Comentários de Do Step Inn Home - Hotel & Hostel 2 estrelas

Dear Mariane, Thank you for your kind review! We're happy to hear that you found your stay clean, comfortable, and worth it. While you felt the location wasn’t the best, we’d like to highlight that Westbahnhof train station is just a 3-minute walk away, offering access to the underground, airport bus, trams, and buses, making it easy to get around Vienna. We appreciate your feedback and hope to welcome you again soon! Best regards, Your DoStepInn Team

Dear Mariane, Thank you for your kind review! We're happy to hear that you found your stay clean, comfortable, and worth it. While you felt the location wasn’t the best, we’d like to highlight that Westbahnhof train station is just a 3… Mostrar mais

Dear Ana, Thank you for your review. We’re truly sorry to hear that your experience didn’t meet expectations. We apologize for the issues you faced with cleanliness, the lack of quiet during the designated hours, and the absence of an elevator. We also understand the inconvenience of not having a socket near the bed, and we will look into improving this. Please rest assured that we will also be addressing the matter of knocking after check-out time with our staff to ensure to provide efficient privacy in the future. Your feedback is invaluable in helping us improve, and we hope to have the chance to provide a better experience for you in the future. Your DoStepInn Team

Dear Ana, Thank you for your review. We’re truly sorry to hear that your experience didn’t meet expectations. We apologize for the issues you faced with cleanliness, the lack of quiet during the designated hours, and the absence of an eleva… Mostrar mais

Dear Valentina, Thank you for sharing your feedback. We are glad to hear that you appreciated the location of the hostel. However, we are truly sorry to hear about the issues you experienced during your stay. We apologize for the discomfort of the bed and the noise, as well as the small bathroom. We also regret that the cleanliness did not meet your expectations, especially regarding the changing of bed linens and the overall cleaning process. We take cleanliness very seriously, and we will review our procedures to ensure all areas are properly maintained for the comfort of our guests. Your feedback helps us improve, and we will be taking steps to address the concerns you raised. We hope you will consider staying with us again for a better experience. Best regards, Your DoStepInn Team

Dear Valentina, Thank you for sharing your feedback. We are glad to hear that you appreciated the location of the hostel. However, we are truly sorry to hear about the issues you experienced during your stay. We apologize for the discomfort… Mostrar mais

Dear Luís, Thank you for your feedback. We're glad to hear that you found our staff to be nice and helpful. We sincerely apologize for the issues you experienced during your stay. We take all concerns seriously, especially regarding the behavior you described from our manager. Please know that we will address this internally to ensure a more respectful experience for all guests and staff. Regarding the smoking area, we understand that the smell may have been unpleasant, and we will look into ways to improve the ventilation in the hotel. As for the cleaning schedule and acoustics, we appreciate your feedback and will explore options to minimize noise disturbances for future guests. We apologize for the inconveniences you encountered and hope to provide you with a better experience in the future. Best regards, Your DoStepInn Team

Dear Luís, Thank you for your feedback. We're glad to hear that you found our staff to be nice and helpful. We sincerely apologize for the issues you experienced during your stay. We take all concerns seriously, especially regarding th… Mostrar mais

Dear Patricia, Thank you for sharing your experience with us! We're thrilled to hear you found the location convenient, with easy access to public transport and nearby amenities. We're also glad the room met your expectations for a short stay in Vienna. We appreciate your feedback regarding breakfast. We aim to provide a simple but satisfying selection and will continue to evaluate how we can enhance the variety to better meet guest expectations. We look forward to welcoming you again on your next visit! Your DoStepInn Team

Dear Patricia, Thank you for sharing your experience with us! We're thrilled to hear you found the location convenient, with easy access to public transport and nearby amenities. We're also glad the room met your expectations for a… Mostrar mais

Dear Wendell, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We understand how important a comfortable and fresh environment is, especially when traveling with a child, and we deeply regret that this was not the case for you. We are truly sorry for the cigarette smell issue, and we can assure you that we take such matters seriously. We will investigate the cause of the odor and address it accordingly. Regarding the front desk service, we are sorry to hear that your concerns were not handled properly. Our goal is to ensure that all of our guests feel heard and valued, and we will work on improving the responsiveness and care of our team in the future. We understand how frustrating this must have been, and we hope to have the opportunity to provide you with a better experience next time. Your DoStepInn Team

Dear Wendell, Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We understand how important a comfortable and fresh environment is, especially when … Mostrar mais