Reviews of COOL MAMA Hotel Salzburg
Josef-Brandstätter-Straße 1, Liefering, 5020 Salzburg, Austria

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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewTotally nothing
All of them It’s a total scam Rude stuf and bad food They charge even if u breath
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFantastic hotel. It's new, modern, esthetic. The breakfast is on the top floor - a bar in the evening - with an amazing view on Salzburg. It's a bit outside of the city center, but it has lots of parking space - which was important for me.
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewModern and trendy Convenience of parking Free public transport tkts
Extra £3 for a comfortable pillow!! Extra charge for an omelette despite £22 for a very standard full English breakfast. I’m not sure No complimentary water. These are very standard stuff these days
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewBeautiful, modern, bathroom nice, overall really nice accommodation
Location was a little further than we expected from centre
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThis property is a lovely, very modern, surprise. This not your quaint Salzburg property. It is a sleek, modern, very well run hotel that exceeded my and my family' s expectation. We look forward to going back and enjoying everything again... and again... go and enjoy!
Absolutely nothing
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt was a cool room- with a great view at breakfast! Great selection of food too
Strict dress code prevented us eating dinner at the Sky Restaurant. Staff could have been friendlier!
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewAmazing views from your room. Modern feel. Restaurants were great.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe place was indeed 'COOL', and i don't know what constitutes as a place being 'mama' but I'm sure it succeeded to fulfill those requirements as well.
nothing, everything was fab!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified review• Spacious, spotless rooms with modern fittings that made the stay very comfortable. • Excellent breakfast spread with plenty of variety. • Friendly, cheerful, and welcoming staff who made the experience even better. • The rooftop bar is a real highlight with stunning views a great place to unwind.
1) The rooftop bar being shut on Sundays was a bit of a letdown. 2) The commute from Salzburg Hauptbahnhof is slightly inconvenient — the bus drops at Salzburg Arena, and the short walk to the hotel can feel dingy and poorly lit at night.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewArchitecture
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewAs an American in Austria, we were treated well and the staff were exceptionally helpful with directions and generally getting around the area.
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe staff were exceptional very helpful explaining about public transport and explaining the city tax included free access to public transport. The member of staff printed us off travel passes and provided us with time tables and recommendations of what to see and were to eat and go for a drink. When checking out the following day I witnessed a guest complaining about a 5 Euro daily charge for parking which I was aware of as the booking information explained this and also when I checked in I was informed of this. The guest was addiment that "Booking" stated it was free. The issue was handled very professionally by the member of staff on the reception desk. The hotel was modern, clean and the room spacious with smart tv and smart lighting. The breakfast in the Sky lounge was high quality and the views of the surrounding mountains of Salzburg breathe taking. Breakfast is an absolute must for the experience.
The stay at the hotel was a wonderful experience and the staff complimented the beautiful hotel the only drawback was my stay was just for one night.