Reviews of Hotel de Convenções de Talatona, HCTA 5 stars

Clean rooms, friendly bar staff, clean lobby, secure location.

When I checked in, the guy at the desk was checking me in and I had just gotten off the plane and just needed to use the restroom, i gave him my info and card and told him to check me in. He said I needed to sign all this paperwork first. So I did. The next day they call me as I'm walking by the front desk and say I need to pay for my room. I thought I had when I checked in but whatever. Then I get back from the office and am ready to take a nap before dinner (jet lag). Some housecleaner busts in my room accidently with an apple and wakes me up. Then I fall back asleep. [phone ring] Front desk says my reservation for only one night even though I had it correct on reservation and told the same guy when I checked in how long I was staying. He said I needed to come done and fix it. I show the front desk my confirmation and they let me go. They give me a new room key which was odd but whatever. We go to dinner and I come back and my room key doesnt work. Lady at the front desk says I havent paid. And I say what was yesterday. She says you must pay everyday. I paid the full amount and they gave me a new room key. Then I get this note under my door the workers are going on strike. My coworker booked the exact same room, for the same dates, and the same floor and had one flat rate which was $400 cheaper than mine. Meanwhile I'm going to have to fight to have my account credited. She said it may be discrimination because I'm American but I have no idea. It was a bad experience.

Breakfast & Dinner was very good and tasteful. Reception very friendly & helpful. Bed was comfortable & Rooms very spacious. A great Hotel to stay at.

The Minibar was empty. No plan of the hotel facilities was available. Majority of the staff could only speak Portuguese, which made communication rather difficult. TV had only one English channel.

Hotel and rooms were clean. Room service food was excellent. Staff were friendly and most spoke English which made it easy for a foreign traveller.

Lighting in the room is a bit dim. I prefer brighter lights.

The staff were so friendly. I’m so grateful that they spoke English and helped translate where needed. I also really liked the cold meat in the restaurant, it was so fresh.

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