Σχόλια του Henriette Stadthotel Vienna 4 αστέρων

Dear Nikolaos, thank you for taking the time for your detailed feedback. We know that you were not very content with and during your stay and as you mentioned yourself, we did what was in our power, to save that stay. Having you, in spite of everything, pointing that out, is a great complement to our team and we thank you for that. We apologise again for the inconveniences of the constructions; and upgrading you to a courtside room was hopefully a good option to get a little distance to the noise. It is a pity that the sleeping situation in the end was more of a discomfort to you than our renovations. Thank you for your feedback on the bedsheets as we take it seriously and are planning on doing some changes. The linen bedsheets you found in the Deluxe Rooms with a balcony, to which you got upgraded, should be the cherry on top for our guests and even more comfortable than our cotton sheets. As the feedback on them recently is not very positive and similar to your impression, we will exchange them with the cotton version. Finally, we opted for separate blankets for our rooms, as from experience we learned that they are the preferred choice of our guests. We are sorry that for you this was definitely the opposite and all we can wish for is that maybe, sharing a small blanket has gotten you even closer. Constructions are done and we would appreciate to see you again in the future, giving us the chance of a better second impression. ♥ Your Henriette Stadthotel Team

Dear Nikolaos, thank you for taking the time for your detailed feedback. We know that you were not very content with and during your stay and as you mentioned yourself, we did what was in our power, to save that stay. Having you, in spite … Εμφάνιση περισσότερων

Dear Mela, thank you for your feedback. We are happy to see that you liked our location, the comfortable rooms and we could be great hosts to you. We are sorry to hear that you had problems with the AC – in that cases please do not hesitate to ask us at the reception ss we can regulate it from our position and see if there is any malfunction. As well to figure out why your room was not cleaned? Maybe you had your “do not disturb sign” out? Also, with our breakfast as we really give our best to cover everyones desires or any special needs but are always curious to learn what our guests are still missing – let us know :) Your Henriette Stadthotel Team

Dear Mela, thank you for your feedback. We are happy to see that you liked our location, the comfortable rooms and we could be great hosts to you. We are sorry to hear that you had problems with the AC – in that cases please do not hesitate… Εμφάνιση περισσότερων

Dear Marilena, thank you for your very great feedback. It is so nice to hear that you loved your stay. That you reached the city center easily by walking or with the metro in front of our doors. Thank you for complementing our friendliness, we are soo happy that we could be helpful with our advice :) Great to hear that you would choose us again, we are very much looking forward to see you again. In fact, the bath room is about to get renovated so we will consider your advice to make some improvements to make you find everything you need in your room next time. We are sorry to hear that you had trouble with either the bath tube and the television. As it seems that you let us know during your stay, I am sure we did our best to fix everything as soon as possible and I can just assume that there was some bigger problem and no possibility to change the room, because this is what we would normally do in that case that you can enjoy your stay to the fullest. We are sure we will do better next time or you will even be surprised of some positive changes. Your Henriette Stadthotel Team

Dear Marilena, thank you for your very great feedback. It is so nice to hear that you loved your stay. That you reached the city center easily by walking or with the metro in front of our doors. Thank you for complementing our friendliness… Εμφάνιση περισσότερων

Dear Simela, Thank you for taking the time to share your wonderful review with us. We are delighted to hear that you had an exceptional experience during your stay at Henriette Hotel. We take great pride in maintaining a high standard of cleanliness throughout our hotel, and it's heartening to know that you found our rooms and common areas to be very clean. Our team is dedicated to ensuring your comfort, and your kind words about our helpful and smiling team members are much appreciated. We couldn't agree more about the convenient location of our hotel, right in front of the metro line. It's fantastic that you found it easy to access Stephansplaz and the city's attractions with such ease. And yes the elevator to the platform is a great convenience. (Especially with luggage.) Your feedback about the breakfast is valuable, and we appreciate your input. We are constantly looking for ways to improve, and we will certainly take your suggestion into consideration. Thank you for your warm recommendation, and please know that we would be thrilled to welcome you back to Henriette Hotel in the future. Warm regards, Veronika and the Henriette Team

Dear Simela, Thank you for taking the time to share your wonderful review with us. We are delighted to hear that you had an exceptional experience during your stay at Henriette Hotel. We take great pride in maintaining a high standard of … Εμφάνιση περισσότερων

Dear Hadjipapanikolaou, Thank you for choosing our hotel and for taking the time to share your positive feedback. We're thrilled to hear that you found our hotel to be very clean and conveniently located. Our team takes pride in providing excellent service, and we're glad they were able to assist you during your stay. It's great to know that you found the rooms to be comfortable and spacious. Regarding breakfast, we appreciate your feedback about the variety. We continuously strive to improve our offerings, and your comments will certainly be taken into consideration for future enhancements. We're delighted that you had an overall enjoyable experience, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Enjoy the rest of your day! Warm regards, Veronika and the Henriette Team

Dear Hadjipapanikolaou, Thank you for choosing our hotel and for taking the time to share your positive feedback. We're thrilled to hear that you found our hotel to be very clean and conveniently located. Our team takes pride in providing … Εμφάνιση περισσότερων

Dear Vasiliki, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your stay. Regarding the breakfast, we apologize for the lack of croissants, and hot dishes. We strive to offer a wide selection of breakfast items, and we will address this with our kitchen team to ensure improvements are made. For the orange juice: We aim to be eco-friendly, that's why we choose not to have certain fruits that don't grow in our area. Instead, we try to find alternatives. We understand your disappointment with the view from the superior room balcony. While we cannot change the surrounding area, we recommend requesting a room with a different view during your next stay. Our Welcome Crew will be more than happy to assist with this. Regarding the paid coffee water, we regret any inconvenience this may have caused. As the water in Vienna is good to drink, the water bottles cost a small fee. We take cleanliness seriously, and we are sorry about the spider web on the balcony. Our housekeeping team will conduct a thorough inspection of all balconies to ensure they are pristine. We do have a common area which opens at 2 pm, where you can enjoy our Honesty Bar. We apologize if this was not communicated to you. We sincerely apologize for the hot water issue you encountered. Technical problems can occur, and we assure you that we are taking measures to prevent such occurrences in the future. We greatly value your feedback, and we want to assure you that your concerns have been heard and are being addressed. We truly hope you will give us another chance to provide you with a better experience in the future. If you decide to return, please reach out to our Welcome Crew, who will make sure your stay is much more enjoyable and comfortable. We would be happy to welcome you back and showcase the improvements we've made based on your valuable feedback. Kind regards, Veronika and the Henriette Team

Dear Vasiliki, Thank you for sharing your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the shortcomings you encountered during your stay. Regardi… Εμφάνιση περισσότερων