Reviews of Carat Hotel Yerevan 4 stars
Artemi Ayvazyan Street, 5, 0009 Yerevan, Armenia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewRoom was clean and nice. Location was great.
Breakfast was awful!! I never expected that cheap breakfast at all!!! when I told the front desk, she replied firmly that if I have complains I go online and write down a feedback!! My reservation was for 3 nights, due to this behavior I decided to cancel last night. They never refunded and charged me extra night while I requested from the first day to the manager and booking.com. booking.com approved the request and adjusted the price but the hotel never accepted and charged me extra night. I didn't find this hotel hospitable.....
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery new and clean, helpful staff! Location is on top of the cascade - either walking up the steps or more cab-dependent than other locations, but cabs are very affordable :)
Be sure to check your booking, some rooms are without window.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReally nice and modern hotel in a good location
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe staff is really helpful and friendly
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Dear guest, We’re so happy to hear that you found our staff helpful and friendly — your feedback means a lot to us. We’ll be sure to share your appreciation with the team and hope to welcome you back again. Best regards, Carat Hotel Yerevan
Dear guest, We’re so happy to hear that you found our staff helpful and friendly — your feedback means a lot to us. We’ll be sure to share your appreciation with the team and hope to welcome you back again. Best regards, Carat Hotel Yereva… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewSpa
The supervisor was disrespectful The extra bed was as hard as a rock Toilet needs maintenance The view Not welcomed when we checked in
Dear shireen, We’re truly sorry to hear that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the discomfort you experienced with the extra bed, the condition of the toilet, and especially the way you were received at check-in. Your comment regarding the spa supervisor is also very concerning, and we will be addressing this matter internally to ensure our guests are always treated with respect and professionalism. We appreciate your feedback and will take immediate steps to improve in the areas you mentioned. We hope to have the opportunity to welcome you again. Warm regards, Carat Hotel Yerevan
Dear shireen, We’re truly sorry to hear that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the discomfort you experienced with the extra bed, the condition of the toilet, and especially… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewVery nice hotel
Dear Анна, Thank you for your kind words. We’re so glad you enjoyed your stay with us and hope to welcome you back again. Best regards, Carat Hotel Yerevan
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewSuper clean, true to picture - great service and highly relaxing spa
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Dear Nicoleta, Thank you so much for your lovely feedback. We’re thrilled to hear that you found our hotel to be an amazing place to unwind and enjoy Yerevan. It’s wonderful to know that you appreciated the cleanliness, the accuracy of what you saw online, our service, and the relaxing spa. We hope to welcome you back again soon for another restful stay. Warm regards, Carat Hotel Yerevan
Dear Nicoleta, Thank you so much for your lovely feedback. We’re thrilled to hear that you found our hotel to be an amazing place to unwind and enjoy Yerevan. It’s wonderful to know that you appreciated the cleanliness, the accuracy of what… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewA lovely stay in a fabulously new hotel in Yerevan. The pool and sauna was fab, and we would love to come back
Dear Ben, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay and had a great time at our pool and sauna. It’s wonderful to know you appreciated our new facilities. We’d be absolutely happy to welcome you back anytime. Looking forward to seeing you again in Yerevan! Warm regards, Carat Hotel Yerevan
Dear Ben, Thank you so much for your lovely review! We’re delighted to hear that you enjoyed your stay and had a great time at our pool and sauna. It’s wonderful to know you appreciated our new facilities. We’d be absolutely happy to welc… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe hotel is an exceptionally good 4 star hotel. Very close to the center through the Cascade steps ( there is also escalators available). Fantastic room service and staff! Spacious rooms and super clean! Better than any other hotels in Yerevan. Highly recommended.
The water turned hot and cold while taking a shower but this is a general problem in Yerevan ( judging based on my other stays) and is not a problem of the hotel.
Dear Nikolai, Thank you so much for your wonderful review and kind words! It is especially rewarding to know that you consider us better than other hotels you have stayed in Yerevan. We also appreciate your understanding regarding the water temperature fluctuations. As you noted, this can occasionally be a city-wide issue, but we’re continually working to minimize its impact on our guests' comfort. It was a pleasure having you with us, and we truly hope to welcome you back on your next visit to Yerevan! Warm regards, Carat Hotel Yerevan
Dear Nikolai, Thank you so much for your wonderful review and kind words! It is especially rewarding to know that you consider us better than other hotels you have stayed in Yerevan. We also appreciate your understanding regarding the wate… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewMy stay at Hotel Carat Yerevan was fantastic, and I highly recommend it! The location is perfect, just a short walk from Republic Square, yet pleasantly quiet. The hotel boasts modern, well-maintained facilities that made my stay very comfortable. The indoor pool was a highlight, offering a relaxing retreat after a day exploring the city. The rooms were clean, air-conditioned, and equipped with everything needed, including reliable free Wi-Fi. The breakfast was varied and delicious, with a great selection of continental dishes and fresh pastries. The staff were incredibly friendly and accommodating, always ready to assist with any questions or requests. I especially appreciated the 24-hour reception, which was a big help in organizing my excursions.
Dearest Saeed, We are truly inspired by the amount of compassion you conveyed through your review. It was a pleasure having you with us at Carat and can't wait to welcome you again very soon! Our location is truly convenient, within walking distance from popular landmarks of the city. We're also thrilled to learn that our indoor pool and other facilities have helped reduce your tiredness and ensure you get the most from your experience at Carat. Our staff enjoy being in touch with guests and feel empowered after assisting you with any issue and inconvenience. Hope our help made your excursions unforgettable! Once again, thank you for your visit and dedicated review of our services. As mentioned above, you're always welcome to visit us. Warm Regards, Carat Hotel Yerevan.
Dearest Saeed, We are truly inspired by the amount of compassion you conveyed through your review. It was a pleasure having you with us at Carat and can't wait to welcome you again very soon! Our location is truly convenient, within w… Show more
Reviewed: 24 June 2025 · Stayed in May 2025
Verified reviewhotel is clean nd nice
Dear JIA, Thank you for your kind words. We’re happy you enjoyed your stay and hope to welcome you back soon! Best regards, Carat Hotel Yerevan!
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 May 2025 · Stayed in May 2025
Verified reviewIts clean at 09:30 to 10:00 oclock in the morning there are 5 people outside your room waiting for you to come out to clean the room but beddings and blanket not change.
The treatment, there is descrimanation When my children want to eat breakfast in the restaurant they said the kitchen is not working but we just finish eating with my brother We are not yet finish eating and they are taking my plate i feel so embarassed, when i request if we could use the swimming pool they said not available. When we check in the receptionist said we could use the swimming pool and the SPA and jacussi anytime until 10pm in the evening but its not true.
Dear Maria, Thank you for sharing your impressions following your recent stay at Carat Hotel. We sincerely regret to hear that your experience did not meet your expectations. However, we were quite surprised to receive your review, as during your stay you expressed satisfaction with our service. In fact, we appreciated the kind thank-you note you left at reception, which was a lovely gesture from you and your family. Our team was very happy to serve you and believed that your experience had been positive. We are sorry to hear about the discomfort you experienced. We will certainly look into the concerns you mentioned. Please rest assured that we take guest feedback seriously and continuously strive to improve. We thank you once again for choosing Carat Hotel and hope you will give us another opportunity to provide the level of hospitality that we aim for with all our guests. Sincerely, Carat Hotel Yerevan.
Dear Maria, Thank you for sharing your impressions following your recent stay at Carat Hotel. We sincerely regret to hear that your experience did not meet your expectations. However, we were quite surprised to receive your review, as dur… Show more