We prebooked separate beds and boxes for storing the bikes and we got neither of those. Also there was no one at the reception and the phone contact listed at the reception did not help us at all. The lady on the phone only kept repeating that she does not have anything about the boxes for bikes in her file and that it is not her fault. After 15 minutes of repeating this to us and telling us this nobody can come to provide keys to the boxes, she suggested we either kept the bikes on our car or stored our bikes in the lobby which was always open and without any lock in the door. I wouldn’t expect anything like that from a 4 star hotel and the cost about 500€ for two days. This is really not acceptable and we are not coming back.

The breakfast was really good. Large variety to choose from, great pastry and the lady serving it was always nice to us.

Stayed in August 2025

Overall, it’s not a bad place, but very poorly thought-out. There’s no air conditioning in the rooms, and after 5 p.m. there was no staff around — we couldn’t even ask for clean towels. There were no towels in the gym either. Our part of the building didn’t have an elevator, so we had to carry our bags all the way to the top floor, even though there were other vacant rooms on the lower floors.

The view was nice, but the balcony was shared with another room — so we couldn’t even leave the balcony door open (the room was extremely stuffy due to the lack of air conditioning, and the fan just made noise without actually cooling anything). The selection of loose-leaf teas at breakfast was a pleasant surprise. The staff was friendly and helpful.

Stayed in July 2025

The property did not inform us that the restaurant was closed until the day of arrival by which time cancellation without penalty not possible- further - and that there was also not breakfast service the morning we were there - this was high handed of them as we would have cancelled had we known. They took no effort to have in house snacks available and as we were on bicycles the whole experience was disappointing.

We chose the property as it was in a quiet area, had a restaurant and breakfast.

Stayed in June 2025

Good location

Stayed in June 2025

The computer for the check -in at the reception does not work properly. It was difficult to check-in due to technical issues even with the help of the receptionist.

Stayed in May 2025

Many customers were having difficulty checking in. Of course, I also checked in with difficulty in relocating. In order to check in when free, the hotel had to inform the customer of the check-in order easily enough. On this day, some customers were having difficulty checking in, so I offered them help. There were customers from other countries other than Austria, and they were having difficulty checking in for senior couples. You have to give sufficient guidance on the order of check-in in advance to make it new.

Stayed in May 2025

One minor drawback is that they started to blow the fallen leaves with noisy device early in the morning and woke us up

Nice building, very pleased with welcome at reception with water, juice and water.

Stayed in October 2024

I booked the suite at booking.com, but the hotel reception cannot find my booking info when I tried to check in.

The property is very clean and people are very nice.

Stayed in October 2024

Our room was poorly spundproofed. The restaurant was closed.

Spacious room, friendly staff at the front desk, good breakfast

Stayed in September 2024

Crib did not have a good mattress. They had folded one bigger mattress inside which made the crib very uncomfortable to sleep for the baby. We had booked a mountain view junior suite. But the window had a view of the top of the mountain only :D The receptionist was not very keen on giving information. The location is pretty isolated. The restaurant was not open for dinner.

Pretty clean, breakfast was nice.

Stayed in September 2024

There was no hot water in the morning.

I wish I had time to have breakfast, it looked really good!

Stayed in September 2024

No fridge in the room

Good location

Stayed in July 2024

better cleaness bathtub and towels,sometimes dust

saunas world- wellness,comfortable bads,

Stayed in July 2024

On day of arrival everything seemed to be to much hassle for the girl on reception as she needed to catch a bus and leave

Clean and great location

Stayed in June 2024

Super unfriendly staff.

Comfortable rooms

Stayed in March 2024

Smell of the parasite around the area

Spaces

Stayed in December 2023

Coffee is disgusting (coffee machine style, no espresso) and not worth of a 4 star hotel, sauna was turned off at 20h already although opening hours go till 21h, restaurant was closed

Spacious room and bathroom, sparkling clean, very friendly and helpful staff, bathtub in junior suite (we were upgraded), very good breakfast, lots of choices (fresh bread!, muesli, egg and bacon)

Stayed in December 2023

No restaurant as advertised. Only breakfast. No English speaking Cable channels.

Stayed in August 2023

The shower water took too long to warm up

The room was beautiful and very comfortable with a cozy ambient

Stayed in August 2023

- no fan or AC in the rooms, we barely slept because of the heat. - no reception after 7pm - spiders and mosquitos in the room

The location was good Receptionists very kind Spacious room

Stayed in August 2023

Unfortunately the coffee machine didn’t work at breakfast and nobody tried to fix it, there weren’t enough bowls and plates too and it took very long to replace them The room was a lacking lovely decoration as in the pictures There was a weird smell in the room

Very friendly and welcoming staff, made an exception so we could use the spa longer, we loved the big bathtub for two, small but nice spa area with terrace

Stayed in August 2023

Few hours receptionist availability No air conditioning No minibar in the room

Nice rooms and bathrooms, very good breakfast Enjoyed wellness and fitness areas

Stayed in July 2023

Breakfast could be better. We wanted scrammbel egg, but it was finished then we came for breakfast, then we asked for it , but never got it.

It was a great place for a night stop. They do have a sauna as well. Kettler for tea would be nice to have in the room

Stayed in February 2023

The pictures on Booking are very misleading and make the place look much more spacious and fancier than they are. The location is awful as it’s right next to some kind of massive structure/stadium. Not in nature and not in a good vibes area. There was also something that had been taken off the wall and not painted over. looked quite bad.

small sauna that we had almost all to ourself.

Stayed in December 2022