Reviews of Emma Apartments-

Thank you very much for your review. We would like to clarify a few points: Already before booking, it is clearly stated that our apartments operate with self check-in and self-catering – we mention this several times in our communication. For this reason, there is no staff present at check-in, which allows us to offer fair and affordable prices. In the messages you receive right after booking, such as the “Important Information for Your Stay” and our check-in guidelines, we also kindly remind you that check-in is possible from 4:00 PM. This information is visible both before and after your reservation. Despite the self check-in concept, our team is available daily during office hours, and we usually reply to WhatsApp or SMS inquiries within a few minutes. Should any issue arise in the apartment, one of our team members will of course come by as quickly as possible to resolve it. We also communicate transparently that our reception at the Emma Deluxe Aparthotel, just two minutes away, is staffed at certain times. We put a lot of effort into ensuring our guests enjoy a pleasant and stress-free stay. To help with this, we kindly ask that the provided information is read carefully – it’s designed to make check-in and your stay as smooth as possible. we apologize but It is therefore the guest’s responsibility to carefully read the provided messages and information when booking an apartment with self-catering and self check-in. Kind regards Your Emma Apartment Team

Thank you very much for your review. We would like to clarify a few points: Already before booking, it is clearly stated that our apartments operate with self check-in and self-catering – we mention this several times in our communication.… Show more

Thank you very much for your feedback and the kind words about your stay 😊 Please note that we offer a laundry room in our building with washing machines and dryers available free of charge for all guests 🧺✨ Installing a washing machine and dryer in every apartment would unfortunately mean that we could no longer maintain the attractive prices we currently offer. We appreciate your understanding and would be happy to welcome you again in the future! Best regards Your Emma Apartment Team

Thank you very much for your feedback and the kind words about your stay 😊 Please note that we offer a laundry room in our building with washing machines and dryers available free of charge for all guests 🧺✨ Installing a washing machine … Show more

Dear Guests, Thank you very much for your review – we’re truly glad to hear that you enjoyed the apartment! 😊 Yes, that's correct: our apartments do not have air conditioning, and this is a conscious decision. 🌿 We inform our guests clearly before and after booking that we are an eco-friendly property. ❗ Air conditioners consume a large amount of energy and have a significant impact on the environment. For this reason, we have deliberately chosen not to use them – to help protect our beautiful natural surroundings. 🌍 With a rate of only €50 per person, including bed linen, towels, a starter set, final cleaning, local tax and mobility fee, we hope you understand that a fan, which consumes a lot of electricity, cannot be included in the price. The optional €20 flat fee per fan, per stay, is in our opinion very fair – especially considering that many guests leave the fan running all day, even when they are not in the apartment, which unfortunately leads to high energy waste. ⚡ Our prices are very reasonably calculated, and guests receive this information before arrival. Thank you for your understanding – please feel free to reach out if you have any questions. Warm regards Emma Apartment Team

Dear Guests, Thank you very much for your review – we’re truly glad to hear that you enjoyed the apartment! 😊 Yes, that's correct: our apartments do not have air conditioning, and this is a conscious decision. 🌿 We inform our guests clear… Show more

Dear Guests, Thank you very much for your review. We are happy to hear that you had a pleasant stay with us. Please note that there is an elevator in the right-side building. Unfortunately, due to structural reasons, it was not possible to install an elevator in the left building. We’re sorry that the stairs to your apartment were a challenge for you. Just to clarify, access is not through the basement but conveniently through the underground garage, where you can park your car and reach your apartment via a few stairs. We offer our guests very competitive apartment rates and, despite the affordable pricing, we provide a small starter package that includes bed linen, towels, toilet paper, dishwasher tablets, dish towels, a microfiber cloth, and hand soap. To continue offering this service at a fair price, we charge a fee of €20 per fan. This is due to high energy costs, which are not included in the base rate—especially considering there are only a few truly hot days each year. Thank you for your understanding and all the best, Your Emma Apartment Team

Dear Guests, Thank you very much for your review. We are happy to hear that you had a pleasant stay with us. Please note that there is an elevator in the right-side building. Unfortunately, due to structural reasons, it was not possible t… Show more

Subject: Important Matter – Playing in the Parking Area Dear Guests, Yesterday, your children were playing with a ball near the parked vehicles and hit a car. Please be aware that our parking area is not a football field, and there are high-value vehicles parked here. The incident was recorded by our video surveillance system. Despite multiple requests to stop playing, this was ignored. You were kindly informed about the situation, yet instead of intervening, it was taken lightly. If any damage has occurred, it can be verified through our video recordings. We have now sent you a photo where we can prove that we definitely have video surveillance. We will inspect the affected vehicle again today and review the footage. If any damage is found, we will unfortunately have to hold you responsible for the repair costs. Additionally, we would like to inform you that the road from the beginning of our building is a private road and belongs to our private property. We ask for your understanding and more consideration for the circumstances on-site, as well as for the respect of both our property and the property of other guests. Finally, we would like to point out that our prices are extremely competitive. During the peak season, the rate is €68 per person for a spacious 75 m² apartment with two bedrooms and two bathrooms, including final cleaning, bed linen, and towels. If you find this too expensive, we encourage you to compare with the prices of competitors – we offer the best value in the region. Best regards, Emma Apartments

Subject: Important Matter – Playing in the Parking Area Dear Guests, Yesterday, your children were playing with a ball near the parked vehicles and hit a car. Please be aware that our parking area is not a football field, and there are hi… Show more

Thank you very much for your wonderful review! We are delighted to hear that you were satisfied with your stay. We sincerely apologize if the explanation was not clear enough – our apartments are equipped with a microwave-oven combination. We would love to welcome you back in the future! Kind regards Natalie and Cornelis and our team

Thank you very much for your wonderful review! We are delighted to hear that you were satisfied with your stay. We sincerely apologize if the explanation was not clear enough – our apartments are equipped with a microwave-oven combination. … Show more

Dear Guest, thank you for your positive feedback regarding our clean and spacious facilities, the ski room with heated boot dryer, the underground parking, and the mountain view from your apartment. We are delighted that you enjoyed these aspects of your stay. We apologize for any confusion caused by our multiple communications regarding the rental rules. Our goal is to ensure that all guests are well-informed, especially since we offer only self-check-in without personal assistance. We will review our communication to make it clearer and more understandable. Regarding the location, we understand that our apartments are situated slightly outside the city center to provide a peaceful environment. We appreciate your understanding that this may be less ideal for guests without a car. However, the nearest bus stop is only a 2-minute walk from the house, which facilitates access to the city center. Kind regards Natalie and Cornelis a

Dear Guest, thank you for your positive feedback regarding our clean and spacious facilities, the ski room with heated boot dryer, the underground parking, and the mountain view from your apartment. We are delighted that you enjoyed these a… Show more

Dear Sultan, Unfortunately, we found the apartment in a condition that didn’t meet our expectations, and the bed was damaged after your stay. We kindly asked you to cover the costs, and were surprised when you responded with a threat of a negative review. Nevertheless, we wish you all the best and hope that good things come your way. Karma Best regards, The Emma Apartment Team

Dear Sultan, Unfortunately, we found the apartment in a condition that didn’t meet our expectations, and the bed was damaged after your stay. We kindly asked you to cover the costs, and were surprised when you responded with a threat of a … Show more