Reviews of Graben Hotel 4 stars
Dorotheergasse 3, 01. Innere Stadt, 1010 Vienna, Austria
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location was great
the receptionist called Atife was extremely rude Upon check-in. he spoke down to us and had a serious attitude problem. I would not recommend the place at all due to the bad customer service
Dear Anwar, Thank you for your stay and for taking the time to leave a review. Please rest assured that we take all feedback seriously. If you would like to further explain the situation, we would greatly appreciate it if you could contact us at direktion.js@kremslehnerhotels.at In any case, we hope you had a wonderful time in Vienna. Best regards, Your Hotel Graben Team
Dear Anwar, Thank you for your stay and for taking the time to leave a review. Please rest assured that we take all feedback seriously. If you would like to further explain the situation, we would greatly appreciate it if you could contact … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewVery clean and comfortable - shower water pressure was fantastic-, also very quiet for such a centric location, we couldn't hear any noises at night at all, not from the outside or from other rooms. Breakfast was really good, had a lot of options and a nice restaurant. Staff were also very pleasant and helpful, and there was always someone available, even late at night. The Internet was also good, zero issues there, even considering we worked from the room for a bit!
Nothing to dislike, everything was great
Dear Carolina, Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and that everything met your expectations, from the comfort of your room to the quality of breakfast and the attentive service. It's great to know that you had no issues with the internet, especially while working, and that our quiet, central location provided you with a peaceful stay. We truly appreciate your positive comments and we will make sure to share it with the whole team! We hope to welcome you back soon! Best regards, Your Hotel Graben Team
Dear Carolina, Thank you so much for your kind feedback! We're thrilled to hear that you enjoyed your stay with us and that everything met your expectations, from the comfort of your room to the quality of breakfast and the attentive s… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewFantastic location
Dear Timothy thank you for the fantastic review. We are looking forward to your next stay. Kind regrads, Your Hotel Graben team
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewCentral location
Room opposite lift
Dear Mandeep, thank you for staying with us and taking the time for a review. I am glad you had a great stay , please be assured we will note your request for a quiet room away from the elevator for your next stay. We are looking forward to welocme you back. Kind regards, Your Graben Hotel team
Dear Mandeep, thank you for staying with us and taking the time for a review. I am glad you had a great stay , please be assured we will note your request for a quiet room away from the elevator for your next stay. We are looking forward to… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly! Breakfast was wonderful! The bed is comfortble!
The room was too small.
Dear Michael, thank you for staying with us and for this wonderful review. I am glad you enjoyed your stay and our staff provided exzellent service. We are looking forward to welcome you back soon. Kind regards, your Graben Hotel Team
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff were great, always polite and helpful. The location is excellent, very close to the subway and major tourist attractions. It's inside a narrow street with a couple of restaurants. The room was sometimes quiet at night, and sometimes noisy. The view looked out over the rooftops; no view down to the street. The bathroom was great, with a comfortable shower stall and hooks on the door if you need them. This may seem like a small thing, but there are little pockets on the sink where you can put bar soap and it won't slide. I found that feature really thoughtful and convenient. The room was quite small (compared to those of other hotels at the same level), and the overall ambiance (lobby, elevator, hallway, etc.) was unimpressive. That said, it is conformable enough and serves the purpose.
The TV screen was very small, and the mini-fridge was inside a locked cupboard, for some reason. Even when you unlock the cupboard, you have to pull hard to open it, because the door of the cupboard is attached to the door of the fridge, and you are pulling both. There is no handle, so you are pulling along the edge of the cupboard door with your fingertips. The logic of this escapes me, and it is not very convenient. Once you manage to open the fridge, you will find that it is very small, and there is barely space for anything else other than the drinks included in the mini-bar.
Dear Erma, thank you very much for taking the time to share a review of your stay with us. We’re delighted to hear that you appreciated the helpfulness and friendliness of our staff, as well as our central location close to public transport and major attractions. It’s also great to know that the bathroom setup and thoughtful details such as the soap holder added to your comfort — we’re glad you noticed! We understand that some aspects of the room. Our hotel is historically grown and designed in Art Nouveau style to be functional and comfortable. Regarding the mini-fridge, we appreciate your comments and will take a closer look at the design and usability of the cupboard to see where improvements can be made. We hope to have the pleasure of welcoming you back in the future. Warm regards from Vienna, your Graben Hotel Team
Dear Erma, thank you very much for taking the time to share a review of your stay with us. We’re delighted to hear that you appreciated the helpfulness and friendliness of our staff, as well as our central location close to public transport… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGood location, good value 4 money
Dear Lucian, thank you for your review. We are happy that you enjoyed your stay and hope to welcome you back again soon! Best regards, your Graben Hotel Team
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe location and staff were wonderful
Dear Susan, thank you very much for your kind review. We are happy that we could offer you a great time in Vienna and hope to see you soon again! Best regards, your Graben Hotel Team
Reviewed: 31 July 2025 · Stayed in June 2025
Verified reviewCentral to main area.
Older then, it looked in the advertised photos.
Dear Stephen, thank you for your review. We are happy that you enjoyed our central location and hope to welcome you back again in the near future. Best regards, your Graben Hotel Team