Reviews of Neuhaus Zillertal Resort 4 stars
Am Marktplatz 202, 6290 Mayrhofen, Austria
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe wellness center and outside pool area are absolutely superb.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStunning location. The adult spa is superb
Vibe is a bit uptight
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in May 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewSpaciousness
It’s a pitty spa is open until 19.00 it does not give one a lot of time to explore the whole spa
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewWhat a beautiful resort! Facilities were outstanding, as was the cleanliness of the hotel. The food was superb too.
Overall, the hotel is amazing. The slight disappointment was perhaps some of the staff. Some were friendly and helpful, and some were unfortunately not too hospitable.
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe location , the staff , the amazing hotel, the incredible facilities, the plentiful and delicious food , the access to bikes and organised walks - in fact - loved everything
Dear Kim, thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed a relaxing yet active holiday with us – offering both is exactly what we strive for. It’s great to know that everything from our location, our dedicated team, and the delicious food to the wide range of activities like bike rentals and guided hikes met your expectations. Your kind words truly motivate us – we would love to welcome you back to the Zillertal again soon! Warm regards, Your Moigg Family & the Neuhaus Team
Dear Kim, thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed a relaxing yet active holiday with us – offering both is exactly what we strive for. It’s great to know that everything from our location, o… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewAmazing spa facilities
Nothing
Liebe/r Alistair, Thank you very much for your wonderful feedback! We are delighted to hear you enjoyed our amazing spa facilities and hope to welcome you back soon. Warm regards, The Moigg Family & the Neuhaus Team
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewRestaurant and breakfast options are superb; Spa is wonderful
All good
Dear Alba, thank you very much for your kind words! We are very happy to hear you enjoyed our restaurant, breakfast options, and spa. We look forward to welcoming you back soon. Warm regards, The Moigg Family & the Neuhaus Team
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe spa is amazing, absolutely beautiful. The breakfast was great too lots of choice including gluten free options.
The room was absolutely nothing like the pictures, booking.com was incredibly misleading showing ultra modern rooms. Our room was very old fashioned and stunk fusty and like cigarettes. This was our honeymoon and we were very disappointed with the room but when we told them it smelt, they said they had no other rooms spare. They did spray the room for us.
Reviewed: 26 April 2025 · Stayed in February 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 8 April 2025 · Stayed in February 2025
Verified reviewAn amazing resort with great facilities, beautiful property the staff were amazing and very accommodating
Reviewed: 8 April 2025 · Stayed in March 2025
Verified review7pm on a Friday night during ski season, they came down to tell us the Sauna was closing. Within just a few minutes, they turned the lights completely off on us in the showers. We had to find our way out barefoot, dripping wet in the total darkness. This is reckless endangerment. We could have easily slipped and broken something. Not to mention the effect on our wellbeing what should have been a relaxing spa visit. Went to the front desk to complain, the manager didn't even bother to get up out of his chair, and gave us some pathetic excuse. This is unbelievable treatment for $300/night at a 4-Star hotel. We didn't even get slippers. This is reckless endangerment and ruined my vacation and demand compensation. Also, but this became a side note, this hotel is not as advertised. The pictures rooms are only in the new part of the building and doesn’t seem like there are even that many of those rooms to begin with. Aren’t properties required to show pictures of the room category being booked?
Reviewed: 25 March 2025 · Stayed in February 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewSpectacular breakfast!
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewDinner was v good. George (Greek waiter) was very friendly and efficient - he made our stay special
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewSize of the room.
I had to move the beds one morning. It wasn’t very clean underneath.