Reviews of Hotel Gasthof Brücke 4 stars

Convenient location and friendly staff

My room was noisy as facing the road

The food was okay, but that’s about the only good thing.

This hotel is a complete scam. On Booking.com, they show two different room options – one traditional and one renovated and modern. We paid more for the modern room, but they still gave us the old one. We didn’t accept this and argued that it was unacceptable – we had driven 600 km specifically to stay here, and the situation was just outrageous. The blonde receptionist just smiled mockingly and told us the rooms were the same category, even claimed we were “upgraded”! She told us to call Booking.com if we had issues – even though they are the ones who made the contract with Booking, not us. Eventually, they tried to change the room – but gave us another old-style one. We insisted they call the director. They kept saying the hotel was fully booked and we had no choice. They didn’t know we understand German – we heard them telling the director: “They booked a newer room but got the older one.” Only then did the director tell them to give us the modern room (which, by the way, had been reserved for someone else!). Later we saw other guests also arguing at the reception about getting lower-quality rooms. The same receptionist kept pretending she didn’t understand anything. Shameful. They lure people in with nice photos but give you something completely different. DO NOT BOOK HERE. Also, the modern room we booked was still showing as available on Booking.com while they were telling us the hotel was full – total lies. The courtyard was incredibly noisy, impossible to sleep. The spa area was a joke – half the saunas were turned off, the foot baths were completely dry. Not sure if you can even call it a spa – more like a place to lie on a sunbed and regret coming. Sympathy to anyone who has to deal with the blonde receptionist – the rudest and most arrogant staff member we’ve ever met. Dinner and breakfast were included, but every single drink at dinner cost extra, even juice – which is just ridiculous.

Location, breakfast

Nothing

The staff were amazing and were very accommodating of any request we had. If I was skiing in Mayrhofen again I would definitely try to stay there again.

Great location, amazing food (i have celiac and they where great about it)! And quite relaxing spa. Best receptionists!

The bed was two single mattresses joined as one queen. A bit noisy at night. Two things i requested from advanced and received that will be addressed only upon availability and they have no future requests

Very comfortable and quiet.

Both the breakfast and the dinner were excellent. Lots of selection and tastes great Location is close to the main gondola (about 3 minutes walk) and to the city center

A little hard to find and get to the ski room, it's behind the bar somehow Decor is a little dated The parking lot sometimes get full, and has no gate

Breakfast was good, a standard offer.

The room was basic and smaller than expected and I believe given to me as I checked in as a single person. Other 'deluxe' rooms adjacent to mine were bigger and had more comfortable layouts. The room was situated just over the noisy, smoking area of the adjacent and associated bar so difficult to keep the window open or use the balcony. Dinner was basic compared to other hotels I have stayed in the immediate area.

I was very impressed with the hotel, and I would definitely recommend it to other travelers. The reception clerks were very friendly and helpful. The room was very nice. It was spacious, and it had a comfortable bed. I also had a nice view of the city from my balcony. The hotel is located in a great location, very close to the center of the city, and it is only a 3-minute walk from the Penkenbahn gondola. Overall, I had a great experience at the hotel and I would stay there again.

During my stay, I noticed two empty beverage cans on my room's balcony railing, likely left behind by a previous guest. While this spot was somewhat out of sight. The rest of the room and the hotel in general were quite clean. Therefore, I suspect this was an isolated oversight rather than a reflection of the hotel's overall housekeeping practices.

Amazing location, very comfortable hotel, great food. Restaurant staff were AMAZING! helpful, friendly, engaging and couldn’t do enough for you.

Bar staff were not particularly helpful or friendly, with drinks reported as being not available by one, with another saying: yes, of course we sell schnapps. Bar staff were often running around doing multiple jobs, leaving it difficult to order or reorder drinks.

Close to everything, great facilities, perfect staff

Nothing

Friendly and helpful staff everywhere. We had some special requests and problems (stolen ski boots), and the staff was friendly and helpful on every occasion.

Steep stairs down to the ski room and barely enough room for all skis.

Location, service :)

I thought that dinners are going to be at higher level, food was okay but not exceptional.

We met with lovely, friendly staff. We also like the diner a lot. There are plenty of free parking spaces, and the location is excellent: in the center of the town.

We received rooms facing a big local disco club 10 meters away. Every night, tens of people smoke, drink, and talk loudly outside the club until 1 or 2 a.m. Sometimes, they even shout at each other. Make sure you ask for a room on the other side of the hotel, which can significantly help you stay quiet. Nevertheless, the internet is not always good enough at night when you would watch YouTube videos.