Reviews of ACTIVE by Leitner's 4 stars

Everything was great, but the breakfast was amazing! Also Mariana is one of the most helpful and nice persons we have met in our travels.

-

The staff was certainly the highlight, super professional and attentive, made the stay better. I quite liked the breakfast, my boyfriend who is Austrian said it was average for their standards.

There are renovations being done and there was no information on it when booking, which is dishonest at least. Starting at 7 am there were workers in front of our room, limiting our privacy completely. For a 4-star, I thought there was a lack of care in some things, especially in amenities. The only toiletry was soap, the slippers were paid for (and non reusable as they fell apart with one wash at home). The spa was very small, with capacity for 2 guests at a time comfortably in each sauna, and due to skiing everyone went at the same time. We were told the pool was heated at 26°C and ideal for swimming, which was simply a lie. It was an ice bath in the middle of a construction site. And the solarium was available with a 5eur fee (considering a discounted night is 200+, doesn’t make sense). At last, My boyfriend would have liked a bigger TV (theirs is as big as a laptop screen) and a small fridge, and I was bothered by the dirty snow in front of the hotel that made my equipment as well as my suitcase and shoes quite dirty.

Positives: ✅ Good breakfast, though the selection felt repetitive with fried eggs, bacon, and scrambled eggs served daily. ✅ Great location in Kaprun, making it easy to access ski slopes and attractions. ✅ Nice spa facilities, although the saunas were quite small. ✅ Very friendly and attentive staff, who genuinely tried to provide good service. ✅ Heated ski storage, which was a convenient feature.

Negatives: ❌ Major construction next door, with loud noise starting from 6 AM, including unloading building materials. This was far more than just “some minor renovation,” as described on Booking.com. ❌ Outdated room furnishings, which could use an upgrade. ❌ Old and worn-out balcony, in need of renovation. ❌ Muddy entrance mixed with cement, making access to the hotel inconvenient. ❌ No real compensation for the construction noise – the hotel offered a massage, which we used, but it didn’t come close to making up for the disturbances. Had we been properly informed about the extent of the construction, we would have never chosen to stay here. In summary, while the staff and spa facilities were nice, the overall experience was heavily impacted by the construction, outdated rooms, and lack of adequate compensation. If you’re considering staying here, make sure to check whether the construction is still ongoing before booking.

Really friendly and helpful staff! Nice size rooms.

Open bathroom layout, meaning there was a warning that showering with hot water for too long may trigger the fire alarm.

The staff, the room, the sauna's.

Lack of a lively bar in the hotel.

The view was amazing!

For the money that was paid, the quality wasn’t there. A lot of little touches missing e.g, conditioner, kettle, cups, second bedroom not being made up, information about hotel. Unfortunately this made moments of the stay a little disappointing.

Very relaxed.

Some issues with check-in, no restaurant, but it is quite common in Kaprun, pool area might beed an upgrade.

Everything was good , staff was excellent, wonderful service too. Tatiana, Mariana and other, extremely helpful.

The staff is really kind and friendly. The lobby has a good vibe, spa and breakfast is good.

Paid for a room with mountain view, got one with a tree in front of it. Told staff but they couldn’t get another room, only an update for extra 100+ euros. The pictures of the rooms are well done because in reality they are quite old. The beds are with springs, but staff gave us a comfi covers. Facilities could get a four star but certainly not the rooms. All in all an ok stay, but not getting what you’ve paid for room vise leaves a bad taste in the mouth. Don’t sell a room with perks it does not have.

Nice place, nice staff

Slightly outdated pool area, some issues witch check in, but quickly sorted, no restaurant or bar in the hotel.

I spent two week at Active Hotel Leitner during my summer holiday. I tested two different rooms which both were excellent and clean! The first had a balcony pointing to the garden and Kitzsteinhorn mountain. The second one was a rooftop room and it had a balcony equipped with a hammock. Both were excellent, nothing to complain! ☺️ The hotel stuff was so nice, helpful and friendly. Thanks for making my staying so comfortable! The hotel also had great spa facilities, garage for the bikes and a fitness room. So basically all I need to make my holiday superior! I'll definitely recommend this hotel for everyone staying in Kaprun! Thanks!

I spent two weeks at Active Hotel Leitner during my summer vacation. I had two different rooms which both were excellent! The first one had a balcony pointing straight to the garden and Kitzsteinhorn mountain. The second one was on the roof with a balcony equipped with a hammock. Both rooms were clean and excellent, couldn't wish anything more! ☺️ The hotel stuff was extremely nice, helpful and friendly. Thanks for making my staying so comfortable! In addition, the hotel had great spa facilities, garage for the bikes, and a fitness room. That is, everything I needed to make my holiday superior! Thanks! Definitely will recommend this hotel for everyone who wants to stay at Kaprun.

Location and staff

There is no AC ,, old design

Great place in a ber nice environment.

I don't know.

Bonus is the summer cart for free transport and attractions. Spa access👍.

Breakfast could be improved more.