Отзывы о Gandzak Hotel

I would like to draw this user's attention first to the fact that they booked a double deluxe room, but the room was occupied by three people for the price of a double room without extra charge for a third person, which was a gesture of goodwill on our part. We also allowed them to check-in early, which again is not mentioned. Any guest with a modicum of courtesy might have appreciated this, but the three persons in question found out in the middle of the night that they were not in a safe hotel, as it did not have a special security guard and they were alone in the building, which was not true. They called at midnight telling us that they didn’t feel safe because they couldn’t close the balcony door. We immediately approached, locked the door to the balcony and informed them that they were not alone in the hotel, two more rooms were occupied, one of which by our night manager. Besides, we offered to transfer them to any other hotel by our means and cover the expenses, but they refused. It should be noted that their phobias were to the point that they asked us to close the door of the neighboring room and leave the key with them, so that ghosts from the balcony of that room would not suddenly enter their balcony. In order to understand how these guests distort the reality, it is enough to read the feedback of other guests, who indiscriminately appreciated the quality of food, cleanliness and the attitude of the staff. Those who demanded cleanliness should at least be tidy enough themselves and not spill the coffee on the bedsheets and not leave their used clothes there. After all this, it only remains to conclude that this customer under a pseudonym is probably performing an order in order to tarnish our good reputation and lower the rating.

I would like to draw this user's attention first to the fact that they booked a double deluxe room, but the room was occupied by three people for the price of a double room without extra charge for a third person, which was a gesture of goo… Развернуть

Благодарим Вас за то, что нашли время оставить отзыв. Сообщаем Вам, что указанные Вами недостатки устранены, и в отеле установлена ​​современная система отопления. Будем рады принять Вас снова. Спасибо за оценку и за то, что помогаете нам стать лучше.

Благодарим Вас за то, что нашли время оставить отзыв. Сообщаем Вам, что указанные Вами недостатки устранены, и в отеле установлена ​​современная система отопления. Будем рады принять Вас снова. Спасибо за оценку и за то, что помогаете нам с… Развернуть