Reviews of Atlantis The Royal 5 stars

Dear Hozan, Thank you for your wonderful feedback. We’re delighted to know you consider us the best hotel you’ve ever been to and that the luxury and experience exceeded your expectations. We’ve also taken note of your comments regarding the Wi-Fi. Your feedback is important, and we will be sharing it with our team for review. We look forward to welcoming you back soon for another exceptional stay. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai

Dear Hozan, Thank you for your wonderful feedback. We’re delighted to know you consider us the best hotel you’ve ever been to and that the luxury and experience exceeded your expectations. We’ve also taken note of your comments regarding th… Show more

Dear Susannah, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the breakfast, found our team members friendly and helpful, and were impressed with the spacious and beautifully designed rooms. It is wonderful to know that your arrival left such a lasting impression. We also appreciate your comments on the areas for improvement. Your observations about the towels, pool amenities, and food and beverage pricing are valuable and will be shared with the relevant teams for review. It was our pleasure to host you, and we hope to welcome you back for another memorable stay soon. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 

Dear Susannah, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the breakfast, found our team members friendly and helpful, and were impressed with the spacious and beautifully designed rooms. It is won… Show more

Dear Manoj, Thank you for taking the time to share your impressions of your stay with us. We’re delighted to know that the attention to detail and the care provided by our team made your experience comfortable and enjoyable. At the same time, we’re truly sorry that your request for a delayed checkout was not handled as smoothly as it should have been. We understand how important flexibility can be, especially when traveling with little ones, and we regret that this caused you any added inconvenience. Please be assured that your comments have been shared with the relevant team for review, so we can better align our service with the luxury and ease we strive to provide. We sincerely value your feedback and hope to welcome you back for an even more seamless experience. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 

Dear Manoj, Thank you for taking the time to share your impressions of your stay with us. We’re delighted to know that the attention to detail and the care provided by our team made your experience comfortable and enjoyable. At the same tim… Show more

Dear Rim, Thank you for sharing your feedback with us. We’re delighted to know you had such a memorable weekend filled with activities and experiences, it’s wonderful that you enjoyed all that we have to offer. We’ve also taken note of your comments regarding the variety of pools and children’s attractions at Aquaventure. Your insights are valuable, and we will share them with our team as we continue working on making the experience even more enjoyable for families. We’re so pleased to have been part of your weekend getaway and look forward to welcoming you back for more memorable moments. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 

Dear Rim, Thank you for sharing your feedback with us. We’re delighted to know you had such a memorable weekend filled with activities and experiences, it’s wonderful that you enjoyed all that we have to offer. We’ve also taken note of your… Show more

Dear Guest, Thank you for sharing your thoughts with us. We’re delighted to hear that you enjoyed your stay overall, though we’re truly sorry that the check-out process left you with a less than smooth experience. We understand how frustrating it must have been to face confusion in the queue, especially at the end of an otherwise enjoyable visit. Please rest assured that your feedback has been shared with our team so we can review how to make the check-out process clearer and more orderly for all our guests. We truly value your comments and hope to welcome you back again, ensuring that every part of your stay is seamless from arrival to departure. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai 

Dear Guest, Thank you for sharing your thoughts with us. We’re delighted to hear that you enjoyed your stay overall, though we’re truly sorry that the check-out process left you with a less than smooth experience. We understand how frustrat… Show more

Dear Louise, We’re so pleased to hear that you enjoyed the exceptional quality, service, and atmosphere during your stay, as well as the variety of experiences on offer. It means a lot to know that these elements made a positive impact on your visit. At the same time, I completely understand your disappointment with the dining restrictions in some of our restaurants for younger guests. While certain venues do have age policies in place, I appreciate how this may have limited your plans and will ensure your comments are shared with the team for review. Your feedback is very valuable to us, and we truly look forward to welcoming you back for another memorable stay, with even more seamless experiences for you and your family. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai

Dear Louise, We’re so pleased to hear that you enjoyed the exceptional quality, service, and atmosphere during your stay, as well as the variety of experiences on offer. It means a lot to know that these elements made a positive impact on y… Show more

Dear Lily, We’re delighted to know you and your family enjoyed the comfort of the sea view room, the spacious balcony, and the little touches of luxury we strive to provide. It’s also wonderful to hear that Gastronomy’s wide selection and live stations left such a positive impression on your mornings. At the same time, I’m truly sorry for the delays you encountered during check-in and with the room card activation. We understand how disappointing it must have been to experience setbacks at the very start of your stay, and I will ensure this feedback is shared with our team so we can prevent similar inconveniences in the future. We truly value your kind words and honest comments, and we look forward to welcoming you back for a smoother, even more enjoyable experience. Best regards, Maryia Isachenka, Manager, Quality and Guest Experience, Atlantis Dubai

Dear Lily, We’re delighted to know you and your family enjoyed the comfort of the sea view room, the spacious balcony, and the little touches of luxury we strive to provide. It’s also wonderful to hear that Gastronomy’s wide selection and l… Show more