Hodnocení – Falkensteiner Schlosshotel Velden – The Leading Hotels of the World 5 hvězdiček

Dear Pavel, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our perfect location, spacious surroundings, and the direct access to our private Beach Club. We are sorry to learn that the beds and air conditioning did not meet your expectations and affected your comfort during your stay. Your comments are very important to us, and we will look into these issues to improve the overall guest experience. Regarding the Seespitz restaurant, we would like to clarify that it is not a Michelin-starred establishment. Instead, Seespitz embraces a Slow Food Bistro concept, focusing on a relaxed atmosphere, carefully sourced ingredients, and a genuine dining experience. This philosophy is reflected in our service, the food we serve, and the overall ambiance. We appreciate your honest feedback and will use it to continue improving and ensuring that our guests enjoy the authentic spirit of Slow Food. We hope to welcome you back soon and provide you with a stay that fully meets your expectations. Warm regards from Lake Wörthersee, Jean David Wiessmann Deputy Hotel Manager & Head Concierge

Dear Pavel, Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our perfect location, spacious surroundings, and the direct access to our private Beach Club. We are sorry to l… Zobrazit více

Dear Jiří, we sincerely appreciate your feedback and thank you for your kind words about the breakfast. We take your comments regarding the lighting in the room seriously and will carefully consider how to improve it. We look forward to welcoming you again on your next stay. Best regards, Your Schlosshotel Team

Dear Jiří, we sincerely appreciate your feedback and thank you for your kind words about the breakfast. We take your comments regarding the lighting in the room seriously and will carefully consider how to improve it. We look forward to wel… Zobrazit více

Dear Guest Zdenek, thank you for taking the time to share your feedback with us. We are sorry if you has let you down on this occasion. If you would like to let me know what happened that made you feel this way I will be happy to follow up accordingly and give that area immediate attention. Kind Regards, Helmut Mühringer Concierge & Guest Relation

Dear Guest Zdenek, thank you for taking the time to share your feedback with us. We are sorry if you has let you down on this occasion. If you would like to let me know what happened that made you feel this way I will be happy to follow up … Zobrazit více