Reviews of Hotel Goldener Berg 4 stars
Oberlech 117, 6764 Lech am Arlberg, Austria
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Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThe best hotel in amazing location
Dear Andrii, Thank you so much for your great review. We are delighted that you had a great stay and hope to be able to welcome you back soon! Best regards from Oberlech, Karin on behalf of family Pfefferkorn and the entire team of the Hotel Goldener Berg
Dear Andrii, Thank you so much for your great review. We are delighted that you had a great stay and hope to be able to welcome you back soon! Best regards from Oberlech, Karin on behalf of family Pfefferkorn and the entire team of the Hote… Show more
Reviewed: 2 February 2025 · Stayed in February 2025
Verified reviewExcellent location, receptive and friendly staff, and first class breakfast
Nothing
Dear Richard, Thank you so much for your excellent review. It was an absolute pleasure having you here as our guests and we hope to be able to welcome you back very soon! Best regards from family Pfefferkorn and the entire team of the Hotel Goldener Berg
Dear Richard, Thank you so much for your excellent review. It was an absolute pleasure having you here as our guests and we hope to be able to welcome you back very soon! Best regards from family Pfefferkorn and the entire team of the Hotel… Show more
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewGreat location and facilities.
Unorganized staff, we had to move rooms unannounced in the middle of our stay and staff was going through our things and moving our things to another room without asking. When confronting them it was made sound like our fault and we had to sacrifice half of our ski day to accommodate a mistake made by the hotel. As an apology we got 5 cookies. Probably one of the worst customer service experience I’ve ever had.
Dear Mr Oliver, Thank you for your feedback. We are sorry that you had to do a room change during your stay. Your booking was for 2 different room types so it was booked with a room change. Our rooms division manager aimed to advise you on arrival that you would only have to move on the last night. We apologise that this was not communicated clearly enough. We do have such room moves fairly regularly and have a protocol on how those are handled. Some guests prefer to pack their things, others have us move all the items for them. As we constantly strive to improve ourselves, we have now adapted this protocol to add a reminder to the guests the evening before the room move. As you know we also did try to contact you in the morning both in your room as well as on your cell phone but were unsuccessful. When we had not been able to reach you by the afternoon and the new guests that were supposed to check in to that room had already arrived, we had no other choice but to start preparing the room move, since we of course need time to clean the room and prepare it for the new arrival. We always have a manager present for room moves and never have just one person handle a room move alone to assure that all items are safely transferred. We found further items of yours even after you had packed and also moved those to your new room. It is never pleasant to have to move during a stay but we had hoped that our complementary plate of home-made Christmas cookies and home-made pralines as an apology would show that we are sorry for not communicating the room move more effectively. Again, we apologise for the inconvenience caused due to the room move. We hope to be able to welcome you back to the Hotel Goldener Berg sometime and would love to offer you a personal consultation before so that we can be assured to choose the best room category for you. We wish you all the best for the new year. Sincere regards from the Pfefferkorn family and the entire team at the Hotel Goldener Berg
Dear Mr Oliver, Thank you for your feedback. We are sorry that you had to do a room change during your stay. Your booking was for 2 different room types so it was booked with a room change. Our rooms division manager aimed to advise you o… Show more
Reviewed: 4 October 2024 · Stayed in September 2024
Verified reviewI was staying at the hotel for the weeding of my son. I was please with the hotel facilities, the room and the wellness area. You can see that someone was thinking when they did the design. The rooms are amazing the restaurant are fine but the wellness is outstanding.
Outdoor pool can be a bit hotter for me. Table setup for our weeding a little tight.
Dear Peter, Thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us. We indeed were able to identify an error in the pool computer where the reading of the temperature was higher than the actual temperature. We were able to rectify the problem and the water is heating up again to the desired temperature. We hope to be able to welcome you back to the Hotel Goldener Berg soon! Best regards on behalf of Family Pfefferkorn and the entire Team at the Hotel Goldener Berg, Karin Mücke - Quality Manager
Dear Peter, Thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us. We indeed were able to identify an error in the pool computer where the reading of the temperature was higher than the actual t… Show more
Reviewed: 2 October 2024 · Stayed in August 2024
Verified reviewReviewed: 12 August 2024 · Stayed in August 2024
Verified reviewThe location
The bedroom
Dear Adrian, Thank you very much for your review. We are sorry that there were some things that you were not so happy with. We constantly strive to improve our service and standards. Please do contact us if you would like to tell us more details about what lead to the lower scores in some of the categories. Looking forward to hearing from you, Kind regards from Oberlech, Karin Mücke and the Team at the Hotel Goldener Berg
Dear Adrian, Thank you very much for your review. We are sorry that there were some things that you were not so happy with. We constantly strive to improve our service and standards. Please do contact us if you would like to tell us more de… Show more
Reviewed: 20 April 2024 · Stayed in March 2024
Verified reviewWonderful location, and very nice facilities to relax after a long day of skiing
A warm welcome from Oberlech, dear Jonas! thank you so much for this great review and these lovely words! It is great that you enjoyed your stay with us and you had a great time. We have already started with our reconstruction from our spa- relax area and we are convinced, that you'll love it, for sure! We wish you all the best and it would be our pleasure, to welcome hopefully soon again at Goldener Berg. With best regards from Oberlech, Markus Mathis and the entire Goldener Berg team
A warm welcome from Oberlech, dear Jonas! thank you so much for this great review and these lovely words! It is great that you enjoyed your stay with us and you had a great time. We have already started with our reconstruction from our spa… Show more
Reviewed: 10 April 2024 · Stayed in April 2024
Verified reviewDear Lena, Thank you very much for your feedback, even if it doesn't speak for us. What did you miss in the night you booked? We are constantly trying to improve and adapt our products, which speaks for us as we have a high proportion of returning guests. Please let us know in detail what you felt was missing in the price-performance ratio. We would be delighted to receive it. We are currently expanding and renovating our entire SPA area. We would be delighted if you would visit us again another time and give us the chance to reassert ourselves. We will be happy to answer any further questions you may have. With kind regards Thomas Pack and the Goldener Berg team
Dear Lena, Thank you very much for your feedback, even if it doesn't speak for us. What did you miss in the night you booked? We are constantly trying to improve and adapt our products, which speaks for us as we have a high proportion… Show more
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewThe clean and warm space and the friendly, cheerful and polite staff made for a very comfortable stay. The hotel is warm and there is a heated pool, so you can enjoy it even in winter. The food is healthy and delicious, so you won't get bored even if you stay several nights. The gondolas operate until 1am, so you won't have any trouble.
Not particularly
Dear Minami, Thank you very much for the great feedback. We are very pleased that you had a wonderful stay with us. We are rebuilding for you. The next time you come to us, you will find a completely new SPA. We are delighted that you and many other guests were also impressed by our cuisine. We would be delighted to welcome you back to our hotel. Yours sincerely, Thomas Pack and the entire Goldener Berg team.
Dear Minami, Thank you very much for the great feedback. We are very pleased that you had a wonderful stay with us. We are rebuilding for you. The next time you come to us, you will find a completely new SPA. We are delighted that you and … Show more
Reviewed: 24 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewDear Xenios, Thank you very much for the great feedback. It's great to hear that we were able to convince you to come back to us. If you come back next year, you will find a completely new SPA. We are rebuilding for you. So that you can enjoy the view and the place even better. We look forward to welcoming you back to our hotel soon. Yours sincerely, Thomas Pack and the entire Goldener Berg team
Dear Xenios, Thank you very much for the great feedback. It's great to hear that we were able to convince you to come back to us. If you come back next year, you will find a completely new SPA. We are rebuilding for you. So that you c… Show more
Reviewed: 27 February 2024 · Stayed in January 2024
Verified reviewBreakfast was fabulous with a wonderful view Location ski in ski out
Dear Michael, Thank you very much for your kind feedback. We are very pleased that you did not miss anything at the breakfast and that you had a wonderful stay with us. We would be delighted to welcome you again in our house, so you an enjoy the view one more time. With kind regards Thomas Pack and the Goldener Berg team
Dear Michael, Thank you very much for your kind feedback. We are very pleased that you did not miss anything at the breakfast and that you had a wonderful stay with us. We would be delighted to welcome you again in our house, so you an enj… Show more
Reviewed: 5 February 2024 · Stayed in February 2024
Verified reviewLocation - awesome ski area Ski in/ski out Spa facilities Choice of restaurants Very helpful staff Very good breakfasts
Size of room No tea/coffee making facilities in room No option for lower cost dining in the evenings
Dear Claire, Thank you very much for your wonderful feedback. We are very pleased that our staff were always able to help you. Coffee machine (extra charge) and tea maker can be ordered in advance to your room. Perhaps we did not communicate this correctly, for which I sincerely apologise. It is of course difficult for us to estimate the price of meals in the restaurant. You have already chosen the best option with bed and breakfast. Here you can choose individual dishes if you are not very hungry. For 63,- p.p. you can book half board and you have a 5 course meal included. We are always interested in optimising our products and food. Please let us know by e-mail which inexpensive dishes you would like to have. We would be delighted to welcome you back to our hotel soon. Yours sincerely Thomas Pack and the Goldener Berg team
Dear Claire, Thank you very much for your wonderful feedback. We are very pleased that our staff were always able to help you. Coffee machine (extra charge) and tea maker can be ordered in advance to your room. Perhaps we did not communic… Show more
Reviewed: 20 January 2024 · Stayed in January 2024
Verified reviewExcellent location, views, delicious breakfast and friendly staff and nice spa facilities
Hard to walk up the tunnel - should provide buggies And no complimentary water in the room Yoga should also be offered free
Dear Daria, Thank you very much for your wonderful feedback. Unfortunately, we are unable to fulfil your request for transport through the tunnel because we are bound by official regulations. If you walk from the outside, the route is much shorter. We do not have water in the YOGA room, but at the SPA reception, which is free of charge. The YOGA room does not currently have a suitable shelf. However, after this winter season we will renovate and extend the whole SPA including the YOGA room. We would be delighted to welcome you back to our hotel soon. Yours sincerely Thomas Pack and the Goldener Berg team
Dear Daria, Thank you very much for your wonderful feedback. Unfortunately, we are unable to fulfil your request for transport through the tunnel because we are bound by official regulations. If you walk from the outside, the route is muc… Show more
Reviewed: 18 January 2024 · Stayed in January 2024
Verified reviewReviewed: 15 January 2024 · Stayed in January 2024
Verified reviewReviewed: 30 November 2023 · Stayed in November 2023
Verified reviewReviewed: 27 November 2023 · Stayed in November 2023
Verified reviewThe staff is amazing, so hospitable and the service is so personalized! Spa is fantastic, we especially loved sitting in the outside jacuzzi watching the snow come down (protected under a roof overhang:) with the strong therapeutic jets to ease your tired ski muscles.
The temperature in the hotel, especially in the rooms and the panorama restaurant is way too high, it must have been locked at 28 degrees!!! Made for a poor night’s sleep unfortunately:( and we had to keep the balcony door open just to have an icy draft. Maybe it’s their floor heating as you can’t control the heat from the room (turning the radiators down didn’t affect it) but they need to do something about this problem. I really want to go back to this lovely hotel, but sadly probably won’t as I know I won’t get a good night’s sleep :((
Dear Jamie, Thank you so much for the wonderful feedback. We are delighted that you made such extensive use of our spa area. Also that our staff looked after you so well. With regard to the temperatures in the hotel, it is true that it gets very warm from time to time. As a result, the hotel is very well insulated in winter and heats up automatically in summer. In fact, we only started heating on 28 November. However, we have taken your criticism to heart and are already considering how we can resolve this issue in future. This process will of course take time. But we can already tell you that the next time you come, you will find a completely new spa and whirlpool. Until then, we wish you all the best and look forward to welcoming you back to our hotel soon so that you can sleep better. Yours sincerely Thomas Pack and the Goldener Berg team
Dear Jamie, Thank you so much for the wonderful feedback. We are delighted that you made such extensive use of our spa area. Also that our staff looked after you so well. With regard to the temperatures in the hotel, it is true that it g… Show more
Reviewed: 5 November 2023 · Stayed in November 2023
Verified reviewReviewed: 12 July 2023 · Stayed in July 2023
Verified reviewRoom was a bit tight
Dear guests, We are pleased that you had a pleasant stay with us. We regret that you found the room too cramped. We will be happy to offer you a more spacious room next time. Our reception can advise you on this. We will be happy to answer any further questions you may have and look forward to welcoming you back to our hotel soon. kind regards Thomas Pack
Dear guests, We are pleased that you had a pleasant stay with us. We regret that you found the room too cramped. We will be happy to offer you a more spacious room next time. Our reception can advise you on this. We will be happy to ans… Show more
Reviewed: 3 April 2023 · Stayed in April 2023
Verified reviewFriendly and helpful staff, delicious breakfasts, relaxed environment, not stuffy or too formal, great location, outdoor hot tub, nice indoor pool, sauna and steam room.
Pillows were a bit too soft / insubstantial
Dear Sonja, thank you so much for your feedback. We are really happy that we could make your holidays special and you had such a great experience in our hotel. Our staff is always giving their best to fullfill all the wishes and requests from our guests. Each and everyone is different and brings in their own personality. We hope we can make your next stay with us even better. Until then with kind regards Milena Sexauer & the Goldener Berg team
Dear Sonja, thank you so much for your feedback. We are really happy that we could make your holidays special and you had such a great experience in our hotel. Our staff is always giving their best to fullfill all the wishes and requests … Show more
Reviewed: 3 April 2023 · Stayed in January 2023
Verified reviewReviewed: 20 March 2023 · Stayed in March 2023
Verified reviewAll of the food options were excellent, definitely don’t miss the Austrian restaurant nor the Alter Goldener Berg for traditional fondue. Breakfast is also excellent. Most importantly, the entire staff was genuinely attentive and beyond responsive to any requests or needs. I cannot recommend highly enough.
If I have to be picky, the walk from the gondola can be slippery (but you can always use the indoor tunnel) and the overall indoor temperature was bit warm (but we just opened windows). That said, don’t let either of these nitpicks dissuade you from this incredible hotel.
Dear Mr. Pastor, thank you so much for this great review and these lovely words! It is great that you loved your stay with us and you had a great time. With our concept of four different restaurants we want to give our guests a specail experience by visiting different kind of restaurants without leaving the hotel. Also we like to read that our staff could make your time with us even more special. We hope to see you back soon! With kind regards Milena Sexauer and the Goldener Berg team
Dear Mr. Pastor, thank you so much for this great review and these lovely words! It is great that you loved your stay with us and you had a great time. With our concept of four different restaurants we want to give our guests a specail e… Show more