Opernring 11, 01. Innere Stadt, 1010 Vienna, Austria
#64 of 397 hotels in Vienna
Guests' ChoiceBased on 1059 hotel reviews
9.0Cleanliness
9.3
Comfort
9.3
Location
9.8
Facilities
9.0
Staff
9.2
Value for money
8.5
Free WiFi
8.8
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End of dialog contentReviewed: 1 September 2025
Isper
BrazilI stayed at the hotel in August 2025 during my honeymoon with my wife. We were welcomed by the receptionist, Daniel, who was extremely kind. Room: After check-in, we went to our room and found some chocolates left as a gift for our honeymoon. I was totally surprised and very grateful for this gesture. The room was spacious, had a safe, sewing kit, was very clean, and smelled great. Location: The hotel is very well located, close to the Opera, near a local market in Vienna, and within walking distance of many main attractions, such as the Albertina Museum. I truly recommend this hotel!
Stayed in August 2025
Reviewed: 30 August 2025
George
United KingdomGreat location within walking distance of sights and centre. Lovely room, not noisy despite overlooking the street.
Stayed in August 2025
Reviewed: 29 August 2025
Denise
United KingdomNothing to comment on
Ideal location for sights and restaurants
Stayed in August 2025
Reviewed: 28 August 2025
Amelia
United KingdomAbsolutely beautiful hotel! The staff were so friendly and helpful. Breakfast was delicious and the restaurant for dinner was amazing! Would definitely stay here again
Stayed in August 2025
Reviewed: 27 August 2025
Alisher
Uzbekistanthe restaurant on the 1st floor is very noisy the amount of bottled water is not enough
Location, breakfast, room service, room conditions, mattress, staff
Stayed in August 2025
Reviewed: 26 August 2025
Tracy
United KingdomNothing
Clean and spacious very convenient for the city
Stayed in August 2025
Reviewed: 25 August 2025
Jacob
IsraelNothing. We loved everything in this Hotel.
This was our second stay in the hotel and after the first time we were sure that the second time and the other to come will be at the same magic hotel. It was EXCELENT.
Stayed in August 2025
Reviewed: 25 August 2025
Ella
IsraelThe water in the shower didn’t drain well
Great place in the center of the city.
Stayed in August 2025
Reviewed: 24 August 2025
Susan
United StatesLike most of Europe often too warm in afternoon...unable to control AC. Stylish shower leaked & was repaired but never really worked adequately
Location, price & helpful staff
Stayed in August 2025
Reviewed: 21 August 2025
Camilla
NorwayBeautiful, high ceilings, excellent location.
Stayed in July 2025
Reviewed: 21 August 2025
Abdulrauf
LibyaExcellant Every thing was beyond my expectation .
Stayed in August 2025
Reviewed: 20 August 2025
Rachel
New ZealandNothing If anything a minor point would Perhaps have a wash basin in separate toilet Or even hand sanitizer.
Family suite for ourOvernight stay in Vienna, perfect place to relax for family of three. Third bed a sofa bed nicely positioned for maximum space in the room. Seperate toilet and lovely bath and luxury shower with all essentials. Location perfect and safe for walking distance to all major sites, shopping and taking in the stunning ambiance of gorgeous Vienna. Hotel staff very friendly and helpful and baggage storage until we needed to get to our onward flight plus wash room to freshen up added bonus. Would recommend especially for long weekend getaway.
Stayed in August 2025
Reviewed: 20 August 2025
Mark
United KingdomThe room was amazing with a great view and everything was within easy walking distance.
Stayed in August 2025
Reviewed: 17 August 2025
Maor
IsraelThe shower has no doors causing half of the bathroom to be flioded after use. The beds were too soft for my back
Great location, very friendly staff. Daniel at the reception was very helpful. The room was cosy and clean and the breakfast was excellent!
Stayed in August 2025
Reviewed: 16 August 2025
Divyesh
AustraliaNothing really. Only when we returned from our excursion at 3.00pm the room still had not been made , so we had to out and return an hour later . Normally it would have been okay but it was so hot that day and really wanted to relax in a cool room.
Location location location!
Stayed in August 2025
Reviewed: 16 August 2025
Delia
RomaniaJust the baby cot's mattress
Everything
Stayed in August 2025
Reviewed: 16 August 2025
Bridget
United StatesI have no complaints
The location was perfect! The hotel is charming and the staff were so nice!!!
Stayed in August 2025
Reviewed: 15 August 2025
Dimitris
CyprusThe pillow it doesnt be confort
Stayed in August 2025
Reviewed: 13 August 2025
Laura
United StatesNothing
Gorgeous small boutique hotel in a great location
Stayed in July 2025
Reviewed: 12 August 2025
Charalampos
GreeceHousekeeping didn’t service the room while we were out in the morning. When we returned early afternoon to rest, the room hadn’t been cleaned yet. We had to call reception and wait for it to be done before we could relax, which was a bit inconvenient.
Our stay in Vienna was overall excellent. The hotel is in a fantastic location—right outside the Opera House and within walking distance of major attractions, shops, and restaurants. The room was very modern, stylish, and well-equipped, exactly as shown in the photos. The only small issue we encountered was with housekeeping. When we returned to the room in the early afternoon to rest, it hadn't been cleaned yet. We had to call the reception to request service before we could relax. It was resolved quickly, but a bit inconvenient. Still, the comfort and location more than made up for it. Would definitely stay again!
Stayed in August 2025
Reviewed: 10 August 2025
Sejal
United KingdomDidn't like the toilet being separate to the bathroom. Would have been OK if they had a sink in the toilet too but had to go to the bathroom to wash hands .
The location was fantastic. The staff were amazing, and the room was massive and exceptionally clean .Plenty of restaurants/cafes nearby .
Stayed in August 2025
Reviewed: 6 August 2025
Adele
United KingdomNothing
Good transport links, comfortable room and friendly helpful staff.
Stayed in August 2025
Reviewed: 1 August 2025
Yan
SwitzerlandGreat location, central to all spots!
Stayed in August 2025
Reviewed: 29 July 2025
Beatriz
United StatesNice hotel. Perfect location
Stayed in July 2025
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