Reviews of Falkensteiner Family Hotel Montafon - The Leading Hotels of the World 5 stars
45a Latschaustraße, 6774 Schruns-Tschagguns, Austria
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStaff were very nice and cooperative. Good place for kids.
The small room attached to the suite room was without air conditioning but it was manageable. Lunch always less variety due to less guests. I had no other option except to order from the kitchen fries and pizza which is chargeable. No 24 hours room service!!
Dear Saif, thank you for your kind words regarding our staff and the family-friendly atmosphere. We are glad you and your children enjoyed your stay. Regarding the small room, we understand the lack of air conditioning can be a consideration, and we appreciate your feedback. Concerning room service, we do offer a 24-hour service with a limited night menu, which we hope is helpful for our guests. We would be delighted to welcome you back for another stay. Best regards from the Montafon, Agostino Camatta Guest Relation Manager
Dear Saif, thank you for your kind words regarding our staff and the family-friendly atmosphere. We are glad you and your children enjoyed your stay. Regarding the small room, we understand the lack of air conditioning can be a considerat… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect as usual as it’s our 3rd time to be at the Falkensteiner Montafon.
The cleaner should do vacuum every day there is dust in the rooms. I noticed that they was taking the bins, fixing the beds and refill the coffee bar without doing vacuum.
Dear Mariam, thank you for visiting us for the third time – this truly means a lot to us. We are delighted to know that you had another pleasant stay and that everything was perfect overall. We appreciate your comment regarding the room cleaning and will share it with our housekeeping team to ensure your future stays with us are even more comfortable. We look forward to welcoming you back to a snowy Montafon! Warm regards, Agostino Camatta Guest Relation Manager
Dear Mariam, thank you for visiting us for the third time – this truly means a lot to us. We are delighted to know that you had another pleasant stay and that everything was perfect overall. We appreciate your comment regarding the room c… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified review- Room was very nice and modern - Activities for children were excellent, especially the disco club at 20:00 - Food was very good and varied slightly each day - Staff were very kind and helpful, in particular Faruk in the restaurant provided outstanding service - A firefighter show in the garden was an amazing surprise for the little ones - Spa area was great - Overall a top hotel for families with kids, which I would definitely recommend
Points for improvement: - Lunch time at 14:00 is too late, especially for families with small children, which forces parents to buy additional food around noon - Room cleaning was not done unless specifically requested - Additional staff would be needed at Falky Land
Dear Dan, thank you so much for your detailed and thoughtful review! We're delighted to hear that you and your family had such a great time with us – from the modern room and the fun activities for children, especially the evening disco, to the delicious food and relaxing spa area. We're also happy that the firefighter show brought such joy to the little ones – surprises like that are always a pleasure to see. A special thank-you as well for mentioning Faruk – we’ll gladly pass on your kind words to him! At the same time, we appreciate your constructive feedback. The lunch timing is something we’re currently reviewing, especially with the needs of families with younger children in mind. We also take your comments on room cleaning and staffing in the kids’ area seriously and will use them to help improve our service moving forward. Thank you again for your recommendation – it means a lot to us. We’d love to welcome you back for another memorable stay in the future! Best regards, Agostino Camatta Guest Relation Manager
Dear Dan, thank you so much for your detailed and thoughtful review! We're delighted to hear that you and your family had such a great time with us – from the modern room and the fun activities for children, especially the evening dis… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewWe love it my kids loved the hotel we enjoyed our stay
The flies was all over the food in the dining area and the night time shift guy he was unfriendly and nit nice at all we had to pull our luggage when we arrived from the guy he said he’s health is important I asked bout my rooms information and what was the difference between them when we was checking in he said you booked it if you want information you can go to the online made us feel uncomfortable we avoided to ask anything in the night after that .
Dear Dalia, thank you so much for your kind words and for sharing your impressions with us. We're truly happy to hear that you and your children loved the hotel and enjoyed your stay – and that the team in the kids’ area made such a positive impression! At the same time, we’re very sorry to hear about your experience upon arrival and during the evening shift. This is certainly not the level of hospitality we aim to offer, and we regret that you felt uncomfortable asking questions. Please rest assured that we are addressing this internally with great care. Regarding the flies you mentioned in the dining area – thank you for bringing this to our attention. We are aware that this can occasionally be a challenge in the summer months and are continuously working on solutions to keep the dining experience pleasant for all our guests. We truly appreciate your feedback and would love the opportunity to welcome you and your family again – hopefully with an all-around positive experience next time. Best regards, Agostino Camatta Guest Relation Manager
Dear Dalia, thank you so much for your kind words and for sharing your impressions with us. We're truly happy to hear that you and your children loved the hotel and enjoyed your stay – and that the team in the kids’ area made such a po… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe location, facilities and food was splendid
Dear Mr. Toussin, thank you so much for your kind words! We’re delighted to hear that you enjoyed the location, our facilities, and the culinary offerings. It would be a pleasure to welcome you back again soon! Best regards, Agostino Camatta Guest Relation Manager
Dear Mr. Toussin, thank you so much for your kind words! We’re delighted to hear that you enjoyed the location, our facilities, and the culinary offerings. It would be a pleasure to welcome you back again soon! Best regards, Agostino Cam… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewStaff was amazing. Beshoy and Ahmed were particularly good with kids!
Dear Amin, thank you very much for your kind words! We are delighted to hear that you especially appreciated the efforts of our animation team – we will be sure to share your praise with them. We look forward to welcoming you and your family back again soon. With best regards from Montafon, Agostino Camatta Guest Relation Manager
Dear Amin, thank you very much for your kind words! We are delighted to hear that you especially appreciated the efforts of our animation team – we will be sure to share your praise with them. We look forward to welcoming you and your famil… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewWe had a wonderful stay in this Hotel! Everything was spotlessly clean and very well organized. The price-quality ratio is absolutely perfect. The location is excellent. Overall, it was an ideal place to stay. We would love to come back again and again! Thank you so much for making our stay so enjoyable!
Dear Igor, Thank you very much for your wonderful feedback! We are truly delighted to hear that you enjoyed your stay with us and that everything from the cleanliness to the organization and the location left such a positive impression. It’s great to know that you found the price-quality ratio just right and that you would love to return — there’s no greater compliment for us! We would be thrilled to welcome you back again and again for more memorable moments. Best regards, Agostino Camatta Guest Relation Manager
Dear Igor, Thank you very much for your wonderful feedback! We are truly delighted to hear that you enjoyed your stay with us and that everything from the cleanliness to the organization and the location left such a positive impression. I… Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in February 2025
Verified reviewBy far too few staff in the restaurant; a pity because otherwise very nice.
Dear Martin, Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed many aspects of your stay. Providing attentive service is very important to us, and we truly regret if you experienced a shortage of staff during your visit. Working with people involves many variables, and while we always strive to ensure a seamless experience, there are moments that can be challenging to predict. Please know that we take your comments to heart. We would love to welcome you back in the future and ensure an even more enjoyable stay. Best regards, Agostino Camatta Guest Relation Manager
Dear Martin, Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed many aspects of your stay. Providing attentive service is very important to us, and we truly regret if you experienced a shortage of staff duri… Show more
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewGreat fun for the little ones, specially thanks to the animation team. Good and diverse food. Very supportive and friendly staff. Will come again
Dear Felipe, Thank you for your lovely feedback! We’re delighted to hear that your little ones had such a great time and that our animation team contributed to their enjoyment. It’s also wonderful to know that you appreciated our diverse food selection and the friendliness of our team. We look forward to welcoming you back soon! Best regards, Agostino Camatta Guest Relation Manager
Dear Felipe, Thank you for your lovely feedback! We’re delighted to hear that your little ones had such a great time and that our animation team contributed to their enjoyment. It’s also wonderful to know that you appreciated our diverse fo… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewPlace, people, and food
Cleaning, too much dust, and cleaning in room was not 5 stars value.
Dear Pasquale, thank you for your kind words. We’re glad you enjoyed your stay and appreciate your feedback on the cleanliness. Attention to detail is key, and we’ll make sure to improve. We look forward to welcoming you again! Best regards, Agostino Camatta Guest Relation Manager
Dear Pasquale, thank you for your kind words. We’re glad you enjoyed your stay and appreciate your feedback on the cleanliness. Attention to detail is key, and we’ll make sure to improve. We look forward to welcoming you again! Best regards… Show more
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewIt would be great to have lunch earlier, and then cake/snacks at 16:00-17:00 when people return from skiing. My only suggestion… the hotel is wonderful. Thanks for a great stay!
Dear Adrian, thank you for your kind words and valuable feedback! We truly appreciate your suggestion and are delighted that you had a wonderful stay. Looking forward to welcoming you again! Best regards, Agostino Camatta Guest Relation Manager
Dear Adrian, thank you for your kind words and valuable feedback! We truly appreciate your suggestion and are delighted that you had a wonderful stay. Looking forward to welcoming you again! Best regards, Agostino Camatta Guest Relation Man… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewThe hotel is amazing, great structure for families. The food is great, breakfast amazing, dinner and lunch with great variety. You fell really comfortable there, like at home. My daughter and nice loved the place! The swimming pools and all the play area for them. Massage at the spa was great too! I recommend the Hotel 100%, and I hope to come back soon!
Dear Ana Julia, thank you for your fantastic feedback! We’re so happy to hear that you and your family had such a wonderful time with us. It’s great to know that the food, facilities, and our spa exceeded your expectations. We’re especially pleased that your children enjoyed their time here very much! We truly appreciate your 100% recommendation and can’t wait to welcome you back soon! Best regards from the beautiful Montafon, Agostino Camatta Guest Relation Manager
Dear Ana Julia, thank you for your fantastic feedback! We’re so happy to hear that you and your family had such a wonderful time with us. It’s great to know that the food, facilities, and our spa exceeded your expectations. We’re especially… Show more
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewBeautiful hotel with super attentive staff. Food was really good and location just in front of the ski lift is a plus! Really recommend it!
The pool was a bit cold for me, but not a problem! Check in at 4pm is a bit late…
Dear Marina, thank you for your wonderful feedback! We’re delighted to hear that you had such a great experience with our attentive staff, delicious food, and prime location right by the ski lift. Regarding the check-in time, while the room is guaranteed from 4pm, we are happy to welcome guests earlier, allowing them to enjoy our common areas and facilities in the meantime. We look forward to welcoming you back soon! Kind regards, Agostino Camatta Guest Relation Manager
Dear Marina, thank you for your wonderful feedback! We’re delighted to hear that you had such a great experience with our attentive staff, delicious food, and prime location right by the ski lift. Regarding the check-in time, while the room… Show more
Reviewed: 7 February 2025 · Stayed in January 2025
Verified review