Reviews of The Retreat Palm Dubai MGallery by Sofitel 5 stars
Palm Jumeirah The Palm Jumeirah Dubai, Palm Jumeirah, Dubai, United Arab Emirates
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewExcellent service from start to finish. Every staff member was extremely attentive and always ensured your needs were being met
All was perfect.
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewGreat facilities & pool
All was good
Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewRoom was ok - we had the penthouse as a treat, its looking a bit tired now to be fair, and the location isnt great at all - but that my fault for booking it !!
The food is really pretty average - the breakfast is like school dinners !! I think this time of year they are catering for the all inclusive as its so hot !!!
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe staff were all very nice and friendly.
The coffee and the breakfast bar was very bitter. The condition of the room wasn’t the best and one night we didn’t have any hot water due to on site maintenance without any hotel notification.
Dear Saša, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for sharing your feedback with us. We are pleased to know that you found our team to be very nice and friendly, as this is exactly the warm hospitality we strive to provide. At the same time, we are truly sorry to hear about the disappointment with the room condition, the coffee and breakfast experience, and the inconvenience of the temporary hot water disruption. While necessary maintenance sometimes has to be carried out, we recognize that better communication should have been in place, and we will work with our team to improve this going forward. Your comments are very valuable to us, and please be assured they will be addressed to enhance the comfort and satisfaction of our future guests. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Saša, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for sharing your feedback with us. We are pleased to know that you found our team to be very nice and friendly, as this is exactly the warm hospitality we s… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe location is so dreamy, but what made the difference was the staff. Special thanks to Syed and Dawood, we are extremely thankful for the high level of hospitality they provided to us. The hotel is a good value for the money, don’t expect posh, but just comfortable and nice stay.
Building needs good renovation.
Dear Kameliya, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for taking the time to share your review. We are thrilled to see your perfect scores for staff, cleanliness, location, and value for money. It makes us proud to know that our team made your stay memorable—Syed and Dawood will be especially delighted to hear your kind words about their warm hospitality. We also appreciate your honest feedback regarding our facilities and comfort. While we position ourselves as a wellness-focused sanctuary rather than a posh or ultra-luxury property, we take note of your remarks about building renovation and are committed to continuously improving the guest experience. We are glad you enjoyed the dreamy location and the overall comfort of your stay, and we look forward to welcoming you back for another relaxing retreat on the Palm. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Kameliya, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for taking the time to share your review. We are thrilled to see your perfect scores for staff, cleanliness, location, and value for money. It makes us … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI stayed at The Retreat Palm Dubai MGallery by Sofitel and it was an experience I’ll never forget. The hotel itself is stunning, with breathtaking views over the Palm and a serene atmosphere that instantly makes you feel at peace. My room was beautifully designed, combining luxury and comfort with a wellness-inspired touch. The facilities are fantastic, whether it’s relaxing by the infinity pool, enjoying the private beach, or dining at the resort’s restaurants, every detail feels thoughtfully crafted. What truly made my stay special, though, was the staff. From the moment I arrived, they were warm, welcoming, and incredibly attentive. They went above and beyond to make my birthday unforgettable with personal touches and surprises that left me feeling genuinely cared for. I can’t thank them enough for the effort they put in. This hotel isn’t just a place to stay, it’s a sanctuary that balances relaxation, luxury, and heartfelt hospitality.
Dear Ameena, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for awarding us a perfect score across all categories. We are delighted that you found our hotel to be a true oasis of luxury and wellness, and that the serene atmosphere, stunning views, and beautifully designed room created a memorable experience for you. It brings us great joy to know that you enjoyed our infinity pool, private beach, and dining options, and that every detail felt thoughtfully crafted. Most importantly, we are truly touched by your recognition of our team. Knowing that our Heartists contributed to making your birthday celebration unforgettable with personal touches is the greatest reward for us. Your kind words beautifully capture what we strive to offer—a sanctuary that blends relaxation, luxury, and heartfelt hospitality. We cannot wait to welcome you back for another remarkable stay. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Ameena, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for awarding us a perfect score across all categories. We are delighted that you found our hotel to be a true oasis of luxury and wellness, and that the s… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewEverything was perfect
The only thing I didn’t like is that you cannot swim in the sea after sunset
Dear Marika, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for rating us a perfect 10/10 in every category. We are delighted to know that everything about your stay was perfect. We do understand your comment regarding swimming in the sea after sunset. For our guests’ safety, swimming is allowed only during daylight hours, but we hope you were still able to enjoy the beach, pools, and other relaxing facilities we offer. We look forward to welcoming you back for another memorable stay. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Marika, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for rating us a perfect 10/10 in every category. We are delighted to know that everything about your stay was perfect. We do understand your comment … Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewRoom. They upgraded us! Thank you
The pool is a little bit smaller
Dear Ruth, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for rating your experience a wonderful 9/10. We are delighted to know you enjoyed the room upgrade and appreciated the comfort and cleanliness, as well as the warm service from our team. We’ve also noted your feedback about the pool size. While it is designed to complement the peaceful and intimate atmosphere of our wellness concept, we understand it may feel smaller at times. It was our pleasure to host you, and we hope to welcome you back soon for another relaxing stay. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Ruth, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for rating your experience a wonderful 9/10. We are delighted to know you enjoyed the room upgrade and appreciated the comfort and cleanliness, as well … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewOur heartfelt gratitude for the exceptional assistance and surprise for our wedding anniversary with the help of Haider and Tareq. We truly appreciate the efforts for making our special day a memorable one. ❤️
Dear Guest, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for awarding us a perfect score across all categories. We are truly delighted to know that your wedding anniversary celebration with us became such a memorable experience. Your kind words about Haider and Tareq mean a lot, and we are proud to have them on our team. Rest assured, your compliments will be shared with them as recognition of their exceptional service. It was our pleasure to be part of your special day, and we look forward to welcoming you back for more wonderful moments. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Guest, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for awarding us a perfect score across all categories. We are truly delighted to know that your wedding anniversary celebration with us became such a memor… Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe hotel location and pool with water treatment, aslo the breakfast nag dinner food.
Staff slow response
Dear Allyn Yves, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for rating us highly across all main categories, especially staff, cleanliness, location, and facilities. We are delighted to know you enjoyed our relaxing location, the pool with water treatment, and the quality of our breakfast and dinner. We truly appreciate your feedback regarding the response time of our team. Please accept our apologies for any delay you experienced—we will certainly review this with the team to ensure quicker service moving forward. It is wonderful to hear that you plan to return, and we look forward to welcoming you back for an even smoother and more enjoyable stay. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Allyn Yves, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for rating us highly across all main categories, especially staff, cleanliness, location, and facilities. We are delighted to know you enjoyed our rel… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff are accommodating.Swimming pool is clean and food serve in the breakfast are delicious.Indeed our kids enjoyed a lot.
Dear Ronalyn, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for sharing your review. We are delighted to know that you found our team accommodating, enjoyed the clean swimming pool, and appreciated the delicious breakfast. It’s especially wonderful to hear that your kids had a great time with us. We also note your overall ratings and will continue working on improving every aspect of our guests’ experience to make future stays even more memorable. We look forward to welcoming you and your family back for another relaxing retreat. Best regards, Samir Arora General Manager The Retreat Palm Dubai MGallery by Sofitel
Dear Ronalyn, Thank you for staying at The Retreat Palm Dubai MGallery by Sofitel and for sharing your review. We are delighted to know that you found our team accommodating, enjoyed the clean swimming pool, and appreciated the delicious b… Show more