Reviews of Appartement- und Wellnesshotel Charlotte - 3 Sterne Superior 3 stars

Family run hotel and apartments. Very friendly staff. The apartment was warm, comfortable, clean and well-equipped. Lovely views (first floor). One family member stayed half board at the hotel for a week and said the food and service was excellent. There is attention to detail like providing bath robes and extra towels for the wellness area, a bread roll service, and a room to keep skis/bikes/e-bike batteries. The location is quiet but within walking distance of the village centre and the ski slopes. We enjoyed using the swimming pool (open until 19.30) and the games room.

The breakfast buffet was one of the best I've had

The sauna was closing to early, I feel that it would be more user friendly if it was opened till 9 pm

Excellent stay. Very well located. Very clean & spacious apartment, fully equipped with wonderful amenities

N/a

The hotel, the amenities and especially the cuisine corresponds to a 4 star standard. Built in the typical Tyrolean wooden style, the atmosphere is quite charming and welcoming. The staff is really polite and helpful. Our 2 year old son was roaming around the whole time at dining times, peeking here and there where he should not be, and everyone from the staff has been very patient and kind to him and us. Highly recommend to dine at the restaurant of the hotel - the food is amazing! I loved the mini "newspaper/leaflet" left every morning on each table which had obviously been prepared and printed especially for each day. It contained the weather forecast, the menu for the evening and ideas what to do and see in the area on this specific day, events you could attend which were happening on the day. It was really lovely and informative, I have never seen anything like this before. The SPA is nice and cozy, however we did not use it as we were with children and the lounge/sauna area is forbidden for under 15 years of age. The hotel has an entertainment area in the basement with pool table, table tennis, darts, baby foot and a room with toys for the smaller kids, which we used every evening before dinner. We signed up our 11 old son (medium advanced at ski) at Alpinpower Seefeld ski school which has a gathering point in a walking distance from the hotel. He really loved it. He enjoyed every single day of the school and all the teachers and is now begging us to go there again. We stayed at the hotel around and on Christmas and received as a compliment a large tray of tasty Christmas cookies and a couple of goodie baggies for our kids, which was very kind. On Christmas eve there was also live Christmas music in the reception area, which we enjoyed.

The water of the pool was a bit cold, especially for a small child, so we could not really benefit from this feature if the hotel. The flooring in the studio/rooms is carpet which is not very hygienic in my view and a bit outdated.

Nice traditional place, very close to the city center. Two EV chargers outside. Nice friendly hosts and nice breakfast.

Sauna only opens after 15:30, and no option for Children under 15 to use the Sauna.

Clean and great food, swimming pool and our favourite was salt room. Not far from ski school and bus stop to slopes. Great cocktails and very polite staff.

Nothing

The Lamas...The frindly Atmosphäre. ...

The pool is awesome with a whirlpool bench included. Very good breakfast.

Very clean, spacious and comfortably furnished apartment. Spa department, versatile, cozy and very clean. Included in the price. Very friendly staff

The area is beautiful and the hotel is a nice traditional style. I really liked the studio layout of the room, it was quiet at night, all clean and comfortable, nice little play area outside.

It didn't compare so favourably with other similar places we stayed in Austria. It was not so friendly as others, on check in they didn't automatically give us the welcome card or point out where the children's facilities were. You have to pay for the games room facilities and the swimming pool was chillier than others. Breakfast was buffet only and food was just fine. I expected more for 700 euros really. What upset me was that we had to leave early because of a family emergency and they were only willing to move the dates by 14 days which seemed very insensitive given that there is only one way a brain tumour is resolved in 14 days and it's not one where you'd be going on holiday.

Friendly and helpful family run hotel. Great games rooms for the kids. Lovely swimming pool.

The rubbish bins were not emptied during the week

the leisure and spa facilities the staff and h/b food

the pillows

we’ve stayed here 3 times over a number of years. the hotel & apartments are beautiful & is run by family members who are very friendly & helpful.

Great location in walking distance to the town centre, the best ski lifts at Rosshütte, as well as those next to Olympiabad. In addition, the wellness and spa area were fabulous. we were there every afternoon. The hotel manager was also friendly and we received home made biscuits on Christmas Day. just wonderful.

All perfect - food, staff and accommodation all top notch thank you.

Just the insistence to go naked in saunas etc - this is an unhygienic and uncomfortable tradition. Just drop it !!

I had an excellent stay at this beautiful, family run house filled with a warm, cosy and friendly atmosphere. The rooms are very comfortable, so was the bed, and you will find everything you would need (hairdryer, sewing kit, little fridge). The house is in a typical Tirol style decorated with lots of colour full, warm rugs and flowers and selected furniture, which might have been in the family for centuries. Everyone is very professional but also warm and friendly always willing to help. Starting the day with a good selection of continental food at the breakfast buffet, a walk with the Alpakas 👏🙂you then can spend time at the inside pool or sauna for relaxation and finish the day at the lovely, little bar sharing your experience with co travelers. You can walk into the centre within a few minutes. Car park is opposite the hotel and entry to a little, save playground and to the hotel garden. The hotel offers the service of a washing mashine and tumble dryer (coins for payment needed) and inside play areas.