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Reviews of FAIAS - Boutique Hotel 3 stars

Rua Rainha Ginga 60, Luanda, Angola

#18 of 42 hotels in Luanda

Guests' Choice

Review score

Based on 42 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.9

  • Value for money

    8.0

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 12 July 2025

    8.0
    Well located spot, comfortable and clean. Staff and food was great.
    • Business trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Friendly staff, good value for money and excellent food

    Stayed in July 2025

  • Reviewed: 26 June 2025

    8.0
    Nice.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The parking, especially.

    The comfort of the room. The cleanness. It felt safe because they have security personnel guarding.

    Stayed in May 2025

  • Reviewed: 23 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Perfect location in the city centre and good affordable price. Room was small but clean and modern.

    Stayed in May 2025

  • Reviewed: 31 March 2025

    7.0
    Good for the value
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 3 nights

    The surroundings of the hotel

    Service of the Reception personnel

    Stayed in March 2025

  • Reviewed: 31 March 2025

    8.0
    Good experience the welcoming and friendly staff a big reason to return
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 8 nights

    The cockroaches is something they need to address

    The breakfast was good and location of hotel is good not far from the ocean and good access to the mall and other amenities. The staff were very helpful.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike

    Really helpful staff. Booked local taxi for me and great exchange rate on $. Paid $80 for a room. They allowed early check in as my flight was morning arrival. I left too early to have breakfast. Had an evening meal which was fine, nothing great but nice enough.

    Stayed in March 2025

  • Reviewed: 23 February 2025

    8.0
    Right place, friendly staff and clean
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    -

    Good staff and cleanliness

    Stayed in February 2025

  • Reviewed: 22 February 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Staff

    Stayed in February 2025

  • Reviewed: 21 February 2025

    9.0
    Helpful staff
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The location of the hotel is very central yet the room wasn’t noisy. Special thanks to the receptionist staff Jose Antosh (hope I spelt it right). He was very helpful and provided great support. He speaks good English. Breakfast was also very good with lot of varieties to choose from.

    Stayed in February 2025

  • Reviewed: 21 February 2025

    9.0
    Convenient, comfortable, good value for money and friendly staff
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    It’s in a bit of a ropey part of town, which would be fine in the day. I also prefer to pay with a credit card. Neither were big issues. Recommend for one overnight.

    The room was very comfortable, the receptionist responsible and responsive before and during my stay. Breakfast was fine, as was dinner. It has good security. The driver who picked me up showed me the fort before going to the hotel too.

    Stayed in February 2025

  • Reviewed: 7 February 2025

    9.0
    Very nice people. Quiet room. Good facilities.
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The room I had was pretty small, and the bathroom was also small, although I did see that they have larger rooms. Ok for a solo traveller but no chair / desk if someone wants to work, although there a few communal lounges that you could use.

    Very nice and helpful staff who mostly spoke good English. The room were clean and quiet because they don’t have windows that face outside. The whole place is non-smoking. Breakfast has a reasonable choice, without being exceptional. Location seemed to be a safe area. A good restaurant/bar in site that is open all day. Wifi worked well in the room and dining area. Airport pick up worked well ($15) and they also drove me to the new airport for my departure for a very reasonable price.

    Stayed in February 2025

  • Reviewed: 19 January 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Room has no window but that is not really a problem, temperature was good even without Aircon. In addition you did not here any street notice thanks to that (but anyway not so much traffic in the street)

    Good value and good central location and totally decent room and service. In addition I was allowed much earlier to my room as the flight arrived in the early morning. Also restaurant facility in the hotel. Friendly and helpful staff

    Stayed in January 2025

  • Reviewed: 17 January 2025

    9.0
    God value and excellent location
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Only one out of ten rooms has window. Others are dark from the first sight but in fact ok because surrounding streets are noisy

    Nice location, 5 minutes walk to the ocean and about 10 minutes to Fortaleza mall. Nice and helpful staff. Best rate for exchanging dollars or euros into kwanzas. Good breakfast.

    Stayed in January 2025

  • Reviewed: 27 December 2024

    7.0
    One night not more
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No window in the room

    Good location Good mattress

    Stayed in December 2024

  • Reviewed: 21 November 2024

    7.0
    A little basic but clean & good value for money at central location. Don't rely 100% on hotel wifi.
    • Business trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 4 nights

    Internet needs to be better and especially more stable. In the restaurant it was pretty ok but in my room it frequently disappeared, to show up again suddenly with speeds in the range of 5 to 12 Mbps. I suggested to check their internet provider. The bathroom was very small. The shower and water pressure are good however.

    It is good value for money at that location in Luanda. Staff is attentive and alert.

    Stayed in November 2024

  • Reviewed: 29 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    The shower booth is tiny. In fact, that entire bathroom is tiny compared to that large room. The breakfast was also limited, just bread and eggs with a few fruit added. But it certainly sustained me daily.

    I like the bed, the space of the room, the proximity to the Luanda bay and city centre. I also liked the shower pressure.

    Stayed in September 2024

  • Reviewed: 6 July 2025

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 1 night

    As janelas do quarto dao para o interior

    Staff muito colaborativo e prestavel

    Stayed in June 2025

  • Reviewed: 25 June 2025

    5.0
    The advantage is the location
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 1 night

    However, the room had no windows, which was not mentioned in the description!!! The bathroom was very small and not very clean, the photos do not reflect the actual condition.

    The hotel location was very good, close to the attractions of Luanda. The breakfast buffet was very good.

    Stayed in June 2025

  • Reviewed: 11 March 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The room is very nice. The location is very good it's close to the airport and very close to the Baia. Eldad from the reception is amazing. He helped us a lot and always made sure we had a good stay.

    Stayed in March 2025

  • Reviewed: 16 February 2025

    10
    Excellent layover location in town.
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Great service by staff. Excellent attantion to detail by general manager of hotel (Gesio Baritolo) and reception staff member Jose Antonio.

    Stayed in January 2025

  • Reviewed: 7 January 2025

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Here’s the review translated into English: --- My experience at this hotel left a lot to be desired for several reasons. To begin with, the exchange rate they use (from dollars to kwanzas) is clearly excessive and lacks transparency, which significantly increases the cost of the stay. Their explanation—that it’s due to the commission they are charged by Booking—feels unconvincing, especially since they applied the same inflated rate to the taxi we booked through them. It’s evident that this is a recurring excuse rather than an isolated incident. As for the staff, while they weren’t rude, they made little effort to assist us with anything related to the city, even though we asked for guidance on several occasions. This lack of customer care is disappointing for a hotel that is supposed to enhance the traveler’s experience. Lastly, it’s shocking and unreasonable that they charge a **€15 fee per backpack** if you want to leave your luggage at the hotel on the day of check-out. This policy reflects a clear lack of hospitality and an excessive focus on charging for every little thing, which gives the impression of taking advantage of their guests. In summary, I wouldn’t recommend this hotel due to its lack of transparency, exploitative pricing policies, and minimal effort to make the stay pleasant or convenient.

    It’s in the center.

    Stayed in December 2024

  • Reviewed: 2 January 2025

    6.0
    Ave
    • Solo traveller
    • Double Room with Private Bathroom
    • Stayed 5 nights
    • Submitted via mobile

    For three out of the five days, they never cleaned my room, also the whole stay they never changed the towels once. I asked for coffee, to be put in the room, never appeared, wifi disappeared completely on new years eve and didn't return till new years day, I contacted the reception about this issue and he was not helpful.

    Breakfast and dinner were good, the English speaking reception guy was also helpful. Also the English speaking guy in the kitchen.

    Stayed in January 2025

  • Reviewed: 21 September 2024

    1.0
    Do not stay here! Everything about it is a health code violation. Every kind of violation.
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    We arrived at the hotel and they told us the room that we had booked was not available and that for one night of our two night date we had to stay in this apartment across the street. This room had no hot water. Smelled like sewage. Also had bedbugs. My partner has bites all over his body. I simply didn’t sleep, they moved us into the correct room but still made us pay for the full price both of the nights. Their restaurant is terrible. The food is disgusting. There’s nothing about this place. I would recommend. The management is terrible.

    Nothing

    Stayed in September 2024

  • Reviewed: 16 September 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness, quietness and excellent service

    Stayed in September 2024

Showing 1 – 25

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