تقييمات فندق 25 ساعة بايم موزيومسكوارتير 4 نجمة

Thank you for your message. We're sorry to hear that something about your stay was not comfortable. If you experienced any issues, such as concerns with cleanliness or the bed, we truly apologize. Please feel free to share more details so we can address them and improve. Your comfort is important to us. Best regards, Kaja

Thank you for your message. We're sorry to hear that something about your stay was not comfortable. If you experienced any issues, such as concerns with cleanliness or the bed, we truly apologize. Please feel free to share more details … عرض المزيد

Dear Haseena, Thank you for your kind feedback! We're glad to hear that you enjoyed the hotel and its central location. We also appreciate your suggestion about choosing larger rooms, and we'll take that into account for future stays. We look forward to welcoming you back for another great experience! Yours, Sebastian Front Office Manager

Dear Haseena, Thank you for your kind feedback! We're glad to hear that you enjoyed the hotel and its central location. We also appreciate your suggestion about choosing larger rooms, and we'll take that into account for future stay… عرض المزيد

Dear Ahmed ;) Thank you for your feedback! I'm glad to hear that you found the room very spacious and enjoyed the beautiful view. It's great that the staff were helpful and responsive to your requests in a calm manner. We appreciate your comments and look forward to welcoming you back for another enjoyable stay! 😊 Kind Regarsd Victoria Front Office

Dear Ahmed ;) Thank you for your feedback! I'm glad to hear that you found the room very spacious and enjoyed the beautiful view. It's great that the staff were helpful and responsive to your requests in a calm manner. We appreciat… عرض المزيد

Dear Faisal, Thank you for your feedback! 🎪🌆 We appreciate your comments about our distinctive location. We want to clarify that we are an inclusive hotel chain, and we support and welcome all types of love. Our aim is to create a welcoming environment for everyone. We understand that room sizes may vary, and we apologize if it didn't meet your expectations. We value your input, but strive to provide a welcoming atmosphere and a great experience for all guests. 😊🏨🌟🏳️‍🌈👨‍❤️‍👨👩‍❤️‍👩👪🙌 Best regards, Sebastian Freitag Front Office Manager

Dear Faisal, Thank you for your feedback! 🎪🌆 We appreciate your comments about our distinctive location. We want to clarify that we are an inclusive hotel chain, and we support and welcome all types of love. Our aim is to create a welcomin… عرض المزيد

Dear Khalid, I hope this message finds you well, and I want to extend my sincerest apologies for any inconvenience you may have experienced regarding the delay in refunding your deposit. Your feedback is invaluable to us, and I appreciate you taking the time to share your concerns. I'd like to clarify the process for refunding deposits to provide some context. When a deposit is made for a reservation, we authorize the amount on your credit card as a pre-authorization hold. This is a common practice in the hospitality industry to secure reservations and cover any potential incidentals. However, when it comes to releasing these funds back to your account, the timeline can vary depending on your bank's policies and procedures. Typically, it takes up to two weeks for the bank to process and release the hold on the authorized funds. This delay is beyond our control, as each financial institution has its own protocols for handling such transactions. We understand that this can be frustrating, and we empathize with your situation. Rest assured that we have processed the refund on our end promptly after your departure, and the delay is solely related to your bank's processing times. If you have any concerns or require further assistance in resolving this matter, please do not hesitate to reach out to our front desk, and we will do our utmost to assist you throughout the process. Once again, I deeply apologize for any inconvenience this may have caused you, and I appreciate your understanding and patience. We value your patronage and hope to have the opportunity to welcome you back to our hotel in the future, providing you with a smoother and more enjoyable experience. Thank you for choosing to stay with us, and we look forward to serving you better in the future. Warm regards, Sebastian Freitag Front Office Manager

Dear Khalid, I hope this message finds you well, and I want to extend my sincerest apologies for any inconvenience you may have experienced regarding the delay in refunding your deposit. Your feedback is invaluable to us, and I appreciate … عرض المزيد

Dear Saleh Thank you for the great rating and the review. We're happy to read that you loved our individualistic design, and that you didn't find anything that was negative. We hope to see you again in the future and remain with best regards the 25hours hotel in Vienna

Dear Saleh Thank you for the great rating and the review. We're happy to read that you loved our individualistic design, and that you didn't find anything that was negative. We hope to see you again in the future and remain with bes… عرض المزيد