Reviews of Skycity Hotel Atrigon 4 stars

The hotel was easy to find. We were able to park the car in the garage and quickly check in. The staff was nice and helpful and also responsive via booking portal before we arrived at the hotel. We stayed only for one night and left after breakfast. The breakfast was ok. It is served in a nice dining area with a terrace (on the roof, because it's on the top floor). The room was clean and nice.

The hotel is next to a main road and it was quite loud due to cars, since the very early morning (6 am). The beds were not to our liking (not hard) and the pillows were strange. So we didn't manage to sleep well. The internet connection was very poor - it kept disconnecting us all the time. It was a bit tricky to find a garage, despite the staff trying to explain it on the map.

Big room, kind and helpful staff, breakfast ( wide range of choices), the centre is about 12 min walk

AC can’t be used ( it was smelly and black from mould), there was only a small window which we could open to air the room. One of the cupboards was full of empty beer cans an bottles, there was no remote control for the TV, furniture is old-fashioned, carpet was dirty.

The breakfast was good (decent coffee machine, plant-based options). Bed was comfortable and we got a crib for my baby. The location is close to the train station, which can be a benefit if this is your preferred mode of transportation.

Cleanliness was lacking — when we received the room, we noticed several unclean spots. The breakfast was incomplete: there was almost no fruit. Check-in was not smooth: the hotel was hard to locate (you need to ring a doorbell, which isn’t obvious when you arrive), and the cleaning staff was still working during regular check-in hours. We had to walk around dirty sheets and towels lying on the floor as we got to our room.

Free private parking Accept with dogs Breakfast included (Breakfast was ok)

The room was not PERFECTLY clean. The door by the parking lot is always closed, and you need to carry your bags all over to the front entrance, which is like 50-70 meters away. And the worst is the staff. The room was paid with booking, but the reception lady was not able to find the payment. So when I was asking for late check out, they charged for it AND for the room, without telling me. I noticed one extra 0 up on using my phone on the terminal, but it was too late. So I paid 390 euros instead of 30 discussed. And hotel DID NOTHING. As it was Saturday and the RESPONSIBLE person had DAY OFF. They took pictures of both receipts and said they would be solving this during 1.5 MONTHS, as soon as responsible one gets to work! I filed a complaint through booking. Support representative reached back to us, said they didn't respond him either. Same with my message to the hotel (in 4 days after departure). It's an outrage to observe that kind of incompetence and such level of service in the middle of Europe.

The breakfast was excellent.

The location. You have to search the reception wich is in the 4.th floor and only reachable with elevator.. a little bit wierd. The room wasnt clean, it had dust and dog hair everywhere. Also the hallway rugs were dirty, dusty.

The room is big enough, the breakfast is good, but nothing special. Parking is free. They are pets friendly.

The air conditioner in the room was leaking. There was a huge puddle as soon as we checked in. To get to the hotel parking, you have to make a big detour.

There is a bodega next to the side entrance, with loud people one Friday late at night standing near the hotel entrance. I felt uncomfortable but there was absolutely no incident or contact.

Well accessible and parking

The cushions were very thin and soft. There was a watercoocker in the room but no coffee or tea

The staff was kind and the breakfast was great.

No electricity in the room unless the lights are turned on. Also, don’t think this is a four-star hotel realistically.

Thanks

Clean and comfortable

Friendly staff and local to airport

Room size was great

This hotel needs a lot of improvements and fixes. Garage location and map how to get there is very complicated. Staff is unfriendly and not reachable after 10 pm. Don’t ever ask for any extra services, no chance to get a response.