Reviews of Ferienbauernhof Elmaugut
Elmau 320, 5505 Mühlbach am Hochkönig, Austria
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Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewNice location
The owners don't speak english and we told them that we don't speak german and they kept speaking german so we did not understand nothing. Apparently if you don't speak german they don't care about you! We found the main door locked at 8 in the evening so if you were comming back later than 8 I guees you have to call them( but how to understand each other if they don't speak english?) Inside the house smells like goat I think and the room was not very clean. Also they put on the heat in the room when we arrived so the first night was quite cold in the room. Be carefull with the check-in and check-out hours, 16:00-18:00 for check-in and 8:00 to 9:00 for check-out...that is outrageous!!! If you don't speak german I don't recommend it!!!
Dear Christian, I am sorry to hear that your stay did not meet your expectations. We do have English-speaking staff, but I was away on a work trip during your visit. Regarding the main doors, they are indeed locked at night for security reasons, but your room key allows access without any issues. As for the odor you mentioned, we are surprised to hear that, as we have no goats near the property or any activities related to them, especially during the summer. Our standard check-out time is 9:30 a.m., but we are flexible if no new guests are arriving that day. Similarly, check-in is available until late in the evening or earlier to accommodate different schedules.
Dear Christian, I am sorry to hear that your stay did not meet your expectations. We do have English-speaking staff, but I was away on a work trip during your visit. Regarding the main doors, they are indeed locked at night for security rea… Show more
Reviewed: 21 July 2024 · Stayed in June 2024
Verified reviewReviewed: 17 May 2024 · Stayed in March 2024
Verified reviewReviewed: 2 June 2023 · Stayed in May 2023
Verified review