Recensioni su ETER Hotel

Dear Guest! We thank you for your review and are delighted to hear that you have found our location and our hotel in general to your liking. As hosts, we try our best to offer a pleasant environment to everyone. We love the view of our hotel and are happy to hear every time that our guest enjoy it too, being from their room, the bar and restaurant patio, the pool or the rooftop lounge. At the same time we are sorry for any shortcomings on our part, as we are taking note on your comments and try our best to improve. We are sorry that you have found our deluxe room small, which is suited for two adults and a maximum of two small children. We would have been happy to assist you with an upgrade to a family suite if available or to book an additional room in order for your stay to be more comfortable. On the other hand we have a small and tidy beach in front of our hotel, which we do our best to keep it in order. Unfortunately during your stay the weather was not at its best, and waves were a little hard, affecting also the sun lounger area. We are sorry that this has affected your stay as well. However we would love to have you back one day and in the meantime we wish you all the best from all of us here at ETER Hotel Team!

Dear Guest! We thank you for your review and are delighted to hear that you have found our location and our hotel in general to your liking. As hosts, we try our best to offer a pleasant environment to everyone. We love the view of our hote… Mostra altro

Dear Claudio, We are happy to hear that you have found our hotel to your liking! We do our best to accommodate our guests needs and tastes. However we are sorry for any shortcomings you have noticed on our side. We would like to clarify for you that we do not charge a surcharge for any guest when they pay by card. However we do take the payment in our local currency if paid by card as this is how our POS banking system operates. Therefore depending on the differences in the exchange rate applied by us and the guest’s bank there might result some differences. We are not able to derive the value of this difference as we do not know what rate does the guest’s bank applies. However the guest is always made aware of our exchange rate, and they are free to accept it or not, when they choose their form of payment. Having said this, we sincerely are not aware on how you have calculated the 9 euro difference, because this is not stated by us in any case as a surcharge that we would have placed on you if paid by card. Once again we apologize if you have experienced an inconvenience in this regard, but hopefully with the explanation above we have clarified that there is no surcharge applied on our side. We, hope to see you again in the future. Wishing you all the best, from all of us here at ETER Hotel!

Dear Claudio, We are happy to hear that you have found our hotel to your liking! We do our best to accommodate our guests needs and tastes. However we are sorry for any shortcomings you have noticed on our side. We would like to clarify for… Mostra altro

Dear Guest, We are delighted to hear that you found our hotel comfortable for your stay. On the other side we feel sorry about the shortcomings on our side. We do take every suggestion seriously and through that we do try to improve. Please let us explain again as it was done beforehand in regard to the other exchange rate. As there is not a fixed exchange rate and at this time euro is very volatile, the Hotel cannot keep up with the exchange rate market in real time as we are not specialized in this. We keep a rate that at times it might not be as good as the one at the exchange offices. However we make this known before charging the card to the guest. The guest either agrees to our rate by executing the transaction, or they can make use of the exchange offices or ATM machines that are within walking distances. All this is based on voluntary will of each guest. Again, we are sorry you have found this experience as a shortcoming of our property, but this is due to costs of transactions when we operate in different currencies, as banks in your country use their own exchange rate to convert the amount charged in lek into euros. We hope you do understand that the cost is not necessary incurred to you by the hotel. Despite this we do hope to welcome you again in the future, and we will be very satisfied to serve you again! Wishing you all the best, From all of the team here at ETER Hotel!

Dear Guest, We are delighted to hear that you found our hotel comfortable for your stay. On the other side we feel sorry about the shortcomings on our side. We do take every suggestion seriously and through that we do try to improve. Please… Mostra altro