincerely apologize for the discomfort and frustration you experienced during your stay with us, especially regarding the room arrangements and the treatment you received from our receptio… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewClose to the things that we wanted. Big rooms. The option of having breakfast at Crown Plaza.
Lots of things weren’t working. Told the staff to do something, he did the opposite. Gym at Crown plaza, Kids club at Crown plaza. If I wanted to stay at Crown plaza I would have booked there! Price compared to what we got was expensive!
Dear Karim, Thank you for sharing your feedback regarding your recent stay at Staybridge Suites Yas Island. We are glad to hear that you appreciated our convenient location, spacious rooms, and the option to have breakfast at Crowne Plaza. However, we sincerely apologize for the issues you encountered with maintenance and service, as well as any misunderstandings regarding access to facilities at Crowne Plaza. Your comments about value and expectations are important to us, and we will share them with our team to improve our guest experience. We appreciate your honest feedback and hope to have the opportunity to provide you with a better stay in the future. Warm regards, Khaled Gamal Front Office Manager
Dear Karim, Thank you for sharing your feedback regarding your recent stay at Staybridge Suites Yas Island. We are glad to hear that you appreciated our convenient location, spacious rooms, and the option to have breakfast at Crowne Plaza. … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified review