Reviews of Chalet Park by Maier Mäder

The house was great and fully equipped

It is in a good location and the price is fair.

One double bed is only reachable with a very steep ladder which makes it impossible to reach for Kids or older people.

It's a nice concept, having a small compact chalet for short stay. Houses are designed nicely and efficiently.

Our unit (204) was showing bad maintenance. Two ceiling boards were half dismounted, a lot of dust on the ventilation covers, spider webs, usage marks on walls, each piece of cutlery was from different set, scratched frying pan, water boiler and coffee machine full of limestone, dishwasher seems to be not functioning properly...

We were really looking forward to staying here based on the online information, but our stay turned out to be anything but what we expected.

It started with a difficult check-in, where the on-site portal did not work and actually had to call customer service for help. We got the two farthest units from each other even though we requested units next to each other at the time of booking. We were told the reason is that all other units are already checked into. However, one of the units was empty the whole night next to one of our units. One unit's bedroom smelled of cigarettes. Dishes in one of the kitchens we dirty. There was a small patio from the bedrooms, but the door in one of the units was boarded up shut. Bathrooms smelled like rotten eggs and were super tiny. Temperatures were 28 C in the units, and the "green" cooling system was a joke. There were no windows to open, but the front door where there was no protection against mosquitoes, literally leaving no option to air the units out and cool the hot temperatures inside. It was impossible to sleep, and we could not wait to leave. Check-out was also a pain in the neck, with the portal still not working. Do yourself a favor and go somewhere else! Do not waste your money!

I recommend checking in immediately after receiving their email. It can take some time for your registration and payment to appear in their system. We spent about 15 minutes activating our cards on-site, but it was mainly our fault for not checking sooner since we received the registration email in advance.

Design of the apartment was good.

When we came, everything was dirty! The sink was full of water, the bed linen wasn't changed after guests before us, we have found dirty towels, the fridge was full of old used food. Later, they moved us to another tidy apartment, but we were shocked by everything we saw in the previous one, especially because we were with kids. The price is unjustified in our case.

Please PLEASE do yourself a favor and don’t stay at this property. No matter if it’s cheap, you will regret it.

The damn thing is a sauna and you can’t control the temperature. We simply couldn’t sleep the whole night. If you contact them they won’t do anything about it, just read reviews on Google. The place is kinda nice and all, but unless you’re ok with a stuffy room set at nearly 30c, please pick something else and you’ll be happier. Also be aware that booking won’t refund you since they can’t contact the property. At this point this is basically a money making machine. Please don’t fall for this scam.

Convenient. Automated check in. Park in front of hotel room

Not able to open a window. Door can be opened but that is not desirable.

Location was good, chalet was modern.

We had an unpleasant experience during our stay at the chalet. An animal, probably a rodent, was in the accommodation, ate part of our food, damaging the packaging. We reported the issue and were denied a refund for the two remaining nights. Instead, we were moved to a hotel owned by the same company. However, the hotel did not match the standard of the chalet we had booked, as we had to be in two rooms. Despite the inconvenience, we received no official apology or compensation. We feel the situation was poorly handled and not in line with professional customer service standards.

Very modern apartment with all facilities that you need to spend a day, night or even a week. Self check-in available 24/7. It is suitable for 5-6 people. Quiet and calm neighborhood. Small town just next to highway from Switzerland to Germany. Worth to stay for night when traveling long distance by car.

N/A

Well designed chalet in a quiet location

Beware: Check in was problematic. We have been charged 4 times the agreed price due to badly designed check in process. Internet connection is very weak. The kitchenette was lacking dish cloths and tea towels.

Spacious, easy check in, easy parking, very nice, calm and safe place.

No toilet paper and soap. A bit dirty - table, shower glass.

This is the third time i have stayed at this property, always happy to return here. the property is nice and spacious and is in a good location. i took my dog with me this time and it was perfect, lots of places near by to walk him

This time the kitchen wasnt very well stocked, there was no dishwasher tablets and no basics like salt and pepper in the kitchen. also there were some pieces of cutlery missing. and as usual it was boiling hot inside but i finally figured out how to use the aircon 😆

Good location, easy access. Plenty of parking right in front of your room

Keyless entry system. You need to use the kiosk to obtain your personal key cards to open the room. 1.5 HRS LATER. At 2200hrs we were in. Phone call to the help desk took 20min to connect and talk w a person. Evidently the kiosk wasn’t working because the cards we got didn’t work. Then she says, look in the bin to the right on the door…..There was a traditional metal key in there that unlocks the door. While this was great for us after 90 min of frustration, but also 100% unnerving that there is a key sitting just outside the door.

The chalet was very modern, comfortable and well appointed. When we had problems checking in the gentleman we called was helpful and sorted it out quickly. The kids enjoyed the mezzanine beds. Location was good with food options nearby although as it was a Sunday we were slightly limited. Would recommend Hoi Burger just up the road. Parking was easy. It was mega hot that day so we were very glad of the air conditioning.

There was a pungent smell in the toilet and the shower didn't drain very well. It also seemed as though the hot water was turned off at about 1030 just before we left which was slightly unhelpful as we were trying to wash up. A minor thing but only one of the remote controls worked