Reviews of The Phoenix Boutique Hotel 5 stars
Pushkin 43/2, 0010 Yerevan, Armenia
#179 of 312 hotels in Yerevan
Guests' ChoiceReview score
Based on 160 hotel reviews
8.7Score breakdown
-
Cleanliness
8.9
-
Comfort
9.0
-
Location
9.5
-
Facilities
8.5
-
Staff
9.3
-
Value for money
8.7
-
Free WiFi
8.2
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 24 August 2025
Eman
Qatar19 reviews4 helpful votes9.0“I will book it again”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
I recently stayed at this hotel and while the room itself was comfortable and clean, one major downside was the street noise. My room faced the main road, and despite the windows being closed, I could still hear traffic, honking, and late-night activity from outside. It made it difficult to get a proper night’s sleep, especially for someone sensitive to noise. I would recommend the hotel to consider better soundproofing for the rooms or advise guests to request rooms facing the inner courtyard. Overall, a nice stay, but the street noise definitely affected the experience.
I had a wonderful stay at this hotel! From the moment I arrived, the staff were welcoming, attentive, and always ready to help with a smile. The room was spotless, spacious, and very comfortable, with all the amenities I needed for a relaxing stay. Housekeeping maintained everything perfectly each day. The location is excellent—close to main attractions and easy to get around. I especially appreciated the delicious breakfast buffet with a wide variety of fresh options. The hotel facilities, including the gym and lounge, were also top-notch. Overall, it was a truly enjoyable experience, and I would highly recommend this hotel to anyone visiting the area. I look forward to staying here again on my next trip!
Stayed in August 2025
-
Reviewed: 9 August 2025
Damian
United Kingdom37 reviews4 helpful votes8.0“Decent hotel in a great location.”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 3 nights
- • Submitted via mobile
The sofa bed needs replacing and there is a bar right next to the bedroom window that plays loud music from early in the morning until 11pm or later at night.
The property is in a great location, walking distance to everywhere. Rooms are a good size and the staff and friendly and do their best to help with everything.
Stayed in August 2025
-
Reviewed: 6 August 2025
The
United Kingdom206 reviews44 helpful votes8.0“Yerevan Pitstop”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
Noisy due to music coming from the bar next door.
Great location, staff very prompt in responding and the room size was nice and big.
Stayed in August 2025
-
Reviewed: 19 July 2025
Ranjan
United Arab Emirates10 reviews9.0“Nice location and friendly staff”- • Leisure trip
- • Family with young children
- • Deluxe Suite
- • Stayed 1 night
- • Submitted via mobile
Sofa bed not very comfortable
Rooms and cleanliness and staff
Stayed in July 2025
-
Reviewed: 18 July 2025
Brigitte
France87 reviews8 helpful votes9.0“Very good location, helpful staff and good price !”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 5 nights
- • Submitted via mobile
Some difficulties of communication at the beginning but after every thing was ok!
Very good location between the opera and Republic place ! Pushkin street is very well known for its shops, restaurants, cafe.. Very easy to have breakfast for very low price in front of the hotel ! Staff is very helpful they booked us a taxi for 4am at the airport !
Stayed in July 2025
-
Reviewed: 11 July 2025
Anees
United Arab Emirates15 reviews4 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Not a 5 star property
The receptionist was extremely good. She was very active and gave us all the support during our stay
Stayed in July 2025
-
Reviewed: 2 July 2025
David
Ireland39 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Budget Double Room
- • Stayed 2 nights
- • Submitted via mobile
Location
Stayed in July 2025
-
Reviewed: 15 June 2025
Abu
Oman43 reviews8 helpful votes9.0“The stay was one of the best experiences we have ever had.”- • Leisure trip
- • Group
- • Family Suite
- • Stayed 4 nights
- • Submitted via mobile
Nothing
Cleanliness, location, and staff.
Stayed in June 2025
-
Reviewed: 11 June 2025
Carsten
Germany48 reviews7 helpful votes8.0Very good- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
All rooms are on the first floor. It can be noisy from the reception area.
Clean, effective
Stayed in June 2025
-
Reviewed: 9 June 2025
Severin
Switzerland33 reviews7 helpful votes10Exceptional- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Everything exceptional: location, neighbourhood, staff, cleanliness, etc. We would stay there again.
Stayed in June 2025
-
Reviewed: 7 June 2025
Ajeeb
United Arab Emirates11 reviews10- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
This review has been hidden because it doesn't meet our guidelines.
-
Reviewed: 26 May 2025
Daniel
Belgium12 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 8 nights
- • Submitted via mobile
The stay was perfect. The staff was really helpful, espacially Anush. They really provide good advice with local recommendations. The localisation is perfect, you can go everywhere in less than 10 min by walking. I wish I stayed longer.
Stayed in May 2025
-
Reviewed: 21 May 2025
Ilya
Austria16 reviews2 helpful votes10“Perfectly located in the very heart of Yerevan”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Location is incredible! In the very heart of the city. They offer parking which is super comfy.
Stayed in May 2025
-
Reviewed: 15 May 2025
Donal
United Arab Emirates17 reviews1 helpful vote10“It was fantastic.”- • Leisure trip
- • People with friends
- • Budget Double Room
- • Stayed 2 nights
- • Submitted via mobile
The fact that we had to pay our second deposit in cash, even though there was a visa machine in the lobby.
Location, staff & furnishings.
Stayed in May 2025
-
Reviewed: 10 May 2025
Shojaei
United Kingdom1 review9.0“I had a excellent and memorab trip”- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 3 nights
- • Submitted via mobile
The location is very good. I like it.
Stayed in May 2025
-
Reviewed: 5 May 2025
Alejandro
United Kingdom26 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 2 nights
- • Submitted via mobile
Staff, nice room, swimming pool
Stayed in May 2025
-
Reviewed: 4 May 2025
Arnel
United Arab Emirates10 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Budget Double Room
- • Stayed 3 nights
- • Submitted via mobile
None
Perfect Location. Nearby to all good Restaurants and city parks and tourist spots
Stayed in May 2025
-
Reviewed: 26 April 2025
Majid
Bahrain65 reviews8 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Suite
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Very clean hotel with very nice staff. A little far from centre but we had car.
Stayed in April 2025
-
Reviewed: 31 March 2025
Maroun
Lebanon1 review10“Highly recommended!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
We had the best stay at Phoenix Hotel Yerevan! The hotel exceeded all our expectations, everything was perfect. A special thank you to Anush, she was absolutely amazing and incredibly helpful throughout our stay. Her warmth and attentiveness truly made our experience unforgettable.
Stayed in March 2025
-
Reviewed: 18 March 2025
Miroslava
United Kingdom24 reviews9.0“Good location”- • Leisure trip
- • Solo traveller
- • Budget Double Room
- • Stayed 2 nights
- • Submitted via mobile
The property is modern and very centrally located. You can reach most attractions on foot.
Stayed in March 2025
-
Reviewed: 17 March 2025
Jekaterina
United Kingdom42 reviews1 helpful vote9.0“Excellent family stay in central Yerevan!”- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 7 nights
One very minor downside was that sometimes the upstairs neighbours were noisy or there was street noise, but nothing too major. Also, keep in mind that cash payment is preferred at the property, even though the Booking site says they take credit cards.
The location was fantastic and very central, the staff - particularly Anush - were amazing and super accommodating, the family room was comfortable, spacious, and fit the six of us perfectly, and overall we were very impressed with the accommodation!
Stayed in March 2025
-
Reviewed: 17 March 2025
Jekaterina
United Kingdom42 reviews1 helpful vote9.0“Excellent family stay in central Yerevan!”- • Leisure trip
- • Family with young children
- • Deluxe Double Room
- • Stayed 1 night
One very minor downside was that sometimes the upstairs neighbours were noisy or there was street noise, but nothing too major. Also, keep in mind that cash payment is preferred at the property, even though the Booking site says they take credit cards.
The location was fantastic and very central, the staff - particularly Anush - were amazing and super accommodating, the family room was comfortable, spacious, and fit the six of us perfectly, and overall we were very impressed with the accommodation!
Stayed in March 2025
-
Reviewed: 13 March 2025
Vladimír
Czech Republic23 reviews5 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Personal is super nice hotel clean a nice location is also good everything perfect
Stayed in March 2025
-
Reviewed: 11 March 2025
Giorgos
Cyprus25 reviews7 helpful votes10“Excellent!”- • Leisure trip
- • Group
- • Family Suite
- • Stayed 3 nights
- • Submitted via mobile
Everything!
Stayed in March 2025
