Reviews of Skyna Hotel Luanda 4 stars
29 Avenida de Portugal, 0000 Luanda, Angola
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in May 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewExtremely disappointing and very poor customer service. Rude and unprofessional reception staff. Worst when you call for help on calling from the room, the worst response of front desk ever. they call themselves 4 star but the service and facility is n to even 1 star. I am was shocked that they couldn't even give me slippers. The an answer was simply no, not even apologise for inconvenience. I am extremely disappointed. I wouldn't wish to my enemy this hotel.
Nothing
Dear Tesfazghi, We are sorry that we did not meet your expectations regarding the front desk and the slippers you requested. We apologize for this inconvenience and assure you that we will be checking internally what went wrong at this time and ensure it does not happen in future. Regards,
Dear Tesfazghi, We are sorry that we did not meet your expectations regarding the front desk and the slippers you requested. We apologize for this inconvenience and assure you that we will be checking internally what went wrong at this tim… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was superb and the staff were exceptionally friendly and helpful
The hotel could have explained the options for transport from the airport to the hotel better. The in house travel agent was too expensive compared with Yango.
Hello Karien, thank you very much for the awesome review. We truly appreciate your comments and look forward to welcoming you back soon. Next time, we will make sure the transfer options are explained more clearly, so you can easily decide between our internal partner or any other local option.
Hello Karien, thank you very much for the awesome review. We truly appreciate your comments and look forward to welcoming you back soon. Next time, we will make sure the transfer options are explained more clearly, so you can easily decide … Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewIt was quite
No swimming pool
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewThey have a poor breakfast and help desk was not helpful
Dear Alekssandra, thank you for the feedback provided. We are sorry the breakfast was not to your liking, we are always looking for ways to delight our customers and would have liked to have a chance to put it right during your stay. We hope to get another chance soon and we look forward to welcoming you back soon. Regards,
Dear Alekssandra, thank you for the feedback provided. We are sorry the breakfast was not to your liking, we are always looking for ways to delight our customers and would have liked to have a chance to put it right during your stay. We… Show more
Reviewed: 6 April 2025 · Stayed in March 2025
Verified reviewGood breakfast, with a wide variety of fruits available. good expresso too.
not really a problem, but a litlle improvement on the parking and pick up taxi area.
Thank you for the review! We look forward to welcoming you back.
Reviewed: 22 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in October 2024
Verified reviewReviewed: 11 January 2025 · Stayed in January 2025
Verified reviewReviewed: 24 December 2024 · Stayed in November 2024
Verified reviewReviewed: 18 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewNice room
They crooked me by converting the dollar rate from bookong into a much larger amount using an inflated exchange rate. Instead of paying 214 usd inpaid 270 usd
Dear Michiel, Thank you (ONCE AGAIN) for the feedback provided. As mentioned before, our local currency in Angola is the Kwanza which is subject to daily exchange rate fluctuations. It is also important to highlight that there may charges associated on your credit card related to comissions charged by the card issuer that may be having an effect on the total amount you were charged. Regards,
Dear Michiel, Thank you (ONCE AGAIN) for the feedback provided. As mentioned before, our local currency in Angola is the Kwanza which is subject to daily exchange rate fluctuations. It is also important to highlight that there may charges a… Show more
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewLarge room decent gym
Crooks!!! They charge you much more than the booking rate becaue they convert the dollar value into locla currency using an inflated exchange rate of 1060 to the dollar instead of 920 they promose in the email, so you spend 50 to 70usd more per night, and they did not want to correct it. They are cheaters and crooks.
Dear Michiel, Thank you for the feedback provided. As you know, our local currency in Angola is the Kwanza which is subject to daily exchange rate fluctuations. It is also important to highlight that there may charges associated on your credit card related to comissions charged by the card issuer that may be having an effect on the total amount you were charged. Regards,
Dear Michiel, Thank you for the feedback provided. As you know, our local currency in Angola is the Kwanza which is subject to daily exchange rate fluctuations. It is also important to highlight that there may charges associated on your cre… Show more
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThis hotel has nothing to offer other than convenient location - if applicable.
Paid 15% more because they didnt accept to charge the room at the agreed USD amount and only accepted payment in local currency using their own exchange rate. Upon arrival, received a letter stating that internet is not working - and didnt have internet for most time of my stay for the business trip. Overall, unacceptable.
Dear Sotirios, Thank you for the feedback provided. As you know, our local currency in Angola is the Kwanza which is subject to daily exchange rate fluctuations. It is also important to highlight that there may charges associated on your credit card related to comissionas charged by the card issuer that may be having an effect on the total amount you were charged. Regarding the internet, unfortunately during your stay there was an internet service interruption locally due to public works nearby, although out of our control, we apologize for the inconvenience this has caused. Regards,
Dear Sotirios, Thank you for the feedback provided. As you know, our local currency in Angola is the Kwanza which is subject to daily exchange rate fluctuations. It is also important to highlight that there may charges associated on you… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified review