Reviews of Gramai Alm alpengenuss & natur spa 4 stars
Gramaistraße 1, 6213 Pertisau, Austria
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 20 August 2024 · Stayed in August 2024
Verified reviewBeautiful and the location was breathtaking. It was nice to be able to hike from the hotel.
Our room was a little hot at night, even with the window open we couldn’t get a lot of ventilation. The petting zoo, spa, cow bells, food, landscape, made up for that and then some.
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewReviewed: 15 July 2024 · Stayed in July 2024
Verified reviewMy mother stayed here while the rest of the family hiked the nearby trail and stayed at a hut. She was very well taken care of and enjoyed the facilities and walking around the area.
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewEverything
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewReviewed: 27 May 2024 · Stayed in May 2024
Verified reviewOur staying has been mostly great until the check-out. Indeed, my wife and I were then accused of lying and stealing (a used hotel bathrobe…), forcing my wife to return to our room with the cleaning staff to « prove » our innocence. Apologies of some kind would have been in order. Needless to say we will never step foot on the premise again, and recommend some basic HR training to the staff.
Dear Edgar, Thank you very much for your visit to Gramai Alm and for your feedback. We were delighted to read your comments and are happy to hear that you felt completely comfortable with us until your departure. However, we are truly sorry for how your departure unfolded, and we would like to take this opportunity to clarify our perspective on the matter. You took the umbrella from the room, assuming that it was included with your stay, as you mentioned. Unfortunately, our cleaning staff could not initially find the second bathrobe in the room; it was only discovered with your help, wrapped in the bed throw. Lastly, you denied consuming a drink in our sauna bar, even though you had listed it yourself. Unfortunately, we are unable to attach any pictures here. We wish you all the best and hope you can understand our reaction. Best regards, The Rieser Family
Dear Edgar, Thank you very much for your visit to Gramai Alm and for your feedback. We were delighted to read your comments and are happy to hear that you felt completely comfortable with us until your departure. However, we are truly so… Show more
Reviewed: 12 May 2024 · Stayed in May 2024
Verified reviewAmazing stafff very nice Amazing food, not breakfast Best location of all in the area
Breakfast, way too basic, frozen baked goods. Fruit variety was goos. Not worth the price unless you just pay for vacation. Its not a hotel its a meeting tourist point thousands of people per day in buses. You can only enjoy from 6pm to 8am, so many people arrive for breakfast. Still great to hike until 9-10 when buses start arriving. Spa until 8pm!? You check in at 3-4pm then fast, check out at 11am, so def not worth staying one night, because spa only opens at 11am.
Dear Mr. Nicolas, We would like to thank you very much for the trust you have placed in us by booking a night in our hotel and staying with us. We were extremely pleased to welcome you as our guest. We are sincerely sorry to learn that your stay did not quite meet your expectations. Our spa area is available to you all day long and access to the mountain lake is possible from 8 a.m. to 8 p.m. The saunas are open from 11 a.m. to 7:30 p.m. We believe that we offer generous sauna opening times, which are published both on our website and in all printed materials on site. The points you mentioned regarding breakfast will be discussed internally. We usually receive praise from our guests for our outstanding regional breakfast. On Mother's Day, your departure day on May 12th, many guests visited us to spend this special day with their loved ones. This is an exceptional day, but it should not affect the peace and comfort of our guests. We wish you all the best and hope to welcome you again in the future to impress you completely. Best regards, Rieser family
Dear Mr. Nicolas, We would like to thank you very much for the trust you have placed in us by booking a night in our hotel and staying with us. We were extremely pleased to welcome you as our guest. We are sincerely sorry to learn that yo… Show more