Reviews of Rua José de Oliveira Barbosa
Rua de José de Oliveira Barbosa N.49, 8° andar, 204, 2620 Luanda, Angola
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Reviewed: 11 May 2025 · Stayed in April 2025
Verified reviewLocation, privacy, security
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewHousekeeper.
The landlord is not truthful about the place. There is no WiFi or warm water. The toilet smells very bad. The home is not in good condition. The only good thing was the cleaner, she was really nice and sweet. Before we could check out the owner had another client while we did not yet check out when we called the landlord, he just lied. Basically more worried about his pockets than giving a good service to his client. So disappointing!
Dear Sara, thank you for your feedback although negative! I understand where your frustration comes from and I apologise for the other guest arriving early and disturbing you before checkout time. As I said to your husband, and I don’t need to lie about it, the guest was advised that the apartment was occupied and he could only checkin after you’d be out, and I could not ask you to leave before 10 AM, he just wanted to drop his bags, I’m sure that the guest will read this comment and will be able to testify, but yet I do apologise for this inconvenient and misunderstanding. I understand that the apartment may have some problems but the problems that you’ve pointed out were fixed on the same day, and I also apologise if something was overlooked, as you’ve mentioned, the cleaner lady was trained to assist in all of these issues. I had the impression that you saw the apartment as a good deal as you wanted to extend your stay and didn’t mention those issues again. About the payment issue, you wanted to pay 7,000 AKZ for the apartment and all I did was explaining to you what was the rate that booking was charging you and that it might not be the same for every guest, is that really focusing only about my pocket? We cannot offer a service similar to that of a hotel, charging the price of a hostel, this would not be possible, as the costs for these services are completely different. Unfortunately we cannot have 24H duty call service, stand by technician, etc even though all the issues were fixed on the same day.
Dear Sara, thank you for your feedback although negative! I understand where your frustration comes from and I apologise for the other guest arriving early and disturbing you before checkout time. As I said to your husband, and I don’t nee… Show more