Reviews of ARCOTEL AQ Wien 4 stars
8 Althanstraße, 09. Alsergrund, 1090 Vienna, Austria

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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewEverything! Excellent hotel and staff
Dear Simona, Thank you so much for your wonderful feedback and your 100% recommendation! We are truly delighted to know that you enjoyed everything about your stay and that both our hotel and our team left such a positive impression. Your kind words are a great motivation for us, and we look forward to welcoming you back for another excellent stay in the future. Warm regards, Your ARCOTEL AQ Team
Dear Simona, Thank you so much for your wonderful feedback and your 100% recommendation! We are truly delighted to know that you enjoyed everything about your stay and that both our hotel and our team left such a positive impression. Your… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewNewly built, fresh interior, everything was clean. Nights were quiet and relaxing
Missing a fridge to cool you drinks, no shoehorn in the room. Annoying check in process with tablets, instead of a real person at the reception
Dear Szymon, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the fresh interior design, cleanliness, and the quiet, restful nights in our newly built hotel. We are sorry to learn that the check-in process with the tablets was not to your preference. Please allow us to mention that our reception is staffed 24 hours a day, and our team is always happy to personally assist guests with the self check-in system to ensure a smooth arrival experience. We also value your suggestions regarding a fridge for drinks and a shoehorn in the room. Feedback like yours helps us to continuously improve our facilities and services. It would be our pleasure to welcome you back and provide you with another comfortable and relaxing stay. Warm regards, ARCOTEL AQ – Management Team
Dear Szymon, Thank you for sharing your feedback with us. We are pleased to hear that you appreciated the fresh interior design, cleanliness, and the quiet, restful nights in our newly built hotel. We are sorry to learn that the check-in … Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBeautiful new hotel lovely decor well situated close to public transport and places to eat
Nothing
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThey have no parking. So I did not even visit the hotel. I will not pay 50 EUR for parking in public garage. In that case they should include the parking price into the price of the room and not tricking people and not even letting them to cancel.
Dear Sebastijan, Thank you for your feedback. We are very sorry that you decided not to stay with us due to the parking situation. We would like to clarify that we do not have our own hotel parking spaces, but we work with a public parking garage nearby from which you can take an elevator directly to the hotel. Our guests receive special discounted rates there, which are significantly lower than €50 per day. It is important to us that this information is communicated transparently before booking, and we will use your comments to ensure this is made even clearer in the future. Your ARCTOTEL AQ Team
Dear Sebastijan, Thank you for your feedback. We are very sorry that you decided not to stay with us due to the parking situation. We would like to clarify that we do not have our own hotel parking spaces, but we work with a public parking … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewVery quiet. Clean. Newly renovated. Good parking.
The rooms are quite small. The shower is not very private. for a couple It’s fine not for someone else quite intrusive.
Dear Lukas, Thank you for your feedback. We are pleased to hear you enjoyed the cleanliness and quiet ambiance of our hotel. We appreciate your comments regarding the room size and shower privacy; your insights are valuable to us. Best regards, ARCOTEL AQ Wien
Dear Lukas, Thank you for your feedback. We are pleased to hear you enjoyed the cleanliness and quiet ambiance of our hotel. We appreciate your comments regarding the room size and shower privacy; your insights are valuable to us. Best re… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewThe fitness center could have been bigger. I didn’t realize it was located in a train station.
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewVery comfortable mattresses and pillows, modern and clean facilities, friendly staff and a very good breakfast with enough healthy options.
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewGreat location, friendly staff
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewEverything new and clean. Excellent staff and the breakfast was really good
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewI like everything in this hotel. Design, beauty and cleanliness. Staff is very kind and supportive. Silence in the room is amazing. Food is delicious. Location is just perfect. Also I appreciate this new concept of the hotel👍
Nothing to say here