Reviews of Hotel Baia 4 stars
Av. Dr. Agostinho Neto, 000 Luanda, Angola
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Reviewed: 20 September 2024 · Stayed in September 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewThe staff the location
I did not like the plenty of Email reminders to pay before I arrived. Just remind me once not 20 times. When I had my meal there was no option to add my meals to my room and pay one time.
Dear Peter, Thank you for your positive comments regarding our staff and location.I am satisfied that you had a pleasant stay in overall. However, we apologize for the inconveniences that you experienced with the process of email reminders. They were sent to you as we had no response on different days as we request prepayment 5 days before entry date and we did not want to cancel your reservation without a reply from your side. During check in time, you were asked to make a deposit for eventual consumption as it is an internal procedure for all guests or we suggest paying directly at our outlets. For the future and in case you encounter further queries please feel free to contact our Front Desk immediately to provide the necessary assistance in a timely manner. We look forward to welcoming you back to the Hotel Baía soon. Yours sincerely, Elisabeth Castro, Front Office Manager.
Dear Peter, Thank you for your positive comments regarding our staff and location.I am satisfied that you had a pleasant stay in overall. However, we apologize for the inconveniences that you experienced with the process of email reminders.… Show more
Reviewed: 9 February 2024 · Stayed in February 2024
Verified reviewReviewed: 12 August 2023 · Stayed in August 2023
Verified reviewNo 3 pin plugs for laptops - my laptop was off the whole week. Used my phone for meetings Internet connection is bad in the hotel No heating in the room, first two days of my visit were really cold. The provided ‘duvets’ as blankets were not helping
Dear Mpumi, Thank you very much for taking the time to review our hotel after your recent stay. First of all we would like to apologize for the inconveniences we might have caused during your stay and for our response not being entirely up to your needs. As per your queries we would like to inform that, unfortunately, we did not have any records on the WI-FI connection complaint making it more difficult to take action efficiently and provide better service. We would also like to add that our air conditioning units do not have the heating functionality due to the fact that Luanda is a city with a tropical climate. Nonetheless, we do hope that we can look forward to welcoming you back to the Baía Hotel in the near future and provide you a wonderful experience. Best regards, Elisabeth Castro, Front Office Manager.
Dear Mpumi, Thank you very much for taking the time to review our hotel after your recent stay. First of all we would like to apologize for the inconveniences we might have caused during your stay and for our response not being entirely up … Show more
Reviewed: 9 November 2022 · Stayed in November 2022
Verified reviewReviewed: 29 October 2022 · Stayed in October 2022
Verified review