Reviews of Falkensteiner Hotel & Spa Carinzia Superior 4 stars
Tröpolach 156, 9631 Tröpolach, Austria
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewAll was great
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBeautiful property and great facilities
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel at great location, perfect match for summer holidays.
I couldn’t find any negative side, everything was amazing and spot on.
Dear Mr Filip, Thank you very much for taking the time to provide this fantastic feedback, we really appreciate it. We are delighted that we were able to impress you in all areas and thus play a significant, positive part in your wonderful holiday. Our hotel underwent a complete renovation three years ago and you were able to see the results for yourself. Our rooms are relatively large, so you feel very comfortable even after a longer stay. Customer satisfaction is our top priority, and your review shows us that we are on the right track. We wish you a wonderful summer with many relaxing hours and would be delighted to welcome you back and pamper you again. As our guests, you are always welcome. Your Falkensteiner Carinzia team
Dear Mr Filip, Thank you very much for taking the time to provide this fantastic feedback, we really appreciate it. We are delighted that we were able to impress you in all areas and thus play a significant, positive part in your wonderful… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewPerfect location, nice interior, very good spa and pool. Many options for any activity.
There is no AC in the whole building which was pretty unpleasant, especially in the restaurant.
Dear Ms Dora, Thank you very much for taking the time to write a review. We are delighted that you enjoyed the range of activities on offer at the hotel and in the surrounding area. We have a beautiful spa and wellness area, which was renovated last year and leaves nothing to be desired. Unfortunately, we do not have air conditioning in the rooms, but they are equipped with very good fans that can cope with the heat very well. The restaurant, on the other hand, is equipped with air conditioning. Thank you for your feedback; we have forwarded it to our chief technician, who immediately turned the temperature down a few degrees. We wish you a wonderful summer with many relaxing hours and look forward to welcoming you back again another time. Your Falkensteiner Carinzia team
Dear Ms Dora, Thank you very much for taking the time to write a review. We are delighted that you enjoyed the range of activities on offer at the hotel and in the surrounding area. We have a beautiful spa and wellness area, which was reno… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe hotel is fabulous in every way! But…
It is WAY too expensive, more than it should be. Slash 30/40% and you will be in the right price range. Also, why on EARTH did you think that adding 10 euro per night as a “volunteer” tip for the staff (that the customer can raise, lower, or cancel at check out) was a good idea??? It feels arbitrary and violent. Don’t do it: it’s NOT a good idea. You charge TOO much. You are the first ones who need to be kind to your employees. The customer feels unnecessary pressure to keep the charge in the account. Bad idea!
Dear Mr. Eduardo, First of all, we would like to thank you very much for taking the time to write an evaluation, even though it was not ideal for us in two respects. We are delighted that you gave us full marks for staff and cleanliness, as these are also very important criteria in the hotel industry. We are generally praised for our price/performance ratio, as guests can take advantage of many free offers in addition to the room. If you look at the Card holiday alone, which every guest receives free of charge during their stay, you can use a lot of free and some discounted admissions with this card. You can take the gondola up to the Nassfeld, our absolute “highlight”, as often as you like, even on the day of departure. We have introduced voluntary tipping out of fairness to our colleagues who work in the background and it has been very well received by our guests. Each guest decides for themselves whether they agree to this or not and we are very happy with every decision. What we don't intend is for people to feel coerced in any way, and I think that we communicate this to the guest in a really understandable, polite way at check-in. We wish you a wonderful summer with many relaxing hours and would be pleased that your positive points, as well as your feedback from the hotel, have convinced us that we may once again be your vacation hotel in Carinthia, as guests you are always welcome.
Dear Mr. Eduardo, First of all, we would like to thank you very much for taking the time to write an evaluation, even though it was not ideal for us in two respects. We are delighted that you gave us full marks for staff and cleanliness, … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified reviewThis hotel is one of the best we have stayed! Highly recommended!
Nothing
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in January 2025
Verified reviewReviewed: 7 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewvery good
no remarks
Dear Mr Nenad, Thank you very much for taking the time to write this nice feedback. We are very pleased that you felt very comfortable during your stay at the hotel, because the endeavour to provide our guests with an unforgettable stay is our top priority. We wish you all the best and would be delighted to welcome and pamper you again another time. Your Falkensteiner Carinzia Team
Dear Mr Nenad, Thank you very much for taking the time to write this nice feedback. We are very pleased that you felt very comfortable during your stay at the hotel, because the endeavour to provide our guests with an unforgettable stay is… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewGreat food!
Sound isolation is a bit bad for rooms on the 1st fooor
Dear Mrs. Lucija, First of all, we would like to thank you for taking the time to give us this kind feedback. We are very pleased that we were able to spoil you with culinary delights and that you enjoyed our great facilities. Our hotel underwent a total “refresh” 2 years ago and we have received fantastic feedback. We have forwarded your suggestion regarding the soundproofing on the second floor to the relevant department. We wish you all the best and would be delighted to welcome and pamper you again another time. Your Falkensteiner Carinzia Team
Dear Mrs. Lucija, First of all, we would like to thank you for taking the time to give us this kind feedback. We are very pleased that we were able to spoil you with culinary delights and that you enjoyed our great facilities. Our hotel un… Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 21 February 2025 · Stayed in December 2024
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewIts very modern and spacious. It has great food, a bar that makes awesome cocktails, luxurious spa and more… The hotel is really great but what actually makes it outstanding is its staff, starting from reception over to ski rent guys, restaurant staff and bar… Huge shoutout to Kristijan (reception), Milos and Dragan (restaurant) as they are the most polite and helpful and made our stay super pleasant.
The only upgrade I can think of is each room having its own ski locker ;)
Dear Mr. Milorad, We would like to thank you very much for taking the time to give us this fantastic feedback. We are very pleased that we were able to convince you on all levels to make your stay as pleasant as possible. Thank you also for the great feedback about our staff, especially the people you highlighted. We have of course passed this on to our team, which always provides a positive boost in terms of motivation. We are particularly happy that we were able to spoil you with our culinary delights. We wish you all the best and look forward to seeing you again, you are always welcome as our guests. Your Falkensteiner Carinzia Team
Dear Mr. Milorad, We would like to thank you very much for taking the time to give us this fantastic feedback. We are very pleased that we were able to convince you on all levels to make your stay as pleasant as possible. Thank you also fo… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewLocation to ski lift, ski rental in the hotel. Food was excellent, bar staff very good. Spa area and outdoor pool and sauna segregated area for adults.
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe hotel is well located right by the ski station with the hotel ski depot being just 20 meters away. Breakfast had a large variety of choices, there was a complimentary hearthy lunch with an above average selection and the dinner was superb (combination of farmers market buffet and served fine dining dishes). The spa was conveniently divided into two parts, the first being for everyone with a warm pool that connects to the outside and with the second part being reserved for adults with saunas and an additional pool, jaccuzzi, cold plunge etc. (really good selection although it is a mandatory nude area). Parking was also taken care of with plenty of parking spots outside free of charge or alternatively you can use the parking garage for a surcharge of around 15eur/day. Besides skiing and enjoying the spa there is also a lot of space to socialize (lounges, game rooms, pool and chess room etc.).
The food is so good you might have trouble by eating too much!
Dear Mr. Sergej, we are pleased to read that you have taken the time to rate your stay with us so positively. We are delighted that we were able to spoil you with culinary delights throughout the day. We are very proud of our newly renovated wellness area, and also receive a lot of positive feedback. We are also well equipped with an entertainment program, which is a great way to socialize with other hotel guests. We wish you all the best and would be delighted to welcome and pamper you again another time. Your Falkensteiner Carinzia Team
Dear Mr. Sergej, we are pleased to read that you have taken the time to rate your stay with us so positively. We are delighted that we were able to spoil you with culinary delights throughout the day. We are very proud of our newly renovat… Show more
Reviewed: 22 January 2025 · Stayed in January 2025
Verified reviewReviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 12 January 2025 · Stayed in January 2025
Verified reviewSpa was great, you can really relax after skiing or on a rainy day. There is a sign where entering a spa that it is a no bath suit area. That rule is not being followed, so you have a mix of naked people and people in bathing suits. I think that rule needs to be more strict, so everyone is aware it is a naked area which would make people feel less confused and more comfortable.
Dinner is tasty but it is like a tasting menu dinner, just a few bites of food, which is ok if there is meat on the buffet, but there are days with no meat, only pasta so you end up being hungry or having to eat bread and salami for dinner to fuel yourself after long skiing day.
Dear Mr. Ivan, First of all, we would like to thank you very much for taking the time for this detailed feedback and, above all, for allowing us to be your vacation hotel in Carinthia again. We are delighted that your feedback from last year has been positively received and has developed in the right direction for you. With regard to the dinner, it was probably only due to the right communication, it is no problem to order seconds without paying. We offer a daily starter-soup-salad-cheese buffet with the main courses of your choice, the main courses and dessert are served. For the main courses, guests can choose between meat/fish/vegetarian or vegan every day. We are really sorry that this misunderstanding has occurred and have immediately passed it on to our F&B managers. We would be delighted if you would take another look at the implementation of your feedback this time, as guests you are always very welcome. Your Falkensteiner Carinzia Team
Dear Mr. Ivan, First of all, we would like to thank you very much for taking the time for this detailed feedback and, above all, for allowing us to be your vacation hotel in Carinthia again. We are delighted that your feedback from last ye… Show more