Reviews of Hotel Skanderbeg 5 stars

A new, bright, and very clean hotel. Our family booked 4 rooms, and all of them had beautiful views. We arrived at 3 a.m. and were warmly welcomed at reception—everything was well prepared, and the key cards worked perfectly. The hotel has two elevators, which is very convenient for its size. There were always enough seats at breakfast, as well as plenty of space by the pool and on the beach with sun loungers available. Right across the street there is a small market where you can find all essentials—water, snacks, souvenirs, and beach items. Reception is very helpful with taxi bookings: a ride to TIA airport costs about €30–40, to Durrës about €15–20. The nearest bus stop is around a 30-minute walk, and tickets to Durrës cost only €1. Cash payments in euros are widely accepted in shops, restaurants, and taxis, though a conversion fee is usually added. The hotel also accepts card payments, but note that a considerable conversion fee applies. The hotel parking area is spacious.

Since hotel is new, it seems that not everythong is in order yet, but as this is a 5-star hotel, the following aspects definitely need to be reviewed. There were no coffe making facilities in the room, and getting coffe at breakfast was very time consuming, as there was only one slow coffe machine (although the coffe e itself was good). The rooms did not provide toiletries, bottled water eas not offered, and there were no glasses available (so if you buy water from the store, there in nothing to drink it from).

Everything , pool, room, food , cleaness my

This hotel was perfect choice for our trip. The hotel is very clean, new and modern. It contains all the nesessary facilities. The stuff is very helpful and always ready to resolve any issue you have. It is smaller hotel but it has everything you need. The pool is just in front of hotel and the beach few steps further. There is always enough sunbeds and umbrellas. The manager was very friendly and attentive. Claning ladies were very friendly and they kept room clean daily, changing towels and linens. All together we would highly recommend this hotel.

Despite an issue with our reservation upon arrival, the manager went above and beyond to help us. She personally made sure we had a room, even though the hotel was fully booked. Thanks to her quick action and professionalism, everything was resolved smoothly. The staff were also incredibly polite and welcoming throughout our stay. We truly appreciated the hospitality and care we received.

On the beach with a pool. Exceptionally clean. The hotel manager and the staff were extremely attentive nothing was too much trouble for them they really made an effort to make sure you were looked after.

Nothing

new hotel with luxury fixtures and fittings , pool area is beautiful, plenty of sunbeds around pool And beach . We only had breakfast it was plentiful and a good selection. Staff were very friendly and checked in daily with us .Albania is amazing and we look forward to a return visit,thank you for a wonderful vacation

Everything

All good

The building is new and modern, with potential to offer a high-end experience. The room was clean and spacious, with a comfortable bed. Swimming pool is amongst lovely pine trees so shadow spots when needed and there's direct access to a private beach. Beach towels in the room, are big and fluffy. The location in Golem is convenient and quiet. Really a nice beach place with a small boardwalk and a broad variety of restaurants in the neighbourhood at very low prices. Staff, especially the manager was very friendly and willing to offer solutions where needed.

No one was at the reception when we arrived at 1 am, probably a one time thing but it made us feel unwelcome. The room did not match the garden view we expected based on the booking, it had street view and some pines. Yet we were proposed an upgrade when we expressed that concern. Breakfast was basic, not what we would associate with a luxury hotel, limited variety. Yet everything we ate was tasty and fresh. Service overall felt a bit inattentive, undertrained and not up to 5-star standards but take into consideration that this hotel has only just opened and the willingness is there. Overall, for now it felt more like a 4-star hotel experience, but with a bit more attention to service and details, it could grow into what it aims to be.

Location Cleanliness Bottled water

Breakfast selection was a bit poor Room facilities should be improved(no do not disturb signs, no coffee or tea, no glasses or cups, no hangers to put your clothes) During check in no information about hotel or breakfast hours, I was just given the room key and thats it.

Plush hotel with stunning reception, uncrowded outdoor areas together with comfortable rooms. Staff were responsive, friendly and respectful, with good language skills. Beach area and sun lounger furniture was available and made for a relaxing time.

The room allocated to us on day 1 was not consistent with the photos of sea view as advertised on Booking.com. To their credit, staff did their best to resolve this and the manageress was quite perceptive in understanding the issue and understanding that the inconsistency in the room photos needs to be remedied on Booking.com. Adjoining rooms have zero noise insulation and single room guests should insist on not being allocated an adjoining room while those rooms only have a single panel between. Breakfasts are ok, but less than 5*. Our large bed only had 1 bedside lamp (like the single panels in the adjoining rooms, we think it strange that an architect would agree to this). Most of these issues are fixable and this bodes well for Hotel Skanderbeg.

Gjithcka ne hotelin skanderbeg ishte perfekt Jam e mahnitur nga Menaxher qe ne gjithcka ishte e gatshmw te na ndimonte dhe shum mikpritese

Being a brand-new property, everything felt fresh and well-maintained. The rooms were spacious, and I was impressed by the high-quality furniture throughout the hotel, which added a touch of luxury to the experience. I also appreciated the great facilities, especially having both a swimming pool and direct access to the beach – it truly enhanced the overall stay.

The hotel has great potential with its prime location, modern facilities, and quality infrastructure. However, our stay was disappointing due to poor service and a lack of professional management. Staff across all departments—from reception to the restaurant—lacked basic customer service skills, which doesn’t reflect the level of investment made in the property. For a hotel of this standard, experienced hospitality leadership is essential. We faced several unresolved room issues: a noisy AC that no one came to check despite repeated complaints, a bathtub without hot water, and in another room, a full-glass shower wall with no curtain—offering no privacy from nearby buildings. Cleanliness in the rooms was fine, but common areas like the elevator remained dirty for days. More surprising was the complete absence of F&B service around the pool and beach—no staff, no drinks, no music—missed opportunities both for revenue and guest satisfaction. One unacceptable incident involved a simple request for bread for my child at 4 PM, which the chef refused because lunch was over. Only after escalating the issue to reception did we receive food. Most concerning was a safety hazard by the pool: an open drainage hole left uncovered. I had to drag a sunbed to cover it myself. When I alerted what seemed to be a manager, she dismissed the concern and later returned not to address it, but to sit and smoke with friends by the pool. Such service standards may be tolerated locally, but they fall far below what international guests expect—especially at a hotel marketed as high-end. To the owner: this property has serious potential, but without proper hospitality management and training, guest satisfaction will continue to suffer. Please take action if you truly care about its long-term success.

The service was bad