تقييمات Hotel DAS SAAL

Dear Assaf, Thank you for your feedback. We would like to clarify that you originally booked a room for one person. The additional charge you received was due to the second person staying in the room. Normally, this extra fee is €85, but as a courtesy, our receptionist only charged you €50. We hope this explanation helps, and we appreciate your understanding. Best regards

Dear Assaf, Thank you for your feedback. We would like to clarify that you originally booked a room for one person. The additional charge you received was due to the second person staying in the room. Normally, this extra fee is €85, but a… عرض المزيد

Dear Guest, Thank you for your stay and for your review. We regret that your experience did not meet your expectations. Unfortunately, the noise during your stay was due to a large event at the congress center across the street, which is outside of our control. Your room was booked very spontaneously and directly at the reception in the hotel about online booking platform. In order to avoid a long wait, we offered a room that was not yet fully cleaned, as housekeeping was still in progress. This is not our usual standard, and we truly apologize but we were also not ready for an online reservation directly in the Hotel for 3 persons. Regarding the delay: while we informed your wife about room rates, the reservation was completed online via a booking platform. Such bookings can take up to 30 minutes to appear in our system, which contributed to the waiting time. We understand your frustration and are sorry for the inconvenience. We hope for the opportunity to welcome you again under better conditions and wish you all the best. Kind regards Erdem Karatas General Manager

Dear Guest, Thank you for your stay and for your review. We regret that your experience did not meet your expectations. Unfortunately, the noise during your stay was due to a large event at the congress center across the street, which is … عرض المزيد

Dear Fahad, Thank you for your review. We’re glad to read that you appreciated our new facilities and the excellent service from our head chef. We sincerely apologize for any confusion regarding the taxes and the cleaning service. We will review these concerns to ensure clarity and better service for our guests in the future. Thank you for your valuable feedback, and we hope to welcome you back soon. Kind regards, Miriam Kuricini Front Office Manager

Dear Fahad, Thank you for your review. We’re glad to read that you appreciated our new facilities and the excellent service from our head chef. We sincerely apologize for any confusion regarding the taxes and the cleaning service. We will… عرض المزيد

Dear Malik, Thank you for your positive feedback. We’re glad to read that you enjoyed the cleanliness and newness of our hotel, as well as the great value for money. We apologize for the issue with the shower and appreciate your comments, as we always strive to improve our services. Regarding the parking, we are sorry if there were any inconveniences for you and we’ve taken your feedback to heart and discussed the matter internally. As a result, we have already made adjustments to our parking fees to offer a more balanced option for our guests in the future. We hope to have the pleasure of welcoming you back at our hotel soon! Best regards, Miriam Kuricini Front Office Manager

Dear Malik, Thank you for your positive feedback. We’re glad to read that you enjoyed the cleanliness and newness of our hotel, as well as the great value for money. We apologize for the issue with the shower and appreciate your comments,… عرض المزيد

Dear Fahad, Thank you very much for your friendly review! We're pleased to read that you enjoyed the delicious food from our Tunisian chef and appreciated the peaceful location near the city center and the lake. We apologize for the inconvenience regarding the bathroom facilities. Your feedback is valuable, and we will take it into consideration for future improvements. We hope to welcome you back again soon! Kind regards, Miriam Kuricini Front Office Manager

Dear Fahad, Thank you very much for your friendly review! We're pleased to read that you enjoyed the delicious food from our Tunisian chef and appreciated the peaceful location near the city center and the lake. We apologize for the i… عرض المزيد

Dear Munerah, Thank you for sharing your feedback. We are glad to read that you appreciated our hotel's location and parking facilities. However, we sincerely apologize that your stay was not as comfortable as you had hoped due to the lack of air conditioning. While we do not have traditional air conditioning, we do offer a modern and environmentally friendly ceiling cooling system designed to enhance comfort during warmer months. We understand how important this is, especially in summer, and we appreciate your comments as we continually seek to improve our services. We hope to have the opportunity to welcome you again in the future for a more pleasant experience. Kind regards, Miriam Kuricini Front Office Manager

Dear Munerah, Thank you for sharing your feedback. We are glad to read that you appreciated our hotel's location and parking facilities. However, we sincerely apologize that your stay was not as comfortable as you had hoped due to the … عرض المزيد

Dear Hamed, Thank you so much for your perfect rating and kind words! We are delighted to hear that you found everything to be outstanding, from our new facilities to our staff's attentive service. We look forward to welcoming you back each time you visit us at the Congresshotel DAS SAAL. Best regards, Miriam Kuricini Front Office Manager

Dear Hamed, Thank you so much for your perfect rating and kind words! We are delighted to hear that you found everything to be outstanding, from our new facilities to our staff's attentive service. We look forward to welcoming you back… عرض المزيد

Dear Guest, thank you very much for your feedback. We are pleased to hear that you enjoyed the serenity of our hotel. Regarding your comment on air conditioning, we would like to inform you that our new hotel is equipped with the latest technology. Instead of traditional air conditioning units or fans, we have installed an innovative ceiling cooling system. This system ensures a comfortable and even temperature in the rooms without the typical noise or drafts associated with conventional air conditioning units. We hope you had a pleasant stay with us and look forward to welcoming you back soon. Kind regards from DAS SAAL Erdem Karatas General Manager

Dear Guest, thank you very much for your feedback. We are pleased to hear that you enjoyed the serenity of our hotel. Regarding your comment on air conditioning, we would like to inform you that our new hotel is equipped with the latest t… عرض المزيد