Reviews of Superior Hotel Alpenhof 4 stars
Flachauer Straße 98, 5542 Flachau, Austria
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Reviewed: 31 March 2025 · Stayed in March 2025
Verified reviewGreat 😊
Dear Krystian, THANK YOU for your great voting and nice comment! We are very pleased that you were satisfied with your stay with us. We would be very happy to welcome you again soon and send you kind regards from Flachau Family Fischbacher & the Alpenhof-Team
Dear Krystian, THANK YOU for your great voting and nice comment! We are very pleased that you were satisfied with your stay with us. We would be very happy to welcome you again soon and send you kind regards from Flachau Family Fischbacher… Show more
Reviewed: 17 March 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 13 January 2025 · Stayed in January 2025
Verified reviewReviewed: 5 January 2025 · Stayed in January 2025
Verified reviewThe level of detail from the Schuhlöffel , the water bucket in the garage to clean the windshield over to the rubber slippers in the room, bathrobes in a bigger size.... Housekeeping was fast and thorough. Breakfast was fresh and lost of options, incl pancakes, fresh eggs and fruits, big selection of cereals.... Even our Deluxe Suit faced the main Flachau road we weren't bothered at all by any road noise. Friendly staff everywhere. The Ski Lockers are directly next to the parking garage, no need to carry them around. Even fully booked we always could pard int he designated garage.
The outdoor pool opening hrs were a bit restricted and the temp felt a bit to too low, but everybody has a different preference. Be aware of the receptionist hrs in case you plan an early departure to avoid traffic on the A10.
Dear Mr. Tobias, thank you very much for the great review and the extensive feedback! We are very pleased that we were able to give you a pleasant stay with us. Upon request at reception, we can also open the outdoor pool outside opening hours. The water temperature is set at 30 degrees, perhaps the temperature has dropped a little due to the cold temperatures in the evening. We would be very happy to welcome you again and send warm greetings from Flachau, Family Fischbacher & the Alpenhof-Team
Dear Mr. Tobias, thank you very much for the great review and the extensive feedback! We are very pleased that we were able to give you a pleasant stay with us. Upon request at reception, we can also open the outdoor pool outside opening… Show more
Reviewed: 26 December 2024 · Stayed in December 2024
Verified reviewWellness
Pillow
Dear Mr Kardos, thank you very much for the good review. We are very pleased that you were satisfied with your stay with us and that you felt comfortable in the wellness area. Next time let us know, we have a pillow menu for our guests to choose from. We would be very happy to welcome you again soon and send you Warm greetings from Flachau Family Fischbacher and the Alpenhof-Team
Dear Mr Kardos, thank you very much for the good review. We are very pleased that you were satisfied with your stay with us and that you felt comfortable in the wellness area. Next time let us know, we have a pillow menu for our guests to c… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewProperty is over prices for what you get. Only good thing is location
Staff rude Price was doubled that what I paid on booking because I didn’t indicate there was an extra adult and two teenagers in reservation. Facilities not clean Staff mentions they are not child friendly hotel even though they have children’s club and never indicated that in their advertisement Breakfast is extremely mediocre Food is way expensive and not based on Austrian standards and normal hospitality
Dear Mr. Salim, we are pleased that you really liked the location of the hotel. We don't understand your displeasure on site or your assessment, which is why we would like to clarify the situation for other people. You have booked a total of 2 single rooms and one standard double room, so for a maximum of 4 people. However, you arrived with 8 people in total, which is why we had to rebook them into other, larger rooms. We don't understand why they didn't understand when they left that the price would change because of the number of people. In addition, everything was fine until departure. We wish you all the best and remain with kind regards, Family Fischbacher
Dear Mr. Salim, we are pleased that you really liked the location of the hotel. We don't understand your displeasure on site or your assessment, which is why we would like to clarify the situation for other people. You have booked a … Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 8 September 2024 · Stayed in September 2024
Verified reviewSadly we could only stay for one night. The staff were lovely- they were incredibly accommodating and attentive. The chef made sure I could have a delicious gluten free meal which after a long drive was much appreciated, and the baby had a high chair waiting for him in the morning for breakfast. The secure underground parking is incredibly useful in summer and listening to the stream outside was soothing for the soul.
Just minor things that I noticed as I worked in hotels a while ago- all minor. Bathrobe was left in the wardrobe damp, a kettle and a bigger bar of soap would be handy for the room. Drinks in the fridge would also be a nice touch. There was a minor dirt stain on the sheet, and a previous guest left their empty can in the flower box outside, but these were tiny and would not stop us from staying or from recommending this hotel.
Dear Alexandra, thank you very much for the great review and the extensive feedback. We are very pleased that you were satisfied with your short break with us in Flachau. We are happy to prepare individual dishes for guests with allergies. We will discuss your comments with our team to find appropriate solutions. We have noted that on your next stay we will put a kettle in the room (this is of course also possible on request) and fill the fridge with drinks. We wish you all the best and look forward to welcoming you back soon! Warm greetings from wintry Flachau Family Fischbacher & the Alpenhof-Team
Dear Alexandra, thank you very much for the great review and the extensive feedback. We are very pleased that you were satisfied with your short break with us in Flachau. We are happy to prepare individual dishes for guests with allergie… Show more
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewA real gem, we had a great time. Kind of a family hotel (felt like it), staff are so helpful and very nice. Rooms are super clean and very comftable, haven't slept like I did there in years. Location is great, within town,. There is a river behind the hotel which is great. Nice pool with a beautiful back yard for relaxation. I recommend this place to anyone
Like most places in Austria, no air conditioning, good thing nights were cool. Hotel is not luxurious, but was more than enough for a great family vacation
Dear Ariel, thank you very much for the good rating and detailed feedback! We are very pleased that we were able to give you a wonderful stay in our family-run hotel in the middle of Flachau and that you were very satisfied with the room, the pool with garden and the service. We would be very happy to welcome you again and send warm greetings from Flachau Family Fischbacher and the Alpenhof-Team
Dear Ariel, thank you very much for the good rating and detailed feedback! We are very pleased that we were able to give you a wonderful stay in our family-run hotel in the middle of Flachau and that you were very satisfied with the room,… Show more
Reviewed: 28 July 2024 · Stayed in July 2024
Verified reviewReviewed: 7 May 2024 · Stayed in March 2024
Verified reviewReviewed: 22 January 2024 · Stayed in January 2024
Verified review+people and service at hotel, reception desk, bar all the people are helpfull and very kind +late check-in posibility +professional people at the reception desk and bar+restaurant +breakfast, availability of many helathy products, wide range, posibility to order someting personalized every day +underground garage connected with ski room and reception desk +bus connection in the morning every 15 minutes to ski arena ( 5 minutes drive from hotel) +spa as swimming pool and massage availibility My sincere thanks to Mrs. Paula :)for her perseverance and full readiness to help despite the late hours ( 2 times)...
Design of some parts inside the hotel was incomprehensible to me but everyone has a subjective approach of this Nothing more- rest was perfect
Reviewed: 1 January 2024 · Stayed in January 2024
Verified reviewReviewed: 29 January 2023 · Stayed in January 2023
Verified reviewReviewed: 29 January 2023 · Stayed in January 2023
Verified reviewDear Adam, thank you for your great voting and nice comment! We hope to see you soon. Kind regards Familie Fischbacher & the Alpenhof-Team
Reviewed: 3 January 2023 · Stayed in December 2022
Verified reviewService, spa, room, place, all!
sheets and towels should be more carefully treated, when we arrived I found many hairs on the new sheets. also the bottom sheets are not soft and nice feeling.
Dear Valeria, thank you for your voting and comment! We are very pleased that you felt very comfortable with us. Thank you for the information about the hair on the bed linen, of course that must not happen. We would like to apologize for this! We would be very happy to welcome you again and send warm greetings from Flachau Family Fischbacher & the Alpenhof-Team
Dear Valeria, thank you for your voting and comment! We are very pleased that you felt very comfortable with us. Thank you for the information about the hair on the bed linen, of course that must not happen. We would like to apologize for t… Show more