Reviews of Palette Top Stars Hotel 1 stars
Abu Dhabi, United Arab Emirates
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Reviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 1 September 2025 · Stayed in June 2025
Verified reviewService nice
Nice
Dear, Sagun! Delighted to hear your words of praise. We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Mumtaz.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNothing
First of all, the room wasn't clean enough there were no clean towels no toiletries,
Dear, Bergas! Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Khalid!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
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Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
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Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
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Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation Was Nice
I believe it was my 6th time staying in this hotel, i felt the management had been changed, i cannot believe I was made waiting at the lobby by check-in staff saying the room is being cleaned, That also without providing Wifi at Lobby!! I was not even able to utilize my time by doing my job via Laptop during wasting my time in lobby, i didnt understand why i made room reservations in advance via Booking.com for all of these trouble, the worst part was after i made payment i was told that only smoking room is available, as i am an non-smoker i was forced to stay at smoking room. Please investigate this issue and i need the amount to be refunded.
Dear Saieem, Thank you for sharing your feedback. We sincerely apologize for the issues you faced during your stay, including the extended check-in time, the unavailability of Wi-Fi in the lobby, and the inconvenience of being assigned a smoking room. This is certainly not the experience we aim to provide. Please rest assured, we take your concerns seriously. We will review our processes to ensure this doesn’t happen again. We would also like to look into your room assignment issue and offer you a resolution. Kindly reach out to us directly so we can address this promptly. We hope to regain your trust and welcome you back in the future. Best regards, Palette - Top Stars Hotel
Dear Saieem, Thank you for sharing your feedback. We sincerely apologize for the issues you faced during your stay, including the extended check-in time, the unavailability of Wi-Fi in the lobby, and the inconvenience of being assigned a s… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStaff is very friendly
Dear, Omar! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead! Regards, Khalifah.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified review