Reviews of Apartment Diefenbachgasse

Nothing. Unfortunately, there was nothing about this property that I found enjoyable or satisfactory.

The worst experience I’ve ever had. We arrived at 11 PM with my wife, our 8-month-old baby, and our 4-year-old child. The building was completely dark with no lighting and looked like a ruin. It was under renovation and appeared old, messy, and honestly, quite scary. There was no elevator, and since the building was being renovated, getting in and out of the apartment was very difficult—especially with kids and luggage. The apartment itself was extremely dirty. I had to go out and buy a mop just to clean the floors myself. The water from the mop turned black instantly—it was that bad. Despite the conditions, we stayed for 12 nights. On the day of checkout, we were 15 minutes late (our checkout time was 10:00 AM, and we left at 10:15). In that short window, a cleaner stormed in yelling at us aggressively for not being out. She scared our kids, who started crying, and she was incredibly rude—threatening us and saying she didn’t care if our belongings were still inside, we had to leave immediately. In addition to the cleaner, the apartment owner also contacted us during that time. He told us that he didn’t care if we had children inside or whether we were ready—we had to leave the apartment that very second. Even though I apologized and offered to pay for a full extra night just because of those 15 minutes, they showed no understanding at all. I usually don’t leave reviews, even though I travel often. But I feel it’s important to warn others. Staying at this apartment was an extremely unpleasant experience—and I wouldn’t recommend it to anyone.

Then neighborhood isn’t the best and the building per se is run down. The apartments is modern and comfortable

The apartment was spotless when we arrived. The beds were really comfortable, and kitchen was well-equipped. The apartment was easily accessible - no more than 5 minutes away from U4 (metro) and bus station, so it wasn't difficult reaching the main attractions. We felt safe during the night. The shops were a few minutes away.

Everything was fine - except for the entrance to the building, which seemed creepy. (It's being renovated at the time of writing this review.)

The apartment was clean and comfortable. Easy to access from the metro

The building is really old and under renovation so when we arrived we thought we were scummed because from the outside it seemed like it was abandoned. The corridor and stairs need renovation

Room is okay. It has all the facilities that are required for the stay.

The corridor. The first impression before going to the room will make you cry. The corridor and stairs really need renovation.

The apartment itself was fine. Nothing to write home about.

The exterior of the building was completely covered in scaffolding. The common areas were pretty unacceptable. There were construction materials all over the place. It was not clean at all. The workers started at 6:30 in the morning, banging on pipes. When the reconstruction is done, I can imagine it being a beautiful building.

The entrance and stairwell are in very bad condition. The apartment is comfortable, easy to access from the metro, modern and clean.

The entrance and stairwell. Noisy because of busy street. No air conditioning, so windows must be left open.

Kitchen was missing some cookware

Nice apartment and convenient location next to a metro station. It had all the necessities.

The building is under renovation with scaffolding outside. When we arrived at night we thought we were scammed! Luckily the instructions were good and we found the apartment which was nice and we quickly recovered! It would have been useful to have been notified of the situation...

SCAM SCAM SCAM .!! DONT BOOK IT The place is located inside a building, not only in a bad or neglected state, and not dirty. Instead, it's in a dilapidated building where the entrance door needs to be kicked open. My mother, who was with me, expressed her concern about the place and stated that she would never want her daughter to spend time there. Not all guests may have been as fortunate as us in trying to open the door. I am attaching photos and videos to illustrate the situation. During our stay, a visibly intoxicated homeless woman aggressively entered the apartment, causing us fear. This incident led us to discover the method of entry. Kicking the door in, because there no lock. Later, we observed her collecting plastic bags in the central courtyard, leading us to believe she did not reside there, but that anyone could enter without restrictions. The building's conditions speak for themselves, and I consider it crucial that this information be included when offering the place. The host argues that the state of the building is not their responsibility. This raises a significant concern about transparency in the accommodation description. I believe it goes without saying that it's misleading not to include such crucial information; it could be considered deceptive. I have confidence in the integrity and trust that Booking had previously conveyed to me, which makes it unnecessary to go into extensive details. It is the responsibility of the host to maintain the condition of the space they offer. It is truly disheartening that the opposite is expected.

The building is literally falling apart, as evidenced by the photos of the crumbling walls, the burnt walls, the putrid smell, the broken stairs and floor. The main door lacks any protection and can only be entered by kicking it. It is regrettable that someone would offer accommodation in such a building, not only putting guests at risk but also excusing themselves by saying that the state of the building where their apartment is located is "not their responsibility". I could understand if it were a matter of cleanliness, neighbors, or noise, but the problem is that the building lacks any kind of security for entry and is in truly deplorable condition. I have attached photos because it may seem hard to believe. Furthermore, when I contacted them, they expressed regret that the place did not meet my expectations (which I consider a real offense) but offered me another apartment, in a very distant area, of course, at an extra cost! In the end, I told them it was offensive that they would try to charge me more for this scam. They said they would not charge me more, but insisted I go to the other place. After this scam, would you trust this HOST? I certainly wouldn't. To date, I have received no response from the HOST or Booking regarding a refund, as I had to pay for another emergency accommodation since staying in that unsafe and dilapidated place was impossible.

The location

Not enough toilet tissue

Location. Size of apartment.

No laundry soap or instructions on using the machine No coffee Too many messages from owner WiFi disconnected/slow

Near metro station. Also cheap P+R parking nearby. Appartment itself is very nice, has washing machine, laundry machine, two king beds (sheets included). Furniture is modern, but shows a few signs of aging.

The building is bad. In state of renovation for few years now, but no work is done.

The stay was perfect. The apartment is near the metro, the apartment was clean, well equipped. We got the keys with no problems form the security box. Only the house and surroundings was a bit horrible, but under construction, so it will be new soon.

The house under construction.