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Reviews of B&B HOTEL Wien-Heiligenstadt 3 stars

Heiligenstädter Straße 44, 19. Döbling, 1190 Vienna, Austria

#158 of 397 hotels in Vienna

Guests' Choice

Review score

Based on 52 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.0

  • Location

    8.2

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.7

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 20 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night

    While the breakfast was fresh, it lacked some typical hotel-breakfast dishes, such as scrambled eggs or sausages, more vegetables, or cereals. Also, breakfast was served on a rather small table, which got quickly crowded. There was only one Coffee machine, insufficient for number of guests.

    Great personnel and approach. Clean rooms, prepared towels, really pleasant and cosy feeling in the room.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    10
    Exceptional
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Clean

    Stayed in August 2025

  • Reviewed: 8 August 2025

    9.0
    Overall impression is pleasant, would stay again
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    A small refrigerator would have been nice to have cool drinks on hand at all times. But it's not a big deal, as drinks can be purchased at the bar.

    Very polite staff, always ready to help. Good location, 20 minutes to the centre by tram, tram stop near the hotel. Clean, comfortable beds.

    Stayed in July 2025

  • Reviewed: 4 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I was missing family room 2+2 children

    Stayed in August 2025

  • Reviewed: 1 August 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The decoration

    Stayed in July 2025

  • Reviewed: 13 July 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    One thing that room lacked was a fridge.

    Very clean, comfortable beds, friendly staff, close to metro and tram stops that take you directly to the city center.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    10
    Exceptional
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Clean and comfortable

    Stayed in June 2025

  • Reviewed: 28 June 2025

    9.0
    Clean place with nice staff but quite expensive and far from the city centre.
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    There was a very intense smell because of the newly made building. Very expensive

    Clean room and nice staff

    Stayed in May 2025

  • Reviewed: 19 June 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    The reception is located on the 2nd floor and there was nothing indicating this. Initially, I only found the self check-in computer that did not work properly. Thankfully, a very nice cleaning lady pointed out that there is in fact a reception desk. So better signage would help. Also worth mentioning that the parking garage is a bit small. While the parking spots themselves are large, it is difficult to maneuver in it. It also might be difficult to exit if you have taller vehicles like minivans.

    A newly built B&B Hotel in Vienna. Some of the construction work, like the elevator to the basement (parking lot) was not finished and got a discount for the garage cost. Rooms are nice and clean as to be expected for all the hotels from this chain. The location is excellent as you are near a major Metro (U-bahn) and Urban Train (S-bahn) junction. It's quite easy to reach the city center by public transport. There are some shops and kebab places in the area. It's helpful that they have their own parking garage.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was perfect!

    Stayed in May 2025

  • Reviewed: 15 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.🙂

    Everything was perfect. Good value for the money. The location is new and offers all facilities you might need.

    Stayed in June 2025

  • Reviewed: 15 June 2025

    9.0
    Everything I needed and pretty good for the price.
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    The room had a bit of a new smell. But that's what you get, when the room is new. Will be gone in a couple of weeks.

    Clean room, comfortable bed and everything available what I needed. Breakfast was very ok for the price.

    Stayed in May 2025

  • Reviewed: 30 May 2025

    10
    A Great 1st Time in Vienna
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Not much for snack concessions, no restaurant just frozen pizza ( I got a great fresh pizza from the restaurant Pizzeria Gallo Bianco a couple of doors down the street) No ice anywhere. Only speciality coffee for breakfast which gets pricy per cup needs just breakfast coffee in the lobby for coffee drinkers, no coffee tea in the rooms either.

    The room was nice, clean, spacious and the beds were very comfy. I slept very well it was quite no road noise. My small dog’s traveled with me they were an extra affordable rate daily. The room had air conditioning which was so lovely to return to after seeing the city on a warm day. The staff were friendly and attentive. Breakfast was a standard European continental breakfast meats chews breads eggs. There was also a McDonald’s within walking distance as well as a place to get Döner.

    Stayed in May 2025

  • Reviewed: 30 May 2025

    8.0
    Good value for the price
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Slow check-in people skipping line, no door cards or keys but a door code instead.

    Modern, very clean and comfortable.

    Stayed in May 2025

  • Reviewed: 25 May 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    as above. Small room for 2 people. No good restaurants or markets close by

    Close to subway and tram. Otherwise odd neighborhood with almost no stores, restaurants or shopping except at subway station

    Stayed in May 2025

  • Reviewed: 25 May 2025

    9.0
    Very satisfied.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    New hotel. Very convenient. Comfortable beds, easy access to city center.

    Stayed in May 2025

  • Reviewed: 12 May 2025

    9.0
    You won't go wrong.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Lack of shops and restaurants nearby, so if you want to eat, you have no choice but McDonald's, which is nearby, but considering that the goal of going to Vienna is to see the city, it is not a big problem. It is a new hotel so these are not complaints but suggestions until the hotel is completed to make it a little easier for guests. Leaving the parking lot with the car and raising the ramp and having a slightly richer breakfast, 35 euros for a family of three is not a small amount of money and it is not a lot either, so you must add something for breakfast. Again, I don't want to make it sound like this is a bad thing, it's not so much just small things that raise the level of staying in a hotel.

    Extremely friendly staff. New hotel, we were literally the first to stay in an apartment. Clean, tram at 300 meters, metro at 400, so that's ok. Parking is available within the hotel.

    Stayed in May 2025

  • Reviewed: 12 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean, close to train station great breakfast

    Stayed in May 2025

  • Reviewed: 10 May 2025

    9.0
    Superb
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Some difficulties to use underground parking. System is not fully functional yet.

    Just opened hotel

    Stayed in May 2025

  • Reviewed: 24 July 2025

    7.0
    It was an awesome experience, great facilities and amazing staff
    • Business trip
    • Solo traveller
    • Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The room was not cleaned or not cleaned well for the 5 days I was there

    Great facility, great location

    Stayed in June 2025

  • Reviewed: 16 June 2025

    7.0
    Overall a solid stay and can recommend it for the cost
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately the mattress was slightly too hard, this does strongly depend on personal preference though so it might be fine for other people. Furthermore the area is unfortunately a bit run down so the hotel is one of the better looking buildings (so no views here).

    Overal the staff was friendly and receptive to my requests and questions. The room looked as advertised, was clean and had a big window with lots of natural light coming in. The sanitary facilities were clean and well maintained. The hotel was easy to reach on foot from Spittelau Metro/Train station within 5-10 minutes.

    Stayed in June 2025

  • Reviewed: 25 May 2025

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Lack of towels and my room has been cleaned only on the first two days of my stay. The rest of the days my room has not been cleaned.

    Stayed in May 2025

  • Reviewed: 1 September 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in August 2025

Showing 1 – 25

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