Reviews of ARCOTEL Donauzentrum Wien 4 stars
Wagramer Strasse 83-85, 22. Donaustadt, 1220 Vienna, Austria
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBasically attached to a mall and close by metro/tram station. Clean and comfy.
I would appreciate slippers, fridge, conditioner and iron in the room considering it’s 4* hotel. The check-in did not feel personal at all. The breakfast was very basic, but not bad, you find all you need. AC did not work. A bit pricey for what you get.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI loved that it was central and 2 minutes walk to the most awesome mall.
The parking area and the cost , I thought it was free, they should indicate the price , which I find honestly very expensive .
Hi Siimoi Hellen, Thanks a ton for your lovely feedback! We're thrilled you enjoyed our central location and found the mall so close by. Regarding the parking, we appreciate your input and will definitely take it into consideration to improve our communication about pricing. Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Siimoi Hellen, Thanks a ton for your lovely feedback! We're thrilled you enjoyed our central location and found the mall so close by. Regarding the parking, we appreciate your input and will definitely take it into consideration to impr… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI consider this hotel my home in Vienna and I always prefer to go there.
Hi Ardit, Thanks a ton for the awesome words! We're super happy to hear that you feel at home with us in Vienna. It’s always a pleasure having you around, and we can’t wait to welcome you back for your next stay! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Ardit, Thanks a ton for the awesome words! We're super happy to hear that you feel at home with us in Vienna. It’s always a pleasure having you around, and we can’t wait to welcome you back for your next stay! Best regards, Your ARCO… Show more
Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewGreat location.friendly staff
Hi Gino, Thanks a ton for your awesome feedback! We're stoked to hear you enjoyed our prime location and that our team made you feel welcome. We always aim to provide a great experience, so your kind words mean a lot to us. Hope to see you back at ARCOTEL Donauzentrum soon for another great stay! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Gino, Thanks a ton for your awesome feedback! We're stoked to hear you enjoyed our prime location and that our team made you feel welcome. We always aim to provide a great experience, so your kind words mean a lot to us. Hope to see you… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in June 2025
Verified reviewVery nice place
Would be nice to have a refrigerator
Hey Gabriel, Thanks a ton for your awesome feedback! We’re super happy you enjoyed your stay with us. I totally get how handy a fridge can be – it’s great for keeping those snacks and drinks cool. While we don't have them in every room, we can definitely accommodate you upon request at the reception desk. Hope to see you again soon! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hey Gabriel, Thanks a ton for your awesome feedback! We’re super happy you enjoyed your stay with us. I totally get how handy a fridge can be – it’s great for keeping those snacks and drinks cool. While we don't have them in every room, we… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewCity center
Reception was always not available.
Hi Ritin, Thanks for sharing your thoughts! I'm sorry to hear that you had a tough time reaching the reception during your stay. We aim to provide a friendly and accessible service, and it sounds like that wasn’t your experience. Your feedback is really important to us, and we’ll keep working on improving our response times. Hope you still enjoyed the city! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Ritin, Thanks for sharing your thoughts! I'm sorry to hear that you had a tough time reaching the reception during your stay. We aim to provide a friendly and accessible service, and it sounds like that wasn’t your experience. Your feed… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewvery good for the price.
with infants it can be bit hard when there is not even a water cooker in the room. but microwave is down in lobby.
Hi Gaurav, Thanks for the awesome feedback! We're glad you found good value here. Totally get that having a kettle in the room would be handy for families with little ones. You always can ask the reception staff to provide you with the amenities you are missing. They are more than pleased to help you.The microwave in the lobby is there to help out, but we appreciate your suggestion! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Gaurav, Thanks for the awesome feedback! We're glad you found good value here. Totally get that having a kettle in the room would be handy for families with little ones. You always can ask the reception staff to provide you with the am… Show more
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewWe loved the hotel. It is located literally in a shopping mall, close to the coolest Danube beaches and with good connection to the city centre and airport. All was new, room was spatial and clean, breakfast was good and staff nice. The complimentary tea and apples in the lobby are a nice touch, too.
No fridge in the room.
Hi Jelena, Thanks a bunch for your awesome feedback! We’re thrilled you loved our location and enjoyed your stay. It's great to hear you found the place clean and the breakfast to your liking. We appreciate your note about the fridge; we understand it’s a handy feature, but we’re working on reducing our environmental footprint and have fridges only upon request via reception available. Hope to see you again soon! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Jelena, Thanks a bunch for your awesome feedback! We’re thrilled you loved our location and enjoyed your stay. It's great to hear you found the place clean and the breakfast to your liking. We appreciate your note about the fridge; we u… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThis was not my initial choice, as I booked the Arcotel next to the UN building, but I was notified it was undergoing renovation and I had to relocate. However, this hotel is next to the Donauzentrum mall (many options for shopping & dining), very close to the metro line (quick access to the city centre), and next to the bus stop that goes to the airport. I liked the laid back atmosphere, the overall facilities, the quiet room, and the very nice staff. I also appreciated the flexibility in requesting cleaning if desired, and having non stop access to some snacks and drinks in the lobby (there is no fridge in the room). There are plenty of good choices for breakfast.
A less pleasant aspect for a business trip was that for rooms on the second floor one has to pass through the breakfast room on the way out. That space was crowded every morning with big tourist groups, there were lots of mixed smells, and I had to navigate around people and plates of food (there is only one path in/out and people are queing in the way). Also, when I booked the room I chose a King with a separate bathroom, and coffee/tea maker, according to the description on the website. That was supposed to be a superior room type (the first level is “Comfort”). I got a room with an open bathroom (I don’t like steam coming in the bedroom, especially in summer) and had to insist at the reception that was not compliant. The young lady on duty found another room with a closed bathroom and I moved there. The coffee/tea maker was actually an electric kettle, which was listed additionaly on the website. Apparently the descriptions are not accurate.
Hi Elena, Thanks a ton for your feedback! We're really glad to hear you enjoyed the laid-back vibe and our location next to the Donauzentrum. It's awesome that you found the staff friendly and the breakfast selection to your liking. We totally get how the second floor layout can be a bit tricky, especially with the breakfast crowd. We appreciate your understanding! As for the room mix-up, we’re sorry about that. We strive to keep our room descriptions accurate, and it's a bummer that it didn't match your expectations. We’re happy the team was able to find you a better fit. Your comments are super valuable, and we’ll definitely take them into account. Hope to welcome you back soon for another great stay! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Elena, Thanks a ton for your feedback! We're really glad to hear you enjoyed the laid-back vibe and our location next to the Donauzentrum. It's awesome that you found the staff friendly and the breakfast selection to your liking. We to… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReally great hotel! Perfect location for event in Donauzentrum. Super clean and modern. Big, quiet room with comfy bed and nice shower. Excellent breakfast with huge selection. Fast check-in and check-out. Nice little "snack shop" in lobby and convenient luggage storage.
Hi Kelli, Thanks a ton for your awesome feedback! We're thrilled you enjoyed your stay, and it's great to hear that you loved our location, room comfort, and breakfast selection. We hope to see you again soon for another fun visit! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Kelli, Thanks a ton for your awesome feedback! We're thrilled you enjoyed your stay, and it's great to hear that you loved our location, room comfort, and breakfast selection. We hope to see you again soon for another fun visit! Best r… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewBeautiful room
Missing the fridge
Hi Maria Magdalena, Thanks for your awesome feedback! We're glad you liked the room. Sorry about the missing fridge. Our aim to protect the environment and reduce our co2 Footprint, led us to reduce the amout of fridges in the rooms. Nevertheless, you always can request one brought to your room via our receptiondesk. We hope to see you again soon! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Hi Maria Magdalena, Thanks for your awesome feedback! We're glad you liked the room. Sorry about the missing fridge. Our aim to protect the environment and reduce our co2 Footprint, led us to reduce the amout of fridges in the rooms. Never… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewGreat location, very good breakfast
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Hi Anamaria, Thanks a ton for your awesome feedback! We're super glad you loved the location and breakfast. Hope to see you back soon for another great stay! Best regards, Your ARCOTEL Donauzentrum Team ARCOTEL das MEHR Hotel
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewAll was good
Cleaning of rooms, not done ever day
Dear guest, thank you for your great review! We are pleased that you were fully statisfied with your stay in our house. Our new cleaning service to protect the environment and to save valuable resources is on demand and bookable via QR Code on the rooms. Additionally, our receptionstaff is more than happy to assist. Sincerely the ARCOTEL Donauzentrum Team
Dear guest, thank you for your great review! We are pleased that you were fully statisfied with your stay in our house. Our new cleaning service to protect the environment and to save valuable resources is on demand and bookable via QR C… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewHelpfull Staff and good location!
Dear guest, thank you very much for sharing your amazing feedback with us. We are glad, that you were all over satisfied with your stay at the ARCOTEL Donauzentrum. We hope to see you soon on your next trip to Vienna. Sincerely your ARCOTEL Donauzentrum Team
Dear guest, thank you very much for sharing your amazing feedback with us. We are glad, that you were all over satisfied with your stay at the ARCOTEL Donauzentrum. We hope to see you soon on your next trip to Vienna. Sincerely your AR… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified review