Hodnocení – Ivy Boutique Hotel

Thank you for sharing your feedback regarding your recent stay at our hotel. We understand that you have expressed dissatisfaction with the charges applied for the damage caused to the bathroom. However, we feel it is necessary to address some significant inaccuracies in your review. Let us be clear: the charges were a direct result of the damage caused by you to our property. As responsible hosts, we have an obligation to maintain our facilities in top condition for the benefit of all guests. The charges were calculated based on the actual repair costs incurred, and we ensured that the pricing was fair and reasonable. Accusing us of being thieves is both unfounded and offensive. We pride ourselves on our integrity and transparency. We have nothing to gain by falsely charging our guests. Not to mention the fact that you have mis We understand that unexpected expenses can be frustrating, but it is essential to take responsibility for one's actions, especially when they are influenced by alcohol. We strive to create a pleasant and safe environment for all our guests, and we must enforce policies to ensure everyone's well-being. While we acknowledge your disappointment, we cannot accept the false portrayal of our property or our team. We encourage you to reconsider your review based on the accurate account of events and the overall quality of service we provide to our guests. Thank you for bringing your concerns to our attention, and we hope that this response clarifies any misunderstandings.

Thank you for sharing your feedback regarding your recent stay at our hotel. We understand that you have expressed dissatisfaction with the charges applied for the damage caused to the bathroom. However, we feel it is necessary to address s… Zobrazit více