Reviews of Hotel Menua 3 stars

I liked everything very much. The staff is kind and always ready to help with any question. The room was clean and comfortable

We booked a room without a balcony and window, fully aware of that in advance. However, it was not disclosed that the room had no air conditioning, despite outside temperatures reaching 38-40°C. When we reported this to reception, their only solution was to bring a small standing fan, explaining that the hotel was fully booked and nothing else could be done. With a major concert in the city, it was impossible to find another hotel that night, so we had no choice and stayed . The first night was unbearable!it’s hard to describe how awful it felt to stay in such heat without proper air conditioning. On the second day, we again requested to move to another room, but were refused. We also repeatedly asked to speak with the manager or owner, but our requests were dismissed. Eventually, it was agreed that we could check out early, stay only one night instead of two, and receive a refund for the second night. Reception confirmed that the money would be returned to my bank account within 3 days. Now, one month later, I am still waiting for that refund. I have contacted the hotel at least five times, and every time I receive the same excuses: “We’ll transfer soon,” or “We’re waiting for the accountants.” Nothing has been resolved. This level of unprofessionalism and lack of accountability is completely unacceptable. I strongly advise travelers to avoid this hotel,there are far better options in Yerevan where hospitality and integrity are actually respected.

We booked a room without a balcony and window, fully aware of that in advance. However, it was not disclosed that the room had no air conditioning, despite outside temperatures reaching 40°C. When we reported this to reception, their only solution was to bring a small standing fan, explaining that the hotel was fully booked and nothing else could be done. With a major concert in the city, it was impossible to find another hotel that night, so we had no choice and stayed . The first night was unbearable, it’s hard to describe how awful it felt to stay in such heat without proper air conditioning. On the second day, we again requested to move to another room, but they refused. We also repeatedly asked to speak with the manager or owner, but our requests were dismissed. Eventually, it was agreed that we could check out early, stay only one night instead of two, and receive a refund for the second night. Reception confirmed that the money would be returned to my bank account within 3 days. Now, month later, I am still waiting for that refund. I have contacted the hotel at least five times, and every time I receive the same excuses: “We’ll transfer soon,” or “We’re waiting for the accountants.” Nothing has been resolved. This level of unprofessionalism and lack of accountability is completely unacceptable. I strongly advise travelers to avoid this hotel, there are far better options in Yerevan where hospitality and integrity are actually respected

It was clean, and it was nice to have air conditioning. They allow you to pay with card.

It’s located a bit far from the city center (20’ walking) and the neighborhood isn’t too interesting/ beautiful.

A woman was in the reception. She was racist. When she understood we are from Iran she changed her behavior with us. We stayed there for 6 nights and only one day for 15 minutes we were laughing out loud in our room. But when we were going out on the same day, she warned us that we are making lots of noise and she said this again and again and mentioned also there are other Iranians making noise!!! She mentioned the country very much and this didn't feel good at all. All the members of our family became upset from her behavior. She was very rude and angry at us all the time!

😑

😑

The staff is really helpful. The room was comfortable for 2 persons and it was clean.

Very bad experience – I absolutely do not recommend this hotel. The room was in terrible condition – extremely hot with no air conditioning or ventilation. It was impossible to sleep in such a suffocating environment. There was no internet in the room, even though it was clearly mentioned in the hotel description. When I asked at the reception, the staff member told me the internet was just “down for an hour,” but it never worked until I checked out. The service was disappointing, and the staff was not helpful. I strongly suggest they improve the quality of the rooms, especially the cooling and ventilation systems, and ensure the amenities they advertise are actually available. As it is now, I would not recommend this hotel to anyone.

Clean, good internet, very good stuff, especially the blonde on the reception! :)

Room 301 has no windows, air conditioner, no internet.

-

I recommend avoiding this hotel, it is not only unpleasant to be here, but also unsafe

The first night we were given three separate beds, the second night, even though we paid more for the reservation, they gave us another room with 2 beds and a sofa.

The reception staff was not good. we lose ( forgot ) our phone in taxi from the city center , the reception staff refused to check the camera in front of the hotel door to find the taxi license plate number and did not cooperate. -- Bathroom and shower The shower was terrible and fixed, the angle of the water splashing into the room, not the bathroom (we tested 2 different rooms, both were like this). The TV system only had a few local channels and no TV internet receiver, etc. There are no shops or supermarkets around the hotel, but there are car repair shops, car body repair shops, and car tire changing shops, which caused noise pollution.

This was probably the worst hotel I’ve ever stayed at. It was incredibly dirty — there were clumps of hair on the floor, and the furniture was old and worn-out. I’m attaching photos of the towels — I’ll let them speak for themselves. On the positive side, the location is convenient, and the self-check-in process was easy. However, even that had issues: at first, they didn’t want to give us the second key. The Wi-Fi didn’t work anywhere — not in the room, hallway, or bathroom — and the hotel made no effort to fix it. I do not recommend staying at this hotel.

Clean and spacious room with good amenities – a new fridge, kettle, and air conditioning. The bathroom was also clean and modern, with a large shower. Safe area