Hodnocení – Arthotel ANA Gala 3 hvězdiček

Dear Karolina, Thank you for your review! We’re glad to hear that you enjoyed the breakfast and appreciated our friendly kitchen staff. We’ll certainly look into the sensor in the room for your convenience. Your feedback is valuable to us, and we hope to welcome you back soon! Best regards, ANA Gala Team

Dear Karolina, Thank you for your review! We’re glad to hear that you enjoyed the breakfast and appreciated our friendly kitchen staff. We’ll certainly look into the sensor in the room for your convenience. Your feedback is valuable to us, … Zobrazit více

Dear Veronika, Thank you for your feedback. We truly appreciate your compliments on our hotel and the services provided by our team. We will evaluate the critical points you mentioned with the responsible department. Please rest assured, that we do not ignore the situation and that we review the issue internal. We would be happy if we could and hope to welcome you back soon. With kind regards Team Arthotel ANA Gala

Dear Veronika, Thank you for your feedback. We truly appreciate your compliments on our hotel and the services provided by our team. We will evaluate the critical points you mentioned with the responsible department. Please rest assured, th… Zobrazit více

Dear Martin, Thank you for your feedback. We apologize for the issues you faced, including the smaller room, malfunctioning AC, and lack of a usable power outlet by the bathtub. We appreciate your comments on our location and pricing. We hope to have the opportunity to provide you with a better experience in the future. Thank you for staying with us. Best regards, ANA Gala Team

Dear Martin, Thank you for your feedback. We apologize for the issues you faced, including the smaller room, malfunctioning AC, and lack of a usable power outlet by the bathtub. We appreciate your comments on our location and pricing. We ho… Zobrazit více

Subject: Thank You for Your Feedback Dear Miroslava, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encountered, including the non-functional Wi-Fi, the lack of a nightstand in your room, the outdated elevator, and the inadequate service. We also regret the disturbance caused by the renovation work during weekdays. Please be assured that we take your feedback seriously and will address these concerns to improve our services and facilities. Thank you again for your valuable feedback. We hope you will consider staying with us again in the future. Best regards, Arthotel ANA Gala

Subject: Thank You for Your Feedback Dear Miroslava, Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations. We sincerely apologize for the issues you encounter… Zobrazit více

Dear Ivana, Thank you for choosing to stay with us and for taking the time to provide feedback on your recent visit. We appreciate your valuable input, which helps us ensure that we continue to provide excellent service to all our guests. We're thrilled to hear that you found our location convenient for exploring the city's attractions and that you were satisfied with the cleanliness, comfort, and overall value of your stay. Your high ratings in these categories are greatly appreciated. However, we apologize for any discomfort you experienced due to the temperature difference between your room and the common areas. We will address this issue promptly to ensure a more consistent and comfortable environment for our guests in the future. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Arthotel ANA Gala

Dear Ivana, Thank you for choosing to stay with us and for taking the time to provide feedback on your recent visit. We appreciate your valuable input, which helps us ensure that we continue to provide excellent service to all our guests. … Zobrazit více

Dear Simona, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with your feedback. We appreciate your positive comments about our location, which offers convenient access to tram stations and a small supermarket. We apologize for the issues you encountered during your stay. We understand that the view from your room was disappointing. We also apologize for the noise issues and the discomfort caused by the bedding and the creaky closet doors. Your comments will be shared with our team to address these concerns and make necessary improvements. We appreciate your understanding and feedback about the fan, and we will take it into consideration for future improvements. We apologize for any dissatisfaction with the response from our reception team. We strive to provide excellent service, and we regret if we fell short of your expectations in this regard. Your comments will be addressed with our team to ensure better communication and responsiveness in the future. We value your feedback as it helps us identify areas for improvement, and we hope that despite the challenges you experienced, you were able to enjoy some aspects of your stay. We would be honored to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience. Best regards, Cagri Erez Resident Manager

Dear Simona, Thank you for choosing our hotel for your recent stay and for taking the time to provide us with your feedback. We appreciate your positive comments about our location, which offers convenient access to tram stations and a smal… Zobrazit více