Reviews of Diamond Hill Resort & SPA 4 stars

The buildings close together were nice and the pools were very fun. The water slide was the best part! The breakfast,lunch and dinner was very nice and I enjoyed the kids play area at night.

Only thing was staff was very slow and didn’t bother to do their job quick. The children’s beds didn’t have a mattress and had to sleep on something very hard on the bed. The bed sheets were stained and very dirty. In the bedroom with the double bed I sat on it and the legs of the bed snapped. We had to sleep slanted on one side as they were broken. The air conditioning didn’t really work. The Tv asked for a Samsung account to use it and when I would type my account it would restart the Tv.

We had one afternoon when the services were poor, the food was late and the waiters unresponsive. Otherwise, everything went great.

The room was really clean with nice seaview

Very good family room. Big main bedroom bunk beds separate and kitchenette including hob and freezer and fridge. But only cups not cooking utensils. Very very clean. Towels for pool provided. Soft play area good for up to age 8. Breakfast good choice

The pool area could be smarter some of loungers broken. Bad behaviour from some kids on slide and no lifeguard or staff until much later. Timing re openings a bit late.

I liked that they had good restaurants around and the staff was super nice.

The food was expensive at the restaurant compared to portions. I didn't like that the pools didn't have a kid friendly height and were very cold. I wanted a massage but there wasn't any that week too. Also they didn't provide any soap or sponge in the apartment for a 3 night start we had to buy everything.

The pool

I had a very disappointing experience at this hotel. I paid a large amount of money for my vacation, and my booking was until the 7th. However, I had to leave on the 5th, and when I informed the hotel, they told me they wouldn’t refund anything due to their policy — even though the cancellation and refund policy mentioned during the booking was different. Also, my booking included a bottle of champagne or wine and water, but none of these were provided in the room. The kids' water slide at the pool wasn’t working for the first few days, and the breakfast was honestly the worst I’ve ever seen. For the amount of money I paid, the quality was unacceptable — my kids couldn’t eat anything from that breakfast. The hot water in the bathroom would run out after one person took a shower, which made things really inconvenient. On top of that, the electricity went out the night before I was checking out. During checkout, they started asking how many towels were in the room, as if I was trying to take them with me! That was very uncomfortable, especially since I was leaving to travel that same day. Usually, there are 2 large and 2 small towels in hotel rooms, but they claimed there were 3 large and 3 small towels — which they never actually provided. I found it quite embarrassing and inappropriate to be questioned like that. Most of the staff barely spoke English — only a few words here and there — which made communication difficult. Even basic amenities like shampoo were only provided every other day. One more thing — no one even asked how my stay was or if there was anything that bothered me. At checkout, the staff member just said “OK” and that was it. No interest in feedback or guest satisfaction at all. Overall, my experience was extremely disappointing. I rate this hotel a zero and would not recommend it to.

Good room size, good pool both indoor and outdoor, gym equipment was alright. Breakfast was ok but nothing special. You have to request juice at the bar every time, there is no machine or anything. Tea cost money too!! Free parking

The staff were very rude in the beginning, but after a discussion they became more friendly. Reception size is very small and you feel it’s a small 2 star hotel from the reception. Rooftop bar music is extremely loud, you cannot talk or hear yourself at the bar and they think it’s a nightclub. Many of images of the hotel on booking.com dosent really live up to reality. In general the staff is very hard to work with, they are not flexible

NOT RECOMMENDED AT ALL. It’s horrible and scamming. I paid €164.43 for a night and the room worth only €46. No balcony , not a nice view only construction on new buildings around. And the breakfast is 2 out of 10. Don’t get fooled by the name.

Everything from the manager to the smallest service and facility.

The staff friendly and helpful. Doing their best to help

The breakfast is so poor. The coffe is awful. The sofa in the apartment was dirty and smells bad. Strong moldy smell in the bathrooms and in the apartment. There is a kitchen but there was no plates or pots or pans niether spoons or forks. The hot water for shower was not enough for 4 family member. It gets cold after one shower and you need to wait almost one or two hours till it warm up again. The swiming pool is good as well the slide. Though there was no life gaurd and it was missy and dangerous for the little kids. There were no enough sun beds at the pool. The bed sheets and blankets felt like nit clean. One blanket was with blood spots. The staff changed it immidietly

closer to the beach

they were flies at the reception and dirty floor. 1 lady from the reception was rude and bossy

Clean room, pool is good although it is closed off with nearby buildings, different from what it looks in the photos. Roof top bar is fantastic and much more modern than the hotel. Jungle land was good, but very loud music. Room for 4 was good. Restaurants close by.

If you want to use the kitchen, it is there but hardly any utensils, pans, pots etc. The hallways and reception is very dark and dated, but room however was much nicer. Not great beaches right by it, so if you don't have a car it is a little far out.

We chose to stay here solely for the kids club. I had read prior to coming that the club only opened in the evening, which I couldn't believe was true. But it indeed does only open in the evening which is very weird. Nonetheless, my daughter had a really good time there.

The breakfast was good, but it was disappointing that it wasn't a buffet breakfast. You stay at a hotel that includes breakfast FOR the buffet.

Beautiful location. Great food and facilities. Very clean and comfortable rooms.

I loved our room, it was perfect for our family , the sea view is definitely worth the upgrade so get that if you can. The food for breakfast is amazing. The Pool and the slide is a must. But wow jungle land is a whole reason by itself to go! The perfect place for any family with kids. My son had hours of fun. I also got to enjoy some very needed me time at the Spa! So luxurious and the massage was just amazing! Big plus they even have a very nice girl who speaks perfect french, coming from Montréal we really enjoyed that, as we are used to top tier hospitality which is not always easy to find in Europe. She made sure we had a pleasant stay. Thank you !

It was hard taking our son out of the Pool he enjoyed it too much. We will be back.

The location is very good for views of the sea with a lot of parking and a pool

Access to the pool is awkward, you need a ticket from the front office to use it. Breakfast is ok but coffee is not included in the price. The AC in the room was ok but not very strong.

Nice pool with slides for kids Very clean room Sauna was very nice Jacuzzi was quite nice Play area for kids Staff were very nice and friendly Breakfast was nice Hotel has lovely sea views Restaurant and roof top bar very nice

No iron in the room No lamp in the room Hot water runs out so had to have a cold Shower but they did offer for us to have shower in another room but water was fine the next day No kettle in the room No coffee sachets