Reviews of aDLERS Hotel Innsbruck
Bruneckerstr. 1, Innenstadt, 6020 Innsbruck, Austria
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewLast minute stay and was happy with the apartment.
Location may be a bit off the normal areas.
Dear Shaun, Thank you for taking the time to share your impressions of your stay with us. We are delighted that you enjoyed your stay with us. We are very pleased with our central location near the main train station, from which the city center is within walking distance. We hope to welcome you back during your next stay in Innsbruck. Sincerely, Maximilian Frosch Deputy Hotel Manager
Dear Shaun, Thank you for taking the time to share your impressions of your stay with us. We are delighted that you enjoyed your stay with us. We are very pleased with our central location near the main train station, from which the city… Show more
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe rooms are beautiful, spacious and the panorama view is amazing. The beds are very comfortable.
The room could have been cleanier. It was not overly dirty, but also not as clean as we would have hoped.
Dear Mr. Z, Thank you for taking the time to share your impressions of your stay at the ADLERS Hotel Innsbruck with us. We are delighted that you particularly appreciated the spacious and beautifully designed rooms and the impressive panoramic view. We also greatly appreciate your positive comments about the comfort of the beds and your excellent reviews of the amenities, location, our team, and overall comfort. At the same time, we regret that the cleanliness of your room did not quite meet your expectations. We take your feedback very seriously, as the satisfaction and well-being of our guests is of utmost importance to us. We will share your comment internally to further optimize our standards in this area. Your feedback helps us to continually improve our offerings, and we look forward to fully convincing you of our hotel during your next stay. With best regards, Maximilian Frosch Deputy Hotel Director
Dear Mr. Z, Thank you for taking the time to share your impressions of your stay at the ADLERS Hotel Innsbruck with us. We are delighted that you particularly appreciated the spacious and beautifully designed rooms and the impressive pano… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAll was nice
Nothing
Dear Mr. Mohamed, Thank you very much for taking the time to review your stay with us. We are delighted that you were completely satisfied with your stay and particularly appreciated the friendliness of our team. We greatly appreciate your praise for the room amenities, cleanliness, comfort, and the excellent location of our hotel. Your excellent ratings in all areas are a valuable recognition and an incentive to continue offering our guests the highest quality and service. Thank you for your trust and positive feedback. Best regards, Emilia Breuer Front Office Shift Leader
Dear Mr. Mohamed, Thank you very much for taking the time to review your stay with us. We are delighted that you were completely satisfied with your stay and particularly appreciated the friendliness of our team. We greatly appreciate you… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel with a stunning view from the room. The breakfasts were wonderful, with an incredible panorama of the city and the mountains. The rooftop bar is definitely worth a visit. We also enjoyed the spa and were pleasantly surprised that it was complimentary for hotel guests. I’m also grateful that we could leave our luggage at the reception both before check-in and after check-out.”
Dear Mr. Serhii, Thank you very much for taking the time to write such a detailed and positive review of your stay with us. We are delighted to read that you particularly enjoyed the impressive view from your room, the panoramic breakfast, and our rooftop bar. The fact that you enjoyed our spa area and found the complimentary access a pleasant surprise is also a great feedback for our team. We appreciate your praise regarding the option to leave your luggage at reception before check-in and after check-out. Such details are important to us in order to offer our guests the greatest possible comfort. At the same time, we carefully consider your review of cleanliness and use your feedback to continuously improve in this area as well. Your excellent ratings for room amenities, location, staff, comfort, and value for money are both a valuable recognition and motivation for us. Thank you very much for your detailed feedback. Best regards, Emilia Breuer Front Office Shift Leader
Dear Mr. Serhii, Thank you very much for taking the time to write such a detailed and positive review of your stay with us. We are delighted to read that you particularly enjoyed the impressive view from your room, the panoramic breakfast… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe view from the bedroom was the attraction. Reception staffs at check in and out were helpful and friendly. The room and bathroom were very spacious. I could sleep well on the bed. I also liked the sauna.
I would have preferred a few more hooks in the bathroom.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewEverything was nice
Everything is perfect
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe room was a great size. The views were incredible. The staff were friendly and accommodated our lack of local language. The location was great! Just a short walk down from the train station.
The air-conditioner in our room was faulty and not working. Unfortunately it was a 30° + day. We saw other reviews saying the air-conditioning worked great, so we let staff know that ours was faulty. Unfortunately they weren't able to do anything about it and didn't have any fans to offer us instead. It was a very hot and uncomfortable night. For the price we paid for the night we were disappointed we didn't get offered another room. There was no casting or streaming on the TV so unless you speak German it won't be beneficial.
Dear Abbey, Thank you for taking the time to share your experience with us. We are delighted to hear that you particularly enjoyed the spacious room, the impressive view, and our central location. We also appreciate the friendly welcome and language support our team gave you – we will be happy to pass on your praise to our colleagues. At the same time, we deeply regret that your stay was significantly impacted by the broken air conditioning on a hot day, and that no alternative, such as a fan, was available. We are aware of how unpleasant such an experience can be, especially given the daytime temperatures, and we understand your disappointment that a room change could not be arranged. Your comment is important to us, and we will use your feedback as an opportunity to re-evaluate our procedures and options in such situations. We also thank you for your comments regarding the use of the television. We understand that the lack of streaming or casting options would provide international convenience and welcome your feedback to further develop our offerings. Thank you again for your open words – your feedback helps us continue to improve our guests' stays. Best Regards Emilia Breuer Front Office Shift Leader
Dear Abbey, Thank you for taking the time to share your experience with us. We are delighted to hear that you particularly enjoyed the spacious room, the impressive view, and our central location. We also appreciate the friendly welcome a… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewDear Ali, We are very pleased that you particularly appreciate our central location, the high-quality room amenities, the cleanliness, and the comfort of your stay. We also greatly appreciate your praise for our team. At the same time, we take your critical comment regarding parking fees in a four-star hotel very seriously. We understand that these additional costs do not always meet our guests' expectations and use your feedback on value for money as an opportunity to regularly review our offerings. Your candid feedback is an important guide for us to further develop the service we provide to our guests. Best Regards Emilia Breuer Reception Team
Dear Ali, We are very pleased that you particularly appreciate our central location, the high-quality room amenities, the cleanliness, and the comfort of your stay. We also greatly appreciate your praise for our team. At the same time, we… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified review