Reviews of EPIC SANA Luanda Hotel 5 stars
Rua da Missão, 0000-000 Luanda, Angola
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Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewRestaurant are exceptional
Dear Mrs. Martina Mota, thank you vso much for your review. We’re delighted to hear that you had a comfortable stay with us and that you have enjoyed our restaurants. Your feedback is valuable, and we will definitely take them into account to improve our guest experience. We hope to see you again soon! Kindest Regards, Joana Rodrigues - Guest Experience
Dear Mrs. Martina Mota, thank you vso much for your review. We’re delighted to hear that you had a comfortable stay with us and that you have enjoyed our restaurants. Your feedback is valuable, and we will definitely take them into account … Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewExcellent stay. Staff is charming and attends to your needs. Really, a great hotel
Maybe the shower could have a seal to avoid water going out on the bathroom floor. Really minimal
Dear Mr. Vincent, thank you very much for your kind review. We’re delighted to hear that you had an excellent stay and that our team made you feel well looked after. We’re sorry for the inconvenience caused by the water from the shower and appreciate you bringing this to our attention. Your feedback is valuable, and we will make sure this does not happen again. We hope to see you again soon! Kindest Regards, Joana Rodrigues - Guest Experience
Dear Mr. Vincent, thank you very much for your kind review. We’re delighted to hear that you had an excellent stay and that our team made you feel well looked after. We’re sorry for the inconvenience caused by the water from the shower and … Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewThe front desk staff are fantastic! And the location is great and the beds are comfortable. The room is good too, it’s spacious and has space to relax and to work. It’s also lovely how you get little “welcome to Epic Sana” treats. Little touches like that are sk lovely.
Some small things could be improved. For example, don’t have the cleaner try to come into the room 3 times before you check out. And have more than one mug in the room and have better quality cutlery. Provide little milk sachets for your South African (inspired by the British) guests :) so we can have coffee or black tea with milk. It’s not a lot to ask for the price…!
Dear Mrs. Marisa, Thank you for your lovely feedback! We are so glad you enjoyed the location, comfortable beds, spacious room, and our welcome treats. We appreciate your suggestions as well — especially regarding housekeeping timing, extra mugs, and milk sachets. We will definitely take them into account to improve our guest experience. We hope to welcome you back soon and practice more portuguese :)! Warmest Regards, Joana Rodrigues - Guest Experience
Dear Mrs. Marisa, Thank you for your lovely feedback! We are so glad you enjoyed the location, comfortable beds, spacious room, and our welcome treats. We appreciate your suggestions as well — especially regarding housekeeping timing, extra… Show more
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in December 2024
Verified reviewReviewed: 18 February 2025 · Stayed in January 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 November 2024 · Stayed in November 2024
Verified reviewLocation and friendly staff.
Very less vegetarian food options
Dear Sneh, We would like to thank you for choosing EPIC SANA Luanda Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We regret the difficulty you had due the less variety of vegetarian food here, we will work to get better this situation. We do hope to have the pleasure to welcome you again in the future. Kindly regards
Dear Sneh, We would like to thank you for choosing EPIC SANA Luanda Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We regret the difficulty you had due the less variet… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified reviewReviewed: 9 November 2024 · Stayed in November 2024
Verified reviewReviewed: 3 November 2024 · Stayed in November 2024
Verified reviewReviewed: 13 October 2024 · Stayed in October 2024
Verified reviewThe Staff serving in the Restaurants were really outstanding. They were extremely helpful.
I ordered Room service Breakfast on my last morning as I had to leave at 06h30 for the Airport. Despite 3 confirmations, it never arrived. Not only was this disappointing, but I paid for it.
Dear Gordon, We would like to thank you for choosing EPIC SANA Luanda Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We sincerely apologize for what happened With the breakfast, it was indeed an internal failure, we promise to ensure that the next stay will be different. We do hope to have the pleasure to welcome you again in the future. Kind regards
Dear Gordon, We would like to thank you for choosing EPIC SANA Luanda Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We sincerely apologize for what happened With the … Show more
Reviewed: 11 October 2024 · Stayed in October 2024
Verified reviewReviewed: 4 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 September 2024 · Stayed in July 2024
Verified reviewReviewed: 25 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewReviewed: 30 July 2024 · Stayed in July 2024
Verified review