Hodnocení – Mercure Dubai Barsha Heights Hotel Suites And Apartments 4 hvězdiček

Dear Mr.Anonymous, Thank you for your feedback. We are glad you appreciated our convenient location near the metro. We also take note of your comment regarding the room amenities and will share it with the relevant team as we continuously work to improve our facilities. We hope to welcome you back to Mercure Dubai Barsha Heights in the near future. Sincerely, MATIIENKO Ievegeniia Guest Relation Manager

Dear Mr.Anonymous, Thank you for your feedback. We are glad you appreciated our convenient location near the metro. We also take note of your comment regarding the room amenities and will share it with the relevant team as we continuously … Zobrazit více

Dear Ms. Lucie, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location near the metro, the complimentary shuttle service to the beach and marina, and the variety offered at breakfast. Your positive ratings for our staff and cleanliness are also truly appreciated. At the same time, I regret to hear that certain aspects of your stay did not fully meet your expectations. Your comments regarding the noise from nearby renovation, pool location, room condition, and breakfast offerings have been noted and shared with the respective departments for review and improvement. We understand how important comfort and quiet are for a relaxing stay, and we are working continuously to enhance the guest experience. Please do not hesitate to contact me directly at Mohamed.ELATIK@accor.com if you would like to discuss your experience further or if I can assist you personally in any future arrangements. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Ms. Lucie, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to know that you appreciated our convenient location near the metro, the complimentary shuttle service to the beach an… Zobrazit více

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found the bed comfortable and appreciated the convenience of our location near the metro station. However, we regret that certain aspects of your stay did not meet your expectations. Please accept our sincerest apologies for the cleanliness of the shower wall and the condition of the children's pool. We will ensure these areas are addressed with our team to provide a more enjoyable experience for our future guests. Regarding the room allocation, we sincerely apologize for not being able to provide you with the suite you initially booked. Unfortunately, the specific room type you requested was not available due to high occupancy. As an alternative, we offered two units of 1-bedroom suites. We understand how this impacted your stay, and we will review our procedures to prevent such situations in the future. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to welcome you back and provide an improved experience. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to hear that you found the bed comfortable and appreciated the convenience of our location near the metro station. However, we regret that certain aspects of y… Zobrazit více

Dear Ms. Ivana, Thank you for taking the time to share such a detailed review. We are pleased to hear that you were satisfied with the overall experience, particularly the helpfulness of our staff, the beautiful pool and jacuzzi on the 8th floor, and the convenient location with easy access to shops and restaurants nearby. We truly appreciate your feedback regarding the shuttle service to the beach. We apologize for the inconvenience caused by the limited availability. We understand how frustrating this can be, and we will certainly review the shuttle service to explore how we can make it more accessible for all guests. We also appreciate your comments on breakfast and the coffee. We’re sorry to hear that it didn’t meet your expectations. We will address this with our team to improve the quality and variety of breakfast offerings. Your experience helps us to continually enhance our services, and we sincerely hope that, despite the areas for improvement, you will consider staying with us again in the future. Thank you once again for sharing your insights, and we wish you all the best in your future travels. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Ms. Ivana, Thank you for taking the time to share such a detailed review. We are pleased to hear that you were satisfied with the overall experience, particularly the helpfulness of our staff, the beautiful pool and jacuzzi on the 8th… Zobrazit více

Dear Mr. Ruslan, Thank you very much for choosing Mercure Dubai and for sharing your feedback with us. I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. We strive to make each stay as pleasant and memorable as possible, and I sincerely regret we fell short of our goal. Thank you for bringing these experiences to our attention and please be assured that we value all our guests' feedback to be of utmost importance and will ensure that necessary corrective measures are taken accordingly to avoid any similar situations in the future. We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future. Please reach out to us on florina.alina@accor.com in order that we may take this up with you directly and address satisfactorily. Sincerely Mohamed Elatik Rooms Division Manager

Dear Mr. Ruslan, Thank you very much for choosing Mercure Dubai and for sharing your feedback with us. I would like to start by apologizing to you for not meeting your expectations with reference to the challenges you have faced during yo… Zobrazit více

Dear Mr. Baštýř , Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to the team. Sincerely Mohamed Elatik Rooms Division Manager

Dear Mr. Baštýř , Thank you for sharing your comments about your recent visit. It is great to know that you love your experience and were impressed with the service rendered by the team. Your kind feedback will surely be conveyed to… Zobrazit více

Dear Mr. Lukas, We greatly appreciate the time you spent reviewing your recent experience in our hotel and for highlighting the friendly and thoughtful service of our team. I would like to sincerely apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us and I sincerely regret we fell short of our goal. We take all our valued guests’ feedback seriously and as part of our commitment to provide quality service we will take the necessary steps to improve and ensure we meet the service standards for all our valuable guests like yourself. Once again, we’re genuinely sorry for your experience, and we hope to have the opportunity of hosting you again and ensure a seamless and enjoyable experience. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Mr. Lukas, We greatly appreciate the time you spent reviewing your recent experience in our hotel and for highlighting the friendly and thoughtful service of our team. I would like to sincerely apologize to you for not meeting your … Zobrazit více

Dear Mr. David, Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided by our team. It was indeed a pleasure having you stay with us and looking forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Mr. David, Thank you for the amazing review that you posted about your recent stay at Mercure Dubai. We are delighted to know that we made your stay unforgettable and were astonished by the quality of service and attention provided … Zobrazit více

Dear Ms. Karolina, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. However, I would like to apologize for not meeting your expectations in regards to the towels and will make sure to share your feedback further with the concerned departments. It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Ms. Karolina, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. However, I would li… Zobrazit více

Dear Ms. Liskodlak, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great pride and joy that our guests leave the hotel with nothing but praises. It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Ms. Liskodlak, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great prid… Zobrazit více

Dear Mr. Tomas, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great pride and joy that our guests leave the hotel with nothing but praises. It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

Dear Mr. Tomas, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great prid… Zobrazit více

Dear Ms Kralova, Thank you for your review and for taking the time to write it. It was such a thrill to read and we cannot be more appreciative! We are so glad that you all had a great stay with us here at Mercure Dubai. It's our goal to create lasting memories for our guests, and it is a pleasure to know that you all felt so comfortable throughout your time with us. I will convey your kind words to our hosts especially Umer to inspire them more to provide the best service for our valued guests like yourself. It was indeed a great pleasure having you stay with us and hope to welcome you again soon. Sincerely, Mohamed Elatik Front Office Manager

Dear Ms Kralova, Thank you for your review and for taking the time to write it. It was such a thrill to read and we cannot be more appreciative! We are so glad that you all had a great stay with us here at Mercure Dubai. It's our goal t… Zobrazit více

Dear Mr Stastny, Thank you for your review and for taking the time to write it. It was such a thrill to read and we cannot be more appreciative! We are so glad that you all had a great stay with us here at Mercure Dubai. It's our goal to create lasting memories for our guests, and it is a pleasure to know that you all felt so comfortable throughout your time with us. I will convey your kind words to our hosts to inspire them more to provide the best service for our valued guests like yourself. It was indeed a great pleasure having you stay with us and hope to welcome you again soon. Sincerely, Mohamed Elatik Front Office Manager

Dear Mr Stastny, Thank you for your review and for taking the time to write it. It was such a thrill to read and we cannot be more appreciative! We are so glad that you all had a great stay with us here at Mercure Dubai. It's our goal t… Zobrazit více