Reviews of DilijanInn Hotel and Restaurant 5 stars
Dilijan Ordzhonikidze 104/1, 3901 Dilijan, Armenia
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
I thought for a long time whether I should write you a review or not. In the end, I decided that perhaps my feedback might help you: You position yourselves as an eco-hotel where one can enjoy silence… But how does that fit with the monotonous music playing from 9 a.m. until 11 p.m. from speakers fixed on the building? Honestly, it doesn’t at all… You cannot sit or sleep in peace, except in the early morning! Why do you turn it on? Play it at the bar when there are guests there… Believe me, no one else needs it. Not everyone can handle the mountain sun—people have different skin and different health. Yet by the pool there are no umbrellas, no shade structures—just as there are none anywhere on the entire property. How can one enjoy nature then? From the hotel room window? At the outdoor restaurant, the wall looks like it was built by a giant—there is no other explanation for why this concrete blocks the view of the gorge. While eating, you sit facing a concrete wall instead of the scenery. Cleanliness: you present yourselves as a high-class hotel with panoramic views, but the windows are dirty… And this isn’t Yerevan, where they need to be washed every week. A similar story with the glass at the pool—it’s just dirty. The pool area is almost never cleaned, and if it is, it’s done while guests are already on the loungers. Can’t it be cleaned in the evening or during breakfast time? The pool is small, not like in the video, and the only heated part is the jacuzzi tub… Children and supervision: in a family hotel for kids there is… one small closed-off room with shuttered windows and no animators. At the very least, this is strange. In fact, there is nothing for children at all—not even a kids’ menu. At the pool bar, in four days I saw waiters working only once. All other times, I had to go to the restaurant myself to get drinks… Service overall: you have no service—none at all.
Dear Irina, First of all, we would like to sincerely thank you for choosing our hotel and for taking the time to share your feedback. We are very sorry to hear that your stay did not fully meet your expectations. Please allow us to clarify some important points. Regarding the music: you mentioned it was disturbing. During your stay you noted this once to our team, and we immediately reacted to reduce the volume to make you feel comfortable. According to our hotel policy, from 11 p.m. until 9 a.m. we strictly maintain quiet hours. During the day, some background music is played to create a lively atmosphere and also to ensure guests do not disturb each other while talking. As for the windows and glass: our hotel is located in Dilijan, where the weather is often rainy. Even after professional cleaning, the windows can become spotted again within 30 minutes due to rain. Nevertheless, our housekeeping team regularly takes care of the property. Regarding the pool: what may appear as “dirt” is in fact traces caused by the interaction of salt water with the pool surfaces. These marks require a special cleaning technology, which unfortunately cannot be applied while guests are using the pool, as it would require temporary closure. For this reason, we are planning to perform the necessary work during the off-season, and we sincerely apologize if this caused any discomfort. On the matter of service: during your stay our staff was always available and tried their best to provide you with comfort. We regret if you felt unattended at certain moments, and we will review this with our team to improve further. Our goal is to balance comfort with authenticity. We are constantly working to improve and your feedback will help us in that process.Please be assured that we are always doing our best to make our guests feel comfortable and satisfied. We truly hope to welcome you again and provide you with a much better experience. With best regards, Dilijan Inn Team.
Dear Irina, First of all, we would like to sincerely thank you for choosing our hotel and for taking the time to share your feedback. We are very sorry to hear that your stay did not fully meet your expectations. Please allow us to clarify… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewLoved the property so much, can't stop telling all my friends about it.
The location, cleanness, and the friendliness of the all the people who worked there.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe only positive was the renovation — the hotel itself looks modern and well-maintained.
The breakfast was very poor for the price. I’ve stayed in many hotels, and this was by far the worst when it comes to food quality and variety. Much of the staff seemed to be teenagers under 18, and many of them didn’t appear to take their job seriously. For example, the girl at the reception on the -1 floor was more focused on flirting with male staff than helping guests. She even became irritated when asked for assistance. It really shows there’s a big gap in staff training and professionalism. Unfortunately, the level of service doesn’t match the price. I’ve decided not to return, as this kind of experience is not what I expect from a hotel in this price range.
Dear Guest, Thank you very much for sharing your feedback with us. Since your review was left anonymously and without a clear indication of when you stayed with us, it is difficult for us to address your experience in more detail. However, we would like to kindly share a little about our team. We are a group of young people, most of us from the surrounding regions, and we are very grateful for the opportunity to work here. Our hotel has been open for just one month, and every day we are learning, improving, and striving to provide better service to our valued guests. We are pleased to mention that we have already received many positive comments and words of appreciation, which shows us that we are on the right path and that our efforts are recognized by many of our guests. We truly respect your opinion and will take it into consideration as we continue to grow and improve. Thank you once again for your review. With kind regards, DilijanInn team.
Dear Guest, Thank you very much for sharing your feedback with us. Since your review was left anonymously and without a clear indication of when you stayed with us, it is difficult for us to address your experience in more detail. However, … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewAmazing location, beautiful views and nice pool.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe resort is an excellent place for comfortable stay. Facilities are very fresh, design of the room and hotel is perfect, staff is very pleasant and professional, and the pool just makes it all perfect. Food is also very good and diverse. Right next to hotel is Dilijan forest reserve, where you can walk and enjoy nature.
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewAmazing staff, very well prepared, clean rooms and great breakfast
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewNew, clean, beautiful pool!!!
Service is still poor, they have just opened.