Reviews of Kaiser Hotel 4 stars

The Beach and Location is nice!

Very disappointing stay at Hotel Kaiser. The property is still under construction and far from finished, even though we were told beforehand that everything was ready. In our room, the sink was broken and leaking – instead of a smooth solution, we had to argue extensively with reception before being given another room. The pool looked terrible and was not usable, service was poor, and the restaurant forced us to leave at 11 p.m. without having communicated any closing times. While the beach itself was nice, many of the sunbeds and beanbags were already damaged. At this hotel, the idea that “the customer is king” clearly does not apply. Overall, 2/5 stars is more than fair.

Very helpfull staff,the beach and location are amasing.The gentleman at reception heled me a lot.Beach bar staff was great

Great constrution,amasing beach,nice staff. Arben at receptions was super helpfull

I had the chance to stay at Kaiser Hotel again this August, after my first visit back in June, and I can honestly say the improvement is remarkable. Already in June, the staff showed genuine care and attention, but the overall experience was still affected by the fact that the hotel was new and some finishing works were ongoing. Coming back now in August, I was very impressed to see how much progress has been made. The service quality felt much higher – everything from the reception to the beach bar was smoother, friendlier, and more attentive. The breakfast experience was also upgraded, with more variety and better presentation. The finish of the hotel itself has improved significantly. Areas that were still under construction in June are now fully functional and beautifully arranged. The atmosphere feels complete, elegant, and in line with the premium location by the sea. It is clear that the management and staff are committed to improving the hotel step by step, and as a returning guest I can really appreciate the difference.

Staff was polite.

Property not finished. You pay for an unfinished hotel. The pool was a disaster, tiles were off. Filtering pool equipment were off.

Right next to the beach.

That the hotel was not finished.

Clean and comfortable

.

Unfinished hotel, claiming on booking.com that everything is completed, while construction work was still going on!

Manager that we spoke was stating that “you should have looked into reviews and you would have seen that we are still under construction!!!”

The hotel was aesthetically pleasing with calm earthy tones. The staff were friendly, helpful and eager to enhance our stay. We loved the pool area with its comfortable seating and its off the restaurant location. The hotel location is brilliant, directly on the beach and walking distance from shops and bars. We will be sharing the hotel with our friends and family.

The staff was very helpful , the hotel was new and the beach is very good.

Considering that the hotel was new it lacked a lot of elementary stuff . In the room there was no place to leave your clothes or your luggage. The bathroom didn’t have a towel hanger , a place to put your shampoo or even toilet paper . We had lunch at the hotel’s restaurant , but when we asked to pay by card they said it’s impossible . When we had breakfast we asked for coffee, the waiter said the coffee machine is broken but we saw other people drinking coffee.

We stayed for a week at Kaiser Hotel and were warmly welcomed upon arrival. The reception was friendly and professional. The rooms were very clean, and we were pleasantly surprised to be upgraded — we had booked a mountain view room but were given a beautiful sea view instead. The bed was super comfortable. The beach is literally right in front of the hotel, just a few steps down. The beach bar was great, with a nice vibe and lovely staff who were always attentive (though service was a bit slower on weekends due to the high number of tourists).

However, there are several downsides that need to be mentioned. The hotel is not fully finished yet, which is a shame considering the price. We chose this place partly for the pool, but it wasn’t even in service. Some of the photos on Booking are misleading: there’s no terrace as shown, no sunbeds by the pool (since it wasn’t functional), and the breakfast was very poor, with very limited options. Some basic amenities were also missing: no coffee machine in the room, no welcome bottle of water, and not even a mini-bar.

Great location with a beautiful beach. Modern and high quality rooms. Fantastic staff who made our stay very enjoyable, especially the staff at the reception (Flora) was exceptional!

Facilities are still under construction!

We are used to traveling in Europe, but this was our first visit to Albania. During our stay we stayed in four newly built hotels in Vlore and Ksamil. We like boutique hotels with that little extra, as well as the peace and quiet that comes with these gems. During our days at Kaiser Hotel we quickly noticed that there was room for improvement. Breakfast, lunch and dinner are served in an airy and majestic room by the pool, the design is complete and simply beautiful! Sitting here in the morning with an iced latte was wonderful, until the cleaning ladies arrived... They just do their job and thoroughly clean the room, making loud scraping noises as all the chairs have to be moved to reach under the tables, and cleaning in between the hotel guests who walk back and forth from the buffet. This happened every morning. Why isn't this done BEFORE breakfast opens? Incredibly disturbing and the little irritation thus started already at breakfast. Unfortunately, it follows you throughout the day. When you are ready to find the sunbeds, you pass the beach bar and the peace and quiet you have been looking forward to at a hotel like Kaiser disappears. Onc-onc-onc and psychedelic music is spewed out of the speakers throughout the day, so loud that it is impossible to sit in the beautiful lounge area to enjoy a drink. Holding a conversation on the beach was also very challenging at times due to the very loud thumping music. The hotel should immediately decide whether this should be a luxurious boutique hotel or a party hotel similar to Ibiza. You can't be both. Here it is recommended to play exclusively lounge music lists from Spotify. It will lift the whole vibe in the otherwise beautiful surroundings. Finally, the hotel is located in a construction area, and it will be like that for some time to come based on the massive construction activity that has begun at the hotel ...and, why is there no gyms in the Albanian hotels?

The have nerve charging me the prices they did when basically the hotel was still under construction. The lower level was under-construction and you had to walk through contractors and their cigarette butts to get to the beach. It was uncomfortable to use the outdoor pool with the work going on. Since the pool was filled with broken tiles and bacteria, it wasn't pleasant to use anyway. We had to ask for fresh towels and room to be made up at 3pm.

The price. Disclose that it was still under construction. I was promised a room with a king and a twin and when i checked in they gave me a crappy little dark room with two twin beds. I insisted on my upgrade. Even stranger when I discovered that they were hardly occupied. Design flaws or not finished? The bathroom had NO: shower lip (bathroom floods when you shower), towel racks or hooks, toilet paper dispenser, glasses. The room had NO: real blankets, coffee/tea kettle, luggage rack, hangers in the 2nd closet, curtain pulleys.

Second time here and it shows – upgrades done, pool ready, and big things coming with the new restaurant. Excited for what’s next!

it's still out of seasons but the beach bar not open yet

The hotel’s biggest asset is its placement — just meters from the shoreline. Whether you’re grabbing a morning coffee or returning from a sunset swim, the sea is always within sight