Reviews of HEIRESS Hotel 4 stars
Rruga Abedin Dino, 9701 Sarandë, Albania
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewNo lift and no warm water at night.
Hello Xiromini Charmaine! Thank you for taking the time to share your opinion about our hotel. First of all, our hotel does not include the elevator on the booking page, so I am very sorry if you did not see this. Regarding the hot water part, we always try to do our best and be ready for any possible problem. Our hotel operates 24 hours with hot water and for a long time since our beginnings we have never had a problem. You informed us about this fact when you check-out. Thank you for choosing us for your vacation and I hope you will visit us again and be even more satisfied. Best regards, Heiress Hotel.
Hello Xiromini Charmaine! Thank you for taking the time to share your opinion about our hotel. First of all, our hotel does not include the elevator on the booking page, so I am very sorry if you did not see this. Regarding the hot water … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat service
Terrible aircondition!! Really loud and bad. Several details
We put our best service to make our client feel welcome here. If something needs to be improved we are delight to do it. Best regards :)
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewClean, helpful, great location!
Hello,Fiona thank you for sharing your opinion about us. We are happy meeting you. We hope you come again spending your holidays with us. Best wishes :)
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewWhat did we like: • Perfect location nearby many restaurants and the bus station. • The beds were perfect. • The shower was perfect • everything was very clean • our hostess was very friendly
The wifi connection was a little bad.
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewWe had an amazing 14 days in Sarande staying at the Heiress. - The room was a decent size and had everything we needed, even a stocked minibar and toiletries etc… Everything felt quite new and it was tastefully decorated. It felt like a home away from home. Clean and tidy. - The staff were great, always on hand to help, provide recommendations, and are incredibly friendly. The Nepalese lady (We didn’t get her name) is such a hard worker and so friendly, she is a real asset to the hotel. - The breakfast was great. It was 2 min walk down the road to the restaurant. We loved it and got to know the staff there really well. - Location can’t really be beaten, a mere stroll to the promenade and all of the restaurants and bars. Overall a really nice boutique hotel in one of the best locations in Sarande.
- Parking. While it’s free, it was sometimes a nightmare to get a space. The guy from the shop next door is a lifesaver and helps to manage the cars parked there. - There were some other guests who were regularly having a domestic and shouting down the halls of the place while we were there which dampened the vibe. Obviously the likelihood of this happening in the future is probably slim.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in April 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified reviewNice location within easy walking distance from both the seafront, beaches, promenade and Sarande bus station... Spacious, clean and well-equipped room...
Was expecting seafront views with my room reservation, but the room I was given was on a lower floor (but this was apparently not the fault of the hotel - something went wrong with the room reserved by Booking.com)
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewThis is a beautifully decorated hotel with a very comfortable bed and lovely furnished room. The room is spacious and great shower.
The receptionist didn’t seem to know much when asked her questions. Quite hopeless actually. The owner(I think) was very helpful when she was present.
Hello. Thank you for expressing your thoughts on the rating and service at our hotel.
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 22 December 2024 · Stayed in November 2024
Verified reviewThe bed was very comfortable, once duvet given, Very clean and spacious room. Location was great.
Needed to ask for a duvet, not very clear heating system. Difficulty communicating with the staff at times.
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewStaff were lovely. Hotel was very modern and clean. Big rooms. Excellent location.
There were some tea bags in the room but no coffee.
Reviewed: 22 October 2024 · Stayed in October 2024
Verified reviewNice large room Clean Staff were lovely and very accommodating Responds quickly to questions on WhatsApp
Construction work happening under the hotel so loud in the mornings Electricity cut during stay but came back quickly Toilet flush stoppec working during the night but they were quick to change our room and help
Thank you for being a guest at our hotel! We apologize again for these concerns.
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewThe hotel was in the center of the city. The room was big and comfortable. The lady in the reception really kind.
The fact that the balcony is a shared one with the next room, but it was a problem.
Thank you for evaluating your experience at our hotel. You are always welcome. We would like to inform you that in the description of the hotel and the rooms you have mentioned that the rooms do not have a balcony and the veranda on each floor is common for all guests
Thank you for evaluating your experience at our hotel. You are always welcome. We would like to inform you that in the description of the hotel and the rooms you have mentioned that the rooms do not have a balcony and the veranda on each f… Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 October 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in October 2024
Verified reviewSituation, parking and rooms are all good.
The staff were not welcoming and could not take a card payment. There was a smell of drains in the bathroom. Breakfast was very very poor with very little choice and no hot drinks.